Hear it see it do it know it
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Hear it, See it, Do it, Know it. Solving scale and efficacy challenges in on-demand learning James Wrubel ( [email protected] ) Software Engineering Institute Carnegie Mellon University. Briefly, about me. Carnegie Mellon University Software Engineering Institute (FFRDC)

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Hear it see it do it know it

Hear it, See it, Do it, Know it

Solving scale and efficacy challenges in on-demand learning

James Wrubel ([email protected])

Software Engineering Institute

Carnegie Mellon University


Briefly about me

Briefly, about me

Carnegie Mellon University

Software Engineering Institute (FFRDC)

CERT (Information Security)

Enterprise Workforce Development

Me

(Focus on technical security training)


Challenge

Challenge

100,000 Defense Dept. computer security professionals around the world need to pass a commercial certification in six months.


Our solution vte

Our solution: VTE


Vte design goals

VTE: Design Goals

Efficacy

Scalability


Vte capabilities

VTE: Capabilities

READ IT

HEAR IT

SEE IT

DO IT

Recordeddemonstrations

Hands-ontraining labs

Documents

White papers

Technical briefs

Lecture modules

Mastery

Content Richness


Read it

READ IT

READ IT

HEAR IT

SEE IT

DO IT

Recordeddemonstrations

Hands-ontraining labs

Documents

White papers

Technical briefs

Lecture modules

Mastery

Content Richness


Hear it see it

HEAR IT, SEE IT

READ IT

HEAR IT

SEE IT

DO IT

Recordeddemonstrations

Hands-ontraining labs

Documents

White papers

Technical briefs

Lecture modules

Mastery

Content Richness


Recorded lecture and screencasts

Recorded Lecture and Screencasts


Do it

DO IT

READ IT

HEAR IT

SEE IT

DO IT

Recordeddemonstrations

Hands-ontraining labs

Documents

White papers

Technical briefs

Lecture modules

Mastery

Content Richness


Hands on labs

Hands-on Labs


Vte courses

VTE: Courses


Vte impact

VTE: Impact

  • 740 hours of training; 78 hands-on labs

  • Averaging 340 FTE weeks of training per month (equiv. 4.25 continuous courses @ 20 students)

  • 80% cost savings per student compared to instructor-led training


Why not best of breed

Why not best-of-breed?

We tried. Here’s what we found:

  • Hands-on lab products need work

  • Online attention span

  • Transcription vs. SMIL

  • ‘Deep’ integration


Hands on lab products need work

Hands-on lab products need work

Expensive ($1m!)

No integrated authentication

Complex to administer and maintain

Quality control issues


Online attention span

Online attention span

Average length: 2.7 minutes

Average length: 50-80 minutes


Benefit vte library

Benefit: VTE Library


Transcription vs smil

Transcription vs. SMIL


Benefit deep search takeaways

Benefit: Deep Search & Takeaways


Deep integration

‘Deep’ integration


Benefit synergy

Benefit: Synergy

One number to call for problems

Consistent User Experience

Reporting

Progress Tracking and Auditing


Bottom line

Bottom line

The big players focus on biggest slice of the pie

Source: 2007 ASTD Survey


Lessons learned

Lessons Learned

High-fidelity asynchronous learning is possible

  • You might have to get your hands dirty though…

    Virtualization is the new flight simulator

  • Rube Goldberg scenarios

    The Transcript is HUGE

  • SMIL doesn’t cut it

    Roll-your-own on the cheap

  • YouTube (et. al) and VMWare Server are free


If time vte demonstration

If Time: VTE Demonstration


Questions

Questions?

Access VTE at:

https://www.vte.cert.org

More information:

Me [email protected]

[email protected]


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