SUPERVISOR’S BRIEFCASE TRAINING 2016

SUPERVISOR’S BRIEFCASE TRAINING2016 FOCUS-SECURITY INCIDENT PROCEDURES

AGENDA • Background of Security at CDTA • Status of Security Projects • Review of Security Procedures • Code10 Notification & Procedures • Emergency Response Vests • CDTA Security- High Alert

Status of Security Projects • New Employee ID Cards • Access Control for all Sites- Doors/Gates • Security Grilles for Overhead Doors • Visitor/Vendor/Contractor Protocols • Development of Comprehensive Procedures • Employee Training • Cameras for Busses and buildings

Gillig Bus Camera Layout 8 Camera System, 12 for Artics Approximately 160 Busses • Systems are a combination of interior and exterior cameras and interior audio • Systems run continuously while bus is running • Video is downloaded, viewed, etc. via applications

Security Incident Procedures Incident Types and Codes Type Verbal Code Bomb Threat Red Hijacking Orange Weapons Blue Suspicious Substance Yellow Suspicious Package Green

Basic Radio Procedures All busses checked to ensure good radio No radio – portable given to Extent possible Every hour after 8P for in Service Busses- Radios to be checked System Silent Alarm Checks - Every 2 Weeks

Bomb Threat CODE RED Two Essential Types: Specific Information is sufficient to determine bus or building Non – Specific Information is not sufficient to determine bus or building

Bomb Threat Card • Keep by your phone • Write down all information • Never place the caller on hold • Keep on the line as much as possible • After call contact on site manager • The Manager you contact assumes command

Specific Bomb Threat To a bus or bus line: • Contact the local authorities • If bus or busses are on road, send text message/supervisor to bus/busses • Evacuate all busses involved at least 300ft. • When using radio state we have a Code Red • Never use cell phone/radio within 300 ft. • Resume operation after all clear is declared

Non-Specific Bomb Threat For Busses: • Send an all call and text message • All call will declare Code Red • Do not have operators use hand set • Have operators do quick search of vehicle • Send Supervisors to main terminals to assist • Use location technology • Ensure that all vehicles involved are searched

Facility Bomb Threats • Evacuate and or sweep Facility • Call local authorities • Specific Staff members of each dept. are responsible for evacuation of dept. space • Resume operation after all clear is given

Facility Assembly Locations • Albany Garage- Out to grass area in front of entrance lobby • Troy Garage- Out near perimeter fence opposite main offices • Schenectady- Out near perimeter fence opposite main offices • RRS- Out to East Street near flagpoles • STS- Out to East end of circular driveway • 85 Watervliet Ave. - NW Side Parking Lot near sign

Evacuee Shelters by Location • For all Garages – stage busses to provide shelter • RRS – McManus Center on East Street • STS- American Legion on West Ave. • 85 Watervliet- 110 Watervliet

Facility Searches Primary Responsibility For Facility Searches is as follows: Albany Garage- Albany Police/Fire assisted by Director of Risk Management/designee Troy and Schenectady Garages- Respective City Police/Fire assisted by site Superintendent /designee

System Shut Down For partial or full system shut down • Decision made by Director of Risk Management in consultation with CEO/Director of Transportation • Radio will issue all call and text message • All in-service busses to be evacuated • Service to resume by Director of Risk Management in consultation with CEO and Director of Transportation

Hijacking/ HostageCODE ORANGE • Operators have discretion on notification-handset, silent alarm, text message or other means • Operators can continue in service until intercepted • Contact local police • Follow Code 10 procedures • First Supervisor on the scene becomes CDTA Command • CDTA Service in area to be re-routed

Weapons CODE BLUE If No Immediate Danger • Operators are to observe and not confront • Operators to report once patron has left bus • Operators to provide description of party • Contact local Police • Radio Control to follow code 10 procedures • We are partnering with Police to remove weapons

WeaponsCODE BLUE In cases of immediate danger • Operators have discretion on notification- handset, silent alarm, text message or other means • Operators have discretion to continue in service until intercepted • Radio Control to notify Police • Radio Control to follow code 10 procedures

ACTIVE SHOOTER Run and hide ---Call 911 Lock/barricade yourself in your office or interior room stay away from windows Play dead Fight to avoid injury

Suspicious SubstancesCODE YELLOW Suspicion should be based on or more: Presence of fine powder, residue, fog, mist, other unexplained odor AND 2 or more people exhibiting similar signs of distress or physical reaction

Suspicious SubstancesCODE YELLOW Signs of suspicious substances: • Unexplained odor • Package emitting vapor or odor • Out of place manual display device • Broken bottle, bag, etc. with residue/note • Two or more people experiencing breathing issues • Animals like birds found dead in the area

Suspicious SubstancesCODE YELLOW If you find a suspicious substance: • Do not touch or move the substance • Operators should hit silent alarm, shut down vehicle and evacuate with all patrons • Folks in buildings should shut down heating/AC systems, evacuate and call 911 to report to local authorities

Suspicious SubstancesCODE YELLOW Other Measures to follow: • Isolate/secure area where substance is found • Move all folks uphill and upwind • Follow up with cell phone/other means until the situation is remedied and all clear is given • Only then should you resume normal operation

Suspicious SubstancesCODE YELLOW Keep in mind that a substance can only enter our bodies in the following ways: • ABSORPTION: through eyes or skin • INJECTION: Through broken/punctured skin • INGESTION: Through the mouth • INHALATION: Through the mouth or noise

Suspicious PackagesCODE GREEN Suspicion should be based on an object: • Which is left unattended • Which is left out of place • Which has wires and or timing devices

Suspicious Packages CODE GREEN If you find a suspicious package: • Do not touch or move the package • Operators should hit silent alarm, shut down vehicle and evacuate with all patrons at least 300ft. • Folks in buildings should evacuate • Radio control should notify local police and supervision • First arriving Supervisor becomes CDTA COMMAND

Suspicious PackagesCODE GREEN Other Measures to follow: • If the bus is under an overpass or at major population center, the bus should be moved to a remote location • Consider detours for CDTA services to avoid area • In all cases follow Code 10 Security process

Suspicious PackagesCODE GREEN Other Measures to follow: • Supervisor has discretion to examine package and call off CODE GREEN • Unless otherwise directed, the bus or building will not be reoccupied until the all clear is given by the responding authorities

ALTERCATIONS Fare Disputes: • CDTA personnel should always give the patron the benefit of the doubt • CDTA personnel must always be professional

ALTERCATIONS Fare Disputes: • On first occasion give patron a break • On second occasion, the patron can be made to pay • Operator’s notification to supervision and authorization from supervision must occur in order to have patron removed from bus

ALTERCATIONS Fare Disputes – other considerations: • Supervisor calls the shots not the operator • Never touch a patron in trying to remove them from the bus • Call police as necessary for an assist • Always make out a complete report and include the information on the first occasion

ALTERCATIONS General Information • Report on-going cases of patron disruption to the Director of Risk Management • Employees have a right to defend themselves • No individual under 13 will be removed from a bus without alternate supervision/transportation

ALTERCATIONS When a physical altercation is occurring on a bus: • The operator should contact control by PRTT or silent alarm • Pull over at first opportunity and open doors • Stay in operator’s seat if at all possible

ALTERCATIONS When an Operator reports a disruptive patron or situation occurring on board, which Has the potential to become violent: • Radio control will collect any/all details • Radio control to use audio feature to assist • Operator has sole discretion to continue on route • Radio control to use location technology

ALTERCATIONS In cases where there has been no threats of violence and when no physical violence has occurred: Operator/Supervisor has discretion to allow the parties to remain on the bus

ALTERCATIONS In cases where physical threats/violence and/or illegal activity has occurred involving the operator and /or patrons: • The Police will always be called • The Patron(s) will not be allowed to ride • Arrests will be made if possible

ALTERCATIONS SUPERVISOR ROLE • To protect the safety of the operator and patrons and CDTA property • To protect the affected service

VANDALISM • Every reasonable effort should be made to contact the Police and investigate • We want to pursue charges whenever possible

SCHOOL INCIDENTS All personnel to remain professional in all cases: • We our working closely with School officials and the Police on these incidents • We our following up to the extent possible

SCHOOL INCIDENTS Other measures: Early identification, intervention and resolution regarding developing issues Note: No student under 13 will be removed from a bus without alternate Supervision/Trans.

CODE 10 SECURITY NOTIFICATION PROCEDURES CODE 10 Will be Declared For: Bomb Threats Hijacking Hostage Situations Weapons- Used Suspicious Package/Substance Any Physical Violence Involving a CDTA Employee

CODE 10 SECURITY EVENTCONTACT PROCESS • Police/Fire/EMS as appropriate • Street Supervisor closest to scene • Director of Risk Management • Superintendent closest to scene • Superintendent of employee • Director of Transportation (contacts CEO) • Director of Maintenance • Manager of Corporate Communications

CODE 10 SECURITY EVENTCONTACT PROCESS Additional necessary contacts: • All Supervisor’s Code 10 Exists • E-Mail Radio Log to CDTA Code 10 Notification Group

EMERGENCY RESPONSE VESTS In conjunction with our COMMAND Concept we will be deploying safety vests for: • Increased Personal Safety • Clear identification • Defined Responsibility

EMERGENCY RESPONSE VESTS TWO TYPES • CDTA COMMAND • CDTA EMERGENCY RESPONSE

EMERGENCY RESPONSE VESTS To Be used on the scene of: • Bus Accidents • Evacuations • Local Emergencies • Road Calls

SECURITY HIGH ALERT • Initiated by Director of Risk Management • Radio Controllers to send out periodic reminders to conduct bus inspections and to display SEE SOMETHING SAY SOMETHING • Supervisors to verbally remind/instruct employees to conduct bus inspections • Supervisors to conduct bus inspections • This effort includes contracted service • Strict adherence to facility access protocols

SECURITY EXTREME ALERT IN ADDITION TO THE ITEMS INITIATED DUE TO A High alert CDTA will LOOK TO initiate overnight watchman service at all garages OTHER MEASURES WILL BE IMPLEMENTED AS NEEDED

SUPERVISOR’S BRIEFCASE TRAINING 2016