A Study of Incentive Mechanisms for Organizational Knowledge Creation

1. A Study of Incentive Mechanisms for Organizational Knowledge Creation Aditi Mukherjee Purdue University

2. Introduction • Identify incentive mechanisms for improving organizational learning and knowledge sharing using knowledge management systems • Different types of knowledge (tacit & explicit) • Different knowledge management strategies (codification & personalization) • Different organizational cultures (sharing vs. hoarding) Pre-ICIS 2006: SIG-DSS Research Workshop

3. Organization Code Organization Members Environment Local Interpersonal Learning Learning by the code Complexity Distant Interpersonal Learning Learning from the code Local Network Focal Member Distant Network A Model for Organizational Learning Learning From/By Code Interpersonal Learning Pre-ICIS 2006: SIG-DSS Research Workshop

4. Culture Individual Learning from Code: p1 Interpersonal Local Learning Rate: p3 Interpersonal Distant Learning Rate: p4 Policies Code Learning Rate: p2 Frequency of code updates: τ Size of local network Size of entire network Environmental Context Environment complexity: m Environment tacitness: q A Model for Organizational Learning Pre-ICIS 2006: SIG-DSS Research Workshop

5. Incentive Mechanisms • Universal Contribution • Everybody contributes towards updating the code • Filtered Contribution • Periodical updating of code by best performing organization members • Communities of Practice • Self organization by members • Discussion Forums • Organization wide knowledge sharing Pre-ICIS 2006: SIG-DSS Research Workshop

6. Preliminary Analysis & Results

7. Time Code Knowledge Low p1 High p1 Universal Contribution Filtered Contribution Universal Contribution vs. Filtered Contribution Effect of Individual Learning from Code (p1) and Code Learning Rate (p2) Pre-ICIS 2006: SIG-DSS Research Workshop

8. Low p1, Low p3 Low p1, Low p3 Low p1, High p3 Low p1, High p3 High p1, Low p3 High p1, Low p3 High p1, High p3 High p1, High p3 Universal Contribution vs. Filtered Contribution Effect of Individual Learning from Code (p1), Code Learning Rate (p2), and Interpersonal Local Learning (p3) Average Knowledge Time Filtered Contribution Universal Contribution Pre-ICIS 2006: SIG-DSS Research Workshop

9. Communities of Practice vs. Discussion Forums • Effect of Interpersonal Local Learning Rate (p3) and Distant Learning Rate (p4) on Time Time Time Communities of Practice Discussion Forums Pre-ICIS 2006: SIG-DSS Research Workshop

10. Low p4 Low p3 High p4 High p3 Communities of Practice Communities of Practice Discussion Forums Discussion Forums Communities of Practice vs. Discussion Forums • Effect of Interpersonal Local Learning Rate (p3) and Distant Learning Rate (p4) on Tacit Knowledge Tacit Knowledge Tacit Knowledge Pre-ICIS 2006: SIG-DSS Research Workshop

11. Low p1, Low p2 Low p1, High p2 High p1, Low p2 High p1, High p2 Low p1, Low p2 Low p1, High p2 High p1, Low p2 High p1, High p2 Communities of Practice vs. Discussion Forums Effect of Individual Learning from Code (p1), Code Learning Rate (p2), Interpersonal Local Learning Rate (p3) and Distant Learning Rate (p4) on Explicit Knowledge Explicit Knowledge Explicit Knowledge Discussion Forums Communities of Practice Pre-ICIS 2006: SIG-DSS Research Workshop

12. Future Research Questions • What knowledge management strategies are most suited for dynamic external environments ? • What knowledge management strategies are most suited for dynamic organizational environments ? • What are the most economically optimal knowledge management strategies for different organization structures and external environments ? Pre-ICIS 2006: SIG-DSS Research Workshop