Objective Assessments & Career Plans

1. Objective Assessments & Career Plans Rebecca Pazik Center Manager, Region 2

2. Have you seen this KIND of resume?

3. QUALIFICATIONS People oriented education. Practical experience in office administration, activities programming, word processing, data entry, customer service, basic accounting and cashiering. Skilled in customer service and telephone operations; handling customer inquiries and phone presentations in a professional manner. Possess solid computer skills using Windows 98/2000/XP/Vista. Microsoft Office Programs, accounting, management skills, and customer service skills. Familiar with general office equipment including copiers, fax machines and multi-line telephones. SUMMARY OF QUALIFICATIONS AND SKILLS  More than 7 years successful experience in Customer Service & Support with recognized strengths in account maintenance, problem solving & troubleshooting and sales staff support Created and maintained client records/charts and filed insurance claims  Maintained excellent customer relations & developed customer & vendor rapport. Diplomatically resolved customer complaints an as needed basis  Effectively developed telephone communication skills and answered 20+ lines and scheduled appointments Cared for and Educated children ages Birth to age 10 as Substitute Teacher, Preschool Teacher , Volunteer & Mother PROFESSIONAL EXPERIENCE: Administrative Assistant for Team Walton/Keller Williams Realty-DeFuniak Springs, Florida Administrative Assistant for MyStaf Temporaries– Wichita Falls, Texas Dental & Administrative Assistant for Innovative Dental-Wichita Falls, Texas. Responsibilities: General office duties including, answering phones, scheduling appointments, filing, billing clients, filing insurance claims and assisting in dental surgeries. Administrative Volunteer for the Family Support Center on Sheppard Air Force Base – Wichita Falls, Texas Responsibilities: Receive and direct telephone calls and customers. Prepare Relocation and Sponsorship Packages and use computer for additional research. Gather and organize information for various programs and presentations as needed. Assist and refer customers to appropriate staff member or agency. Classroom Volunteer for IC Evans Elementary – Burkburnett, Texas. Responsibilities: Assist teachers with grading papers, field trips and other duties directly related to the education of elementary school students. Customer Service Manager for Wal-Mart Supercenter, - Las Vegas, Nevada. Responsibilities: Prepare store for Grand Opening. Directly responsible for training all store personnel on cash registers. Oversaw all cashiers and scheduling of front-end personnel. Membership Chairperson for Officer and Civilian Spouses Club, - Spangdahlem Air Base, Germany. Responsibilities: Directly responsible for 147 Members. Updated & maintained Club Membership database. Welcomed new members, coordinated with billing chair to verify paid members, designed, updated and input all information for the annual membership calendar/directory. Wrote articles for monthly club newsletter. Administrative Assistant for PrimeCo Personal Communications, Altamonte Springs, Florida. Responsibilities: Scheduled and screened full-time job applicants. Served on a team that created short- and long- term department objectives in accordance with company goals. Assisted in the pioneering efforts to construct the first digital wireless communications service for Central Florida. Helped maintain open communication between the Construction Manager and Contractors. Processed surveys, environmentals, FAA studies and soil surveys. Wrote work orders and tracked invoices. Prepared quarterly reports, graphs and quality assurance grids for construction and operation of cellular towers. EDUCATION: ** Eckerd College, St. Petersburg, Florida. - BA in Human Resources/Human Services, 1990. ** Seminole Community College, Sanford, Florida - *HRS Child Care State Course. l99l-1992. ** Completed Series Il-Registered Representative NASDAQ Exam. November 7, 1994. ** Your Changing Role as an Outstanding Assistant Seminar. August 1996 ** Effective Project Management Skills Seminar. December 1996 ** Civil Treatment Seminar. December 1996 ** Safety Training Seminar. January 1997 ** Success 97 Seminar with Anthony Robbins. April 1997 ** PASSED Pre-K to Grade 3 Teachers SAE/Certification Exam. June 2008 ** Achieved GOLD on WorkKeys State Skills Test. June 2008

4. What is the first thing you should do ?

5. EFM-Objective Assessment • Easy to use • Allows Counselor to keep the conversation in line • Identify barriers • Maintained in Employ Florida • Easily changed

6. Objective Assessment Sections • General • Expectation • Education • Degree • Certificate • Employment • Work Readiness • Barriers • Tests

7. Important Tips • Get to know your customer • Remember to track the service in Employ Florida • Printable for case files or providing to customer • Can be updated in EFM for one (1) year • May not be able to complete in EFM if a person has an open registration in another Region. Contact your RSO if this occurs. • Foundation for Career Plan (EDP/IEP)

8. Career Plan • Built from assessments • Road map to success • Thought provoking • Vital to goal attainment • Set objectives to meet goals

9. Important Tips • Objective Assessment is not an automatic entry (203) into the “Activities” tab when completed in EFM. • Career Plan (EDP/IEP) is an automatic entry of 205 in the “Activities” tab when a date is set. • Objective Assessment should be done first. • If signed by customer, a best practice is to keep on file

10. Why Do We Get Up EVERY Morning and Come to Work?