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MOŽNOSTI PRACOVNÍHO UPLATNĚNÍ PRO STUDENTY VOŠE ZLÍN V NĚMECKÉM PROSTŘEDÍ. Ondřej Zikmunda Recruitment Specialist GTS Brno s.r.o. – A Lufthansa Company 14.12.2011. Berlin. Dublin. Peterborough. Brno. Istanbul. Shanghai. Melbourne. Cape Town. Lufthansa GTS Brno - Introduction.
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MOŽNOSTI PRACOVNÍHO UPLATNĚNÍ PRO STUDENTY VOŠE ZLÍN V NĚMECKÉM PROSTŘEDÍ Ondřej Zikmunda Recruitment Specialist GTS Brno s.r.o. – A Lufthansa Company 14.12.2011
Berlin Dublin Peterborough Brno Istanbul Shanghai Melbourne Cape Town Lufthansa GTS Brno - Introduction • Global Tele Sales Brno s.r.o. is a member of GTS Group – A Lufthansa Company, worldwide network of service centers and 100% daughter company of Deutsche Lufthansa AG. • Brno is 1 out of 8 centers, which form the global network of GTS Group
Employer with a strong background • Concern Deutsche Lufthansa AG • is an employer for almost 90 000 people • operates in 70 countries and is an owner of more than 270 aircrafts • weekly 12 700 flights and yearly more than 50 mil. passangers • GTS Group – A Lufthansa Company • is a worldwide employer of almost 1800 people • provides service for 41 markets in 27 different languages • yearly serves over 10 mil. customers • Global Tele Sales Brno s.r.o – A Lufthansa Company • Has been established in 2005 • Currently employs more than 270 peoplewith 30 different nationalities
Portfolio of services • Customer Service Department (cca 180 lidí) • Provides customer service for Central and Eastern European markets • Main service clients: • Deutsche Lufthansa • Swiss International Air Lines • Austrian Airlines • Brussels Airlines • British Midland Airways
Portfolio of services • Markets serviced from Brno: • Germany • Czech and Slovak Republic • Russian speaking countries • Poland • Hungary • Romania • Bulgaria • Serbia and Croatia
Portfolio of services • Services provided by GTS Brno: • Reservations, rebooking, irregularities • Travel agencies • Loyalty program Miles and More • Top clients – M&M, HON, SEN • Fulfillment – issueing of tickets • Credit cards payments • Non call tasks – Email, LH.com etc.
Working conditions • Full time employment • Part time employment – available upon agreement, at least 3 months on full time basis due to necessary trainings • Shifts: • morning shift 6:30-15:00, afternoon shift 14:30-23:00 + 1x monthly also weekend (with additional payment and extra days off) • Probation period 3 months, termination period 3 months • Paid annual vacation 4 weeks (20 work days) • Employment contract for unlimited period
Training program • Previous epxerience or praxis not necessary • Full training provided for all positions • Training program is a part of employment • ( 1st day of training = 1st day of employment) • 3 weeks of theoretical group training in English language • 3 - 4 weeks of practical training in English and German language, individual form 1 to 1 • Final exams at the end of theoretical and practical training - certificate • Costs of training covered by the company – Qualification agreement
Benefits • Modern workplace in center of Brno city • Spielberk Office Center • Dynamical and multinational environment • Employee dicsounts • Restaurants, language schools • Fitness, hotels, car rentals • Travel agencies etc.
Benefits • Contributions for lunch vouchers, language courses and professional trainings • Discount for airline tickets • After 6 months of employment • Unlimited for employee and partner, up to 90% by ca 70 companies • Limited for parents and friends, up to 70% by ca 15 companies • Free time activities, team outings, sports, company parties
Development opportunities • Training program on regular basis, upskilling for more difficult and complex services, crosskilling for various clients. • Opportunities for business travels abroad (other centers in the GTS Group network or other Lufthansa locations. • Development program „Focus on you“ for young potentials • Career opportunities within the whole GTS Group and Lufthansa network
Other information • Start dates in 2011: • January 2012 • March 2012 • June 2012 • October 2012 • Contacts: Global Tele Sales Brno s.r.o. – A Lufthansa Company • Holandská 1, 639 00, Brno • Tel: +420 515 503 141, Email: ondrej.zikmunda@dlh.de • WWW.GLOBALTELESALES.CZ
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