Alain Thomas www.participationcymru.org.uk. Overview workshop. Background to the Principles Definitions The National Principles for Public Engagement What is Engagement? Implementation of Principles What does 100% success look like? Live case study Principles into Practice Next Steps.
To encourage good quality, consistent engagement activity with service users and the general public by those who provide services
2. Encourage and enable everyone affected to be involved, if they so choose
The people affected by an issue or change are included in opportunities to engage as an individual or as part of a group or community, with their views both respected and valued
We will tell you what we’re doing, advise you, answer questions, signpost information.
We will ask questions, listen to your concerns and
suggestions, use your feedback to develop policy,
services and legislation.
Channels: website, media, campaigns, publications, advertising, events/conferences, telephone, email, face-to-face
Channels: blogs, online forums, surveys, focus groups, consultation, public and 1:1 meetings, front-line feedback, stakeholder and citizen panels
Audience: citizens, stakeholders
Audience: citizens, stakeholders, special interest/representative groups
We will work together to design and deliver policies and services, share decision making, maintain relationships.
We will give you responsibility for making decisions, managing resources and delivering policies and services.
Channels: workshops, advisory panels/committees, liaison groups, 1:1 relationships, citizens’ juries/forums, community toolkits, online forums/web-chats, networks, 'doing the day job’
Channels: participatory budgeting, grant giving, contracting, ballots
Audience: local authorities, health boards, businesses, farmers, ASGBs, non-governmental organisations, communities
Audience: citizens, local service boards, spatial plan groups, partnership councils, communities
Self Evaluation Tool - 5 stages
1.0. Allocate responsibility and build capacity for evaluation
2.0 Plan the Evaluation of Engagement – define 100% success -plan the Engagement Activities (operational team).
3.0. Implement the engagement activities (operational team).
4.0. Evaluate Engagement
5.0. Disseminate the findings
Principle 1: Engagement is effectively designed to make a difference- Participants clear from the outset about what the engagement is for and what
will happen.- The individuals can say “my views do count”.- Reduction/removal of apathy that has resulted from past poor consultations.- Renewed enthusiasm about the consultation process.- Service improvement based on the comments.- Open communication from the beginning about what difference their
involvement with make- Action – not just talking (embedded feedback).- Knowing you’ve made a difference.- Knowledge and awareness of service, limitations, resources and
practicalities.- Service user choice, not options provided.- Public feel valued. Views are being used in evidence.
Principles into PracticeEvaluate Engagementi. Gather and share information about the engagement activities: what was done, the number of people engaged; the range of stakeholders. Share insights about the process. ii. Qualitative and Quantitative Assessment.Discuss how your engagement activities sought to meet each of the principles and how successful it was in doing so. Be honest . Agree the key points. Take notes. Use a simple five point scale to score how far you feel that your engagement activity has achieved success in relation to each principle. Discuss the results of the scoring – take more notes.
How would you
improve the process?
How can we help?
Website and Newsletter
Evaluation toolkit – forthcoming 2012