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EPSS is:

just enough just in time at point of need intrinsic to the system. electronic controlled by the user reduces need for prior training reduces on-going support need. EPSS is:. EPSS minimizes external support and maximizes intrinsic support. 3 Dimensions of EPSS.

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EPSS is:

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  1. just enough just in time at point of need intrinsic to the system electronic controlled by the user reduces need for prior training reduces on-going support need EPSS is:

  2. EPSS minimizes external support and maximizes intrinsic support

  3. 3 Dimensions of EPSS • Performance-Centered Design • Performance Support • Knowledge Support

  4. Dynamic Display

  5. User checklist

  6. Teacher Mode - waits for user input Demo Mode - no user input is required

  7. Quicken’s Report Function

  8. Pre-structured Queries

  9. On-Demand Video Tours

  10. Video Quick Tours

  11. Advantages of EPSS • Accommodates different types of learners • Integrates information, advice and learning experiences with the work context / task process • Many projects have a six month ROI or less

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