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„The greatest understanding and insight into organisational culture resides with HR, and we need to stand up and be hear

ELTAF Conference 2012, Frankfurt International School, Oberursel , Germany Saturday 8 September 2012 “How human resources make a difference” In-company training – teaching HR presented by Pat Pledger Pledger Business English Training Hamburg, Germany. Speaking up for HR.

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„The greatest understanding and insight into organisational culture resides with HR, and we need to stand up and be hear

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  1. ELTAF Conference 2012,Frankfurt International School, Oberursel, GermanySaturday 8 September 2012“How human resources make a difference”In-company training – teaching HR presented by Pat PledgerPledger Business English Training Hamburg, Germany

  2. Speaking up for HR „The greatest understanding and insight into organisational culture resides with HR, and we need to stand up and be heard“ Peter Cheese CIPD Chief Executive 2

  3. Who deals with people management? Who are your customers? recruitment agencies/executive search temporary agencies the Betriebsrat line managers HR/recruitment departments payroll/salaries department unis/further education/students Who needs it? 3

  4. Why do they need English training? Individual needs analysis is essential to determine: Background of the company Reason for the future need of English Who will they be doing business with in English What performance issues/deficiency needs to be addressed Desired result Current performance/level (being assessed) Recommendation Implementation 4

  5. What do they need? Unis/further education/students: International focus on job applications generally Interview training – what to expect, what to say Writing convincing CVs/résumés Job applications Assessment centres Terms and conditions of employment Negotiating job contracts 5

  6. Complete the sentences with good advice for young job seekers: Don’t subject the caller to quirky answerphone messages… Give a landline phone number… Paper absorbs smells – so if you are a smoker… Put sufficient stamps on an envelope… Don’t clip the pages of your application together in a folder… Remove slogans or philosophical inserts so… Good advice 6

  7. Unis/further education/teachers: Information on HR in English speaking countries generally How to get a job Job applications for the students How to write a proper CV in English The overall job situation for young people What do they need?

  8. What is a NEET? 8

  9. A group of young people aged 15 - 24 “not in employment, education or training” A NEET?

  10. Recruitment agencies/temporary agencies: Interviewing skills training Terms and conditions of employment Rules and regulations of their own business Customer service - dealing with their clients Presenting themselves and their business to international applicants and clients Training their temporary workforce What do they need? 10

  11. Staff Turnover Complete the words below and put under one of the following headings: a) joining a company b)employee decides to leave c) employee does something wrong d) company terminates for economic reasons to m _ _ e re _ u _ _ _ nt to h _ _ _ to f _ _ _ to _ es _ _ n to _ e _ g _ to l _ y o _ _ to _ n g _ _ _ to s _ _ k to d _ _ m _ _ _ to h _ _ d _n on_‘_ _o_i_ _ to r _ _ r _ i _ 11

  12. New regulations Agency Workers Regulations, „AWR“ effective 1/10/11 in UK – 1/10/12 in Germany 12

  13. What do they need? Betriebsrat/line managers: Need to be aware of employment laws and legislation Performance management and appraisals General personnel terms and conditions Salary and bonus administration Flexible working/discrimination Health and safety Union knowhow and negotiating skills 13

  14. What do they need? HR/recruitment/payroll services: Resourcing and talent management Recruitment and selection (competences) Contracts and legislation Employee development and performance review Disciplinary and grievance procedures Training/employee relations Reward and remuneration

  15. Questioning skills • Closed questions • Hypothetical questions • Leading questions • Loaded questions • Multiple choice questions • Multiple questions • Open questions • Probing questions • Reflective questions

  16. Resources European HR organisations: UK – Chartered Institute of Personnel and Development www.CIPD.co.uk Germany – DGFP-Deutsche Gesellschaft für Personalführung mbh www.dgfp.de France – L‘Association Nationale des DRH www.andrh.fr Italy - AssociazioneItalianaDirettori del Personale http://www.aidp.it/ European Association for Personnel Management www.EAPM.org 16

  17. Resources Trade papers UK: People Management - www.peoplemanagement.co.uk Personnel Today - www.personneltoday.com Switzerland: Persorama - www.persorama.ch Austria: ÖPWZ - www.OPWZ.com France: Personnel - http://www.andrh.fr/andrh/presentation Liaisons Sociales - http://www.wk-rh.fr/ 17

  18. Books: ‘English for Human Resources’ by Pat Pledger OUP (includes MultiROM) ISBN 978-0-19-457903-2 Career Express – ‘Job Applications’ by Petra Kirchoff, Bettina Raaf, with Pat Pledger Cornelsen ISBN 978-3-06-520204-6 Resources 18

  19. Thank you! Please feel free to contact me for copies of articles or info: Pat Pledger MCIPD Pledger Business English Training Hamburg, Germany e-mail: pat@pledger-bet.de www.pledger-bet.de 19

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