KePRO iExchange Training 2009. Points to remember: After 3 unsuccessful login attempts, the user id will be locked out and an administrator will have to reset the user’s password. Administrators are: Tammy Eames, Patty Wall, Caroline Pilson, and Greg Sykes.
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Points to remember:
Select – Provider login
AVOID DUPLICATE CASE ERRORS iExchange ID is always Click on View Existing Cases before Select.You will be able to see if a case for your service exists and submit using the correct date range. End date of one PA cannot match the begin date of the next PA.
“Is this an emergency?” = the Submitting Provider to NoEnter diagnosis codes without the period. Valid DSM IV diagnosis codes are required for all Behavioral Health Services. After entering the code, click on a white space to see if the diagnosis description populates.
Service provider is always – the Submitting Provider to NPI Piedmont CSB – 1699754010Units and date range are as appropriate for the service being authorized. Ignore DME.
The preauthorization checklists (available 7/15/09) can be completed as a Word document, copied, and pasted in the Severity of Illness box. This will help prevent time outs and denials. Click Next step to preview the request.
Ignore this box
Ignore this box
At this point, you may make changes completed as a Word document, copied, and pasted in the or click on Submit to create the authorization request. If you do not click on Submit, a request will not be created.
If this were an actual request, “Other request completed as a Word document, copied, and pasted in the confirmation” would show across top of purple box and a “Print friendly version” would be available. The Case ID # will be as shown below. You must print a copy for the client chart and a copy for your preauthorization coordinator. Log-off and close.
In the usual until you reach this screen.Additional Comments box type: “Additional Information as Requested:” (add information KePRO has requested and your name and phone number). Click on Save and reprint the authorization request containing the new information for the client’s chart.