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Crossroads for Women

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Crossroads for Women Mission: Crossroads for Women addresses substance abuse and other behavioral health issues so that women and their families can live healthy and independent lives.

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Presentation Transcript
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Crossroads for Women

  • Mission: Crossroads for Women addresses substance abuse and other behavioral health issues so that women and their families can live healthy and independent lives.
  • Outpatient, Intensive Outpatient, Short- and Long- Term Residential Treatment, Children and Mothers Programs, DEEP evaluations and treatment, and services for affected others.
  • Crossroads offers gender-specific treatment services to women eighteen years and older in the State of Maine.
  • Funding FY06: 55% MaineCare, 37% OSA, 8% Other.

66 Pearl Street Suite 326  Portland, ME 04101  207.773.9931  www.crossroadsforwomen.org

SAAS

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66 Pearl Street

Portland, ME

Administrative Offices

Outpatient Services

Intake & Admissions

575 Forest Avenue

Portland, ME

Long-Term Residential Facility

Long-Term Children & Mothers Program

114 Main Street

Windham, ME

Short-Term Residential Facility

Children & Mothers Program (CAMP)

138 Varney Mill Rd.

Windham, ME

Transitional Housing

Independent Living Transitional Apartments

120 Main Street

Windham, ME

Day Care Facility

SAAS

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Performance Improvement Goal

  • Goal: Decrease time between initial contact and assessment for Outpatient and Intensive Outpatient clients.

Change #1: Increase number of available assessment appointment times and send no phone screens to voice mail

Decreased time between phone screen and assessment from 6.76 to 5.62 days

Increased number

of assessments from

23 to 45

Increased admission to IOP 6

SAAS

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Change #2: Walk-in appointments between 8 and 10 a.m. and 1 and 3 p.m. for all clients within catchment area (1 to 1.5 hr. drive to Portland)

Decreased time between phone screen from catchment area and assessment from 4 to 2 days

Increased number of assessments from catchment area from 4 to 18

Increased admissions to both IOP and OP by 3

SAAS

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Immediate Ramifications for Crossroads for Women

Greater acuity of clients

Increased revenues

Increased diversification of staff responsibilities

Increased need for case management, medical and psychiatric consultations

SAAS

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Changes Incorporated

Walk-in assessments and no phone screens to voice mail

Limited double booking by staff

Scheduled staff availability for phone screens and to assess walk-in

Changes Anticipated

Need for increased ability to offer IOP/OP services requiring more space and more clinicians

Need for improved tools to provide more services more efficiently

SAAS

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