Resolving the lunch crunch
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Resolving the “Lunch Crunch” PowerPoint PPT Presentation


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Resolving the “Lunch Crunch”. Harriet’s Place Strategy. Today’s Situation. Harriet’s Place is currently experiencing a “lunch crunch” Customers are waiting too long for tables The wait staff is overburdened How can we improve lunch operations?

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Resolving the “Lunch Crunch”

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Resolving the lunch crunch

Resolving the “Lunch Crunch”

Harriet’s Place Strategy


Today s situation

Today’s Situation

  • Harriet’s Place is currently experiencing a “lunch crunch”

  • Customers are waiting too long for tables

  • The wait staff is overburdened

  • How can we improve lunch operations?

  • The “crunch” is particularly pressing from 12:00 to 1:00 p.m.


How did this happen

How Did This Happen?

  • Our location makes us an ideal lunch venue for students and hospital staff

  • Our organic and vegetarian specialties have become popular alternatives to fast food

  • Our reputation for good, inexpensive meals has spread throughout the community


Available options

Available Options

  • Increase space in the dining room by building out into patio area

  • Hire additional wait staff for lunch service

  • Market and improve carryout service for customers who just want the food fast

  • Enlarging the dining room could make it possible for us to open Harriet’s Place for dinner as well as breakfast and lunch.


Additional options

Additional Options

  • Recommend one or more of the strategies

  • Summarize the results if things go as proposed

  • What to do next

  • Identify action items


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