HP HP2-K40 Exam Questions

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2. Question: 1 What qualifies a customer for HP Proactive Care or HP Proactive Care Advanced? A. The customer's solution is so critical that even a short outage would be costly. B. The customer needs help designing a solution that scales to meet increased demands. C. The customer has a lot of HP products in the data center and wants a service that encompasses all of these products. D. The customer wants to be able to upgrade software for some HP products. Answer: C Question: 2 You are selling an HP customer a new solution and want to recommend HP Proactive Care. The customer has purchased HP Foundation Care in the past for other HP solutions. Which benefit does Proactive Care offer this customer that Foundation Care does not? A. firmware updates B. 24 x 7 coverage window C. health scan D. hardware support Answer: B Explanation: http://www.data3.com/wp-content/uploads/2014/07/Proactive-Care-versus-Foundation-care.pdf Question: 3 A customer is considering either HP Proactive Care or HP Proactive Care Advanced services for their solution. Which benefit does Proactive Care Advanced offer that Proactive Care does not? A. a dedicated account support manager (ASM) and 24x7 monitoring B. hardware support and 24x7 coverage window C. software documentation updates and access to technical resources D. health scans and collaboration with third-party vendors Answer: A Explanation: http://www.data3.com/wp-content/uploads/2014/07/Proactive-Care-versus-Foundation-care.pdf Question: 4 A customer tells you that the warranty will provide sufficient services for their company. Which

3. customer requirement cannot be met through a warranty? A. escalation management B. replacement of defective parts C. coverage window from 8 a.m. to 5 p.m. D. new parts that use the default configuration Answer: A Explanation: (http://www.data3.com/wp-content/uploads/2014/07/Proactive-Care-versus-Foundation-care.pdf) Question: 5 Your company sells HP Technology Services with HP solutions. Which advantage would the ServiceOne Program offer your company? A. It allows you to sell HP Technology Services to your customers at a discounted rate. B. It establishes your company as an authorized HP Support Center that can provide services to any organization in your area. C. It waives the certification requirements necessary to sell HP services. D. It expands your relationship with your customers by allowing you to deliver the HP services that you sell. Answer: B Explanation: http://www.pkatech.com/files/3-HP-ServicesOne-The-Benefits-of-Choosing-an-Expert-Partner.pdf based on this link

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