Workshop II Early identification of skill needs in selected sectors

1. Workshop IIEarly identification of skill needs in selected sectors Rapporteur: Ralf Mytzek WZB Social Science Research Center Berlin

2. Tourism sector(ref. Lothar Abicht, Henriette Freikamp, ISW, Halle - Germany) • Focus: Trend qualifications in Tourism in Germany • Method: trend scouting and interviews in trend setter companies • Results: • Identification of general requirement and complex qualifications • development of 9 complex qualifications, e.g. „Traveldesigner“ designs individual journeys for single persons or groups

3. Service sector(ref. Sibylle Herman, FhIAO Stuttgart - Germany) • Focus: Standardization and increasing complexity in hotel business • Method: Case study at Accor Hotels in Germany • Results: • Identification of skill needs following technological changes and major change of work processes • occupational groups and time dimension are included

4. Service sector –Prognosed future tasks and qualification needs at Accor Step 0 Step I Step II Step III care-why controlling & coaching development of forecasts Directors definition of room rates know-why opening / closing of room ratesupselling-downselling monitoring know-how Reservation / Receptionists making reservations monitoring of market, changing rates making reservations know-what routine tasks Revenue-Manager Computer system

5. Monitoring system in Greece(ref. Olympia Kaminioti, PAEP Athens - Greece) • Focus: First comprehensive systematic approach to analyze skill needs for Greece • Method: holistic approach combining various quantitative data sets with qualitative data • Results of conceptual phase: • Forecast of skill needs by sector as well as occupation on national and regional level • Mismatch figures are influenced by other variables than qualification

6. Knowledge workers for modern economies (ref. Richard Pearson, IES Brighton - UK) • Focus: Identification of the structural trends affecting skill needs in UK • Selected Results: Characteristics of knowledge workers • Higher level occupations, higher skills within occupations • Personal/core skills critical • Shortening life of skills • Continuous learning needed

7. Skill needs identification – multidimensional approach (ref. Theo Reubsaet, REVICE Nymegen - Netherlands) • Focus: Analysis of skill needs in machine and recycling industries • Method: use of secondary data and case studies • Results: • increasing demand for higher educated staff of diverse backgrounds • increasing need for commercial skills at all levels • operative, unqualified workforce will be decreasing

8. Qualification trends in the automotive sector (ref. Norbert Bromberger, FBH Cologne - Germany) • Focus: Sector specific analyze • Method: multi-methodological approach using expert networks • Results: • Technological innovations do not necessarily lead to new economic sectors • Traditional structures are changing, e.g. enrichment through knowledge-based aspects - especially in technical industrial fields • Increasing impact of knowledge economy in SME’s predominantly takes place in an evolutionary way

9. Preliminary common results • There is a direct relation between occupations and skill requirements • Some sectoral occupations and skill requirements are similar in industrialized countries • Differences in sectoral occupations and skills requirement across industrialized countries can be explained by diverse educational systems, structural differences and/or national institutional varieties. Examples: • Tourism - different travel destinations • Recycling - legal frameworks e.g. in Netherlands, Germany, Austria lead to professionalization

10. Toward a knowledge-society? • Enrichment of traditional jobs by elements of knowledge, but the majority of job are still “real” • Higher qualification within most occupation • Possible decrease of qualification by automatization and standardization • element of an emerging “knowledge-society” are found