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A Presentation to the Canadian Forum on Court Technology: Forum 2012. Alberta – eProjects: Lessons Learned. Tim Owens Dr. Francis Remedios Susanne Stushnoff Ruby Th é roux Miles Weatherall October 25, 2012. Project Sponsor. 2012 Associated Foreign Press. Reality. Tim Owens

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Alberta – eProjects: Lessons Learned

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A Presentation to the Canadian Forum on Court Technology: Forum 2012

Alberta – eProjects: Lessons Learned

Tim Owens

Dr. Francis Remedios

Susanne Stushnoff

Ruby Théroux

Miles Weatherall

October 25, 2012

Project Sponsor

2012 Associated Foreign Press


Tim Owens

Project Lead, Court Case Management, JIMS Quick Wins

Justice and Solicitor General

Dr. Francis Remedios

Director of Strategic Information and Evaluation

Justice and Solicitor General

Miles Weatherall

Director of Change Management Office, Court Services

Justice and Solicitor General

Ruby Théroux

Scheduling and Business Manager

Court of Appeal

Your Panel

What did it take to get your project “off the ground”?

How did you structure the project governance?



Court Case Management (CCM) (Provincial Court)

Corporate Services & Service Alberta

Defence BarSub-Committee


Business Process Redesign


JIMS Sub-Committee

Organizational Change Management

Chief Information Officer – Corporate Services




File OwnershipSub-Committee

Criminal Justice / PPSC


Project Support Team

Court Scheduling Sub-Committee

Court Services

IT Working Group






Working Group

Project Support Office

Project Sponsorship

Sponsor Steering Committee

Senior Records Officer

Project Sponsor

Court Technology Services

  • Day-to-Day Decisions:

  • Project Stats Reports.

  • Issue Resolution.

  • Decision Requests.

  • Project Approach.

  • Deliverable Production.

Chief Security Officer

Emergency Services

Director, Program Management


Legal Services

Enterprise Architecture

Project Manager

JIMS Data Migration Manager

Vendor Consultant

Court of Appeal PM

Information Governance Stakeholders

Court of Appeal

Vendor Team Microserve

Tracking Electronic Appeals Management System (TEAMS)

Project Management

Team Title

Project Delivery

Project Manager

Change Manager

Project Sponsor

Team Lead (Strategic Initiatives Solicitor) – Fee and Legislative

Team Lead – Business Transition Team

Team Lead – Technology Team

Universal Transcript Format (UTF)

BI Phase 2 Sponsorship


Office of the ADM

Director, Planning and Reporting Services

Executive Director, Court Services

Rules of Court

Project Steering Committee

Executive Director, JIMS Program

Director, IT Services



JIMS Director, Program Management

Vendor Team

CCM Project

Key Stakeholders


Subject Matter Experts

IT Services

Business Intelligence Project Phase 2

Project Organization and Governance

What resource challenges did your project face?

What dependencies did you need to be alert to?

Were there any challenges with third-party vendors?

  • Who did you identify as key stakeholders?

  • When, why and for what purpose?

  • How did you engage your stakeholders?

What were the roles of change management and organizational communication?

What did you do to resolve the inevitable internal conflict?

What role did your project sponsor play in the success of your project?

What role did your project manager play in the success of your project?

How did you ensure that your output would actually be used post implementation?

Lessons Learned

Top Ten

Utilize a project management approach.

Invest in necessary work at the “initiation Phase” and, if possible, before developing the Project Charter.

Get project governance right from the start.

Carefully choose your sponsors and ensure they have an understanding of the role, a vision, and the capacity to engage.

Top Ten continued

Engage organizational change management resources and tools early in the project.

Define specific and realistic requirements that are measureable.

Realistically assess all resource requirements, specific tasks and time required to complete the activities.

Top Ten continued

Retain a Project Manager who reports to the Project Sponsor.

Ensure that your Project Manager knows the processes to secure external resources.

Communicate, Communicate, and Communicate!!

Thank you

Tim Owens

Dr. Francis Remedios

Susanne Stushnoff

Ruby Théroux

Miles Weatherall

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