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Communications and Collaboration

Communications and Collaboration. Exploring communication methods. People with whom you are corresponding and the topic of the correspondence determine the method of electronic communication. E-Mail. Should be used when: the correspondence might need a paper trail

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Communications and Collaboration

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  1. Communications and Collaboration

  2. Exploring communication methods • People with whom you are corresponding and the topic of the correspondence determine the method of electronic communication.

  3. E-Mail Should be used when: • the correspondence might need a paper trail • the correspondence covers multiple points • the correspondence needs to be accessed frequently

  4. Instant messaging / Texting • Best used when correspondence needs to be accessed in real time. • Can send and receive messages from: • Computer • Smart phone • Other mobile device

  5. Teleconferencing • Permit the live exchange and sharing of information between two or more people • Can be audio or video • Allow groups of people to communicate with each other online

  6. Advantages of electronic communication • Not restricted to a specific place and time • Can use text and graphics • Instantaneous • Communication can be • one to one • one to many • many to many

  7. Advantages continued • Cost is minimal or free • Access is available from various devices • Forwarding and routing of messages can be done in an instant

  8. Group Communication options • File sharing • Blogs • Wikis • Discussion boards • All of these options enable groups of people to contribute and receive information quickly with the ability to comment and see everyone’s comments.

  9. Electronic communication problems • Electronic communication is not without problems • Discussion of the most common issues follow:

  10. Lost internet connection • To take advantage of the communication options you must be connected to the internet. • There will be times when you lose your internet connection and Windows includes a troubleshooter for lost connection • If the troubleshooter does not fix problem you may need to contact your internet service provider

  11. E-mail software problems • Service provider’s connection could be down • Often waiting a few minutes to send or receive messages solves the problem

  12. Common Problems with downloading and viewing email • The size of the attachment might be the problem • The virus software may detect issues with attachment • Issue could be with the type of message—advertising or unrecognizable documents

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