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Red Wing Public Schools [email protected] Clinic Triple Aim Report –November 2013 - PowerPoint PPT Presentation


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Red Wing Public Schools [email protected] Clinic Triple Aim Report –November 2013. HealthPartners Triple Aim. The Triple Aim simultaneously works to improve these three critical objectives: Experience Of the individual (including quality, access and reliability) Health Of the population served

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Healthpartners triple aim
HealthPartners Triple Aim

  • The Triple Aim simultaneously works to improve these three critical objectives:

  • Experience

  • Of the individual (including quality, access and reliability)

  • Health

  • Of the population served

  • Affordability

  • by reducing or at least controlling the per capita cost of care



Well@work patient experience patient survey overview
[email protected] Patient Experience – Patient Survey Overview

Asking the right questions

  • HealthPartners [email protected] utilizes NRC Picker's patient experience family of surveys.

  • Based on eight behaviors designed to improve patient care. Higher positive score = higher performance and maximum score is 100.

  • Measuring whether or not these behaviors were experienced by the patients provides a clear path for quality improvement.

  • The key patient satisfaction measure is “Would you recommend your [email protected] clinic to co-workers?”

HealthPartners Positive Picker Score Goal

n=12


Well@work clinic visits november 2013
[email protected] Clinic Visits November 2013

  • Clinical utilization by day of week including medical appointments, lab visits, refills and incentive visits

  • Average visits per day for RWPS [email protected] Clinic in November was 6.0

  • Clinic capacity is currently at 32% (includes extended visits)

  • 12 patient visits were telephone encounters. 3 patient visits were extended visits (40 mins).

  • 16 patient scheduled their appointments online.

  • 3 no shows


Well@work visits by time
[email protected] Visits by Time







Well@work clinic pharmacy november
[email protected] Clinic Pharmacy- November

  • During November, 49 prescriptions were dispensed by the Red Wing Public Schools [email protected] clinic.

  • Prescriptions were dispensed for chronic, acute, and seasonal/other conditions.




Well@work clinic referrals 2013 ytd
[email protected] Clinic Referrals - 2013 YTD

  • RWPS [email protected] Clinic provider referred 8 patient to a specialist in November, 2013.

  • Patient referrals have averaged 6.5 per month during 2013.


Workers compensation visits september november 2013
Workers’ Compensation Visits September- November 2013



Well@work productivity savings

RWPS employees have saved 1,142 PTO hours.

Compared to a traditional office visit, each [email protected] clinic visit can save employees with deductible health plans $150 or more.

[email protected] Productivity Savings

  • Running 12-Month Total

  • RWPS has saved 1,142 production hours.

Since the RWPS Well @ Work clinic opened in June, 2013 there have been 772 patient visits.

Employee Savings

RWPS Savings



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