Tracking and Resolving Help Desk Requests. Ann Alvord Desktop/Help Desk Manager. CSB/SJU Help Desk Background. Service 6,500 faculty/staff/students Total university-owned workstations is 1,900 Two full time Help Desk staff and five student workers 29,000+ calls, emails and walk-ins for 2004
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Tracking and Resolving Help Desk Requests
Desktop/Help Desk Manager