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Hear it, See it, Do it, Know it. Solving scale and efficacy challenges in on-demand learning James Wrubel ( [email protected] ) Software Engineering Institute Carnegie Mellon University. Briefly, about me. Carnegie Mellon University Software Engineering Institute (FFRDC)

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Hear it see it do it know it

Hear it, See it, Do it, Know it

Solving scale and efficacy challenges in on-demand learning

James Wrubel ([email protected])

Software Engineering Institute

Carnegie Mellon University


Briefly about me
Briefly, about me

Carnegie Mellon University

Software Engineering Institute (FFRDC)

CERT (Information Security)

Enterprise Workforce Development

Me

(Focus on technical security training)


Challenge
Challenge

100,000 Defense Dept. computer security professionals around the world need to pass a commercial certification in six months.



Vte design goals
VTE: Design Goals

Efficacy

Scalability


Vte capabilities
VTE: Capabilities

READ IT

HEAR IT

SEE IT

DO IT

Recordeddemonstrations

Hands-ontraining labs

Documents

White papers

Technical briefs

Lecture modules

Mastery

Content Richness


Read it
READ IT

READ IT

HEAR IT

SEE IT

DO IT

Recordeddemonstrations

Hands-ontraining labs

Documents

White papers

Technical briefs

Lecture modules

Mastery

Content Richness


Hear it see it
HEAR IT, SEE IT

READ IT

HEAR IT

SEE IT

DO IT

Recordeddemonstrations

Hands-ontraining labs

Documents

White papers

Technical briefs

Lecture modules

Mastery

Content Richness



Do it
DO IT

READ IT

HEAR IT

SEE IT

DO IT

Recordeddemonstrations

Hands-ontraining labs

Documents

White papers

Technical briefs

Lecture modules

Mastery

Content Richness




Vte impact
VTE: Impact

  • 740 hours of training; 78 hands-on labs

  • Averaging 340 FTE weeks of training per month (equiv. 4.25 continuous courses @ 20 students)

  • 80% cost savings per student compared to instructor-led training


Why not best of breed
Why not best-of-breed?

We tried. Here’s what we found:

  • Hands-on lab products need work

  • Online attention span

  • Transcription vs. SMIL

  • ‘Deep’ integration


Hands on lab products need work
Hands-on lab products need work

Expensive ($1m!)

No integrated authentication

Complex to administer and maintain

Quality control issues


Online attention span
Online attention span

Average length: 2.7 minutes

Average length: 50-80 minutes






Benefit synergy
Benefit: Synergy

One number to call for problems

Consistent User Experience

Reporting

Progress Tracking and Auditing


Bottom line
Bottom line

The big players focus on biggest slice of the pie

Source: 2007 ASTD Survey


Lessons learned
Lessons Learned

High-fidelity asynchronous learning is possible

  • You might have to get your hands dirty though…

    Virtualization is the new flight simulator

  • Rube Goldberg scenarios

    The Transcript is HUGE

  • SMIL doesn’t cut it

    Roll-your-own on the cheap

  • YouTube (et. al) and VMWare Server are free



Questions
Questions?

Access VTE at:

https://www.vte.cert.org

More information:

Me [email protected]

[email protected]


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