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6/5/2012. ???? ?????? ?????? ????? ????? ????. 2. ????? ?????. ????? ????????? ? ????? ???????? ?? ??????? ???????????? ??? ?????? ?? ??????? ????? ??????? ????????? ???? ?? ??? ??? ??????????? ?????? ISO ??????? ????? ???????????? ??? 9000????? ????? ??? 176????? ????????????????? ???????????

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1. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 1 ???? ????? ?? – ??? ??? ?????? ?? ???????????? ??? 9000 ????? ????? : ???? ?????

2. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 2 ????? ????? ????? ????????? ? ????? ?? ?????? ?? ??????? ???????????? ??? ?????? ?? ??????? ????? ??????? ????????? ???? ?? ??? ??? ?????? ????? ?????? ISO ??????? ????? ???????????? ??? 9000 ????? ????? ??? 176 ????? ????????????????? ???????????? ?????? ????? ????? ???????????? ???9000(?????? ???????????) ????? ???????? ?????? ????? ?????? ??????? ???????? ?????? ????? ????? ????? ???? ?????????ISO9001:2000 ?????? ????? ????????? ISO9001:2000 ???? ????????? ??? ????? ?? ?????? ???? ?? ????? ??? 2002??????

3. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 3 ????? ????????? ? ????? ?? ????? ????? ????????? : ????????????????????????????? ? ??? ????? ?????? ISO ?? ????????? : “ Standards are documented agreements containing technical specifications or other precise criteria to be used consistently as rules, guidelines, or definition of characteristics, to ensure that materials, products, processes and services are fit for their purpose ” ?? ???? ?? ?????? ??? ???? ?? ??? ?? ????? ???? ?? ??????????? ???? ????? ???? ???????????????? ????????? ???????? ? ??????? ?? ???. ? ?? ????? ????? ??????? ?? ???? ????? ?? ????? ???? ? ??????? ??????? ?? ???? ? ????? ?? ?????? ?? ???. ???? ?????? ???????? ? ???????????????????? ????? ?? ????? ????? ? ?????????????????????? ????? ?? ????? ????????????????? ?????????????????? ???????????????????? ?????? ?????? ? ????....

4. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 4 ?? ?????? ?? ???? ??????????? ?? ?? ???????? ??? ????? ???? ???: ??????????? ??????? ?? ?? ????? ?? ?????(Industrial standards) ???????????? ??? (National standards) ???????????? ????? ??(Regional standards) ???????????? ??? ??????(International standards) ????? ????????? ? ????? ??

5. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 5 Industrial standards ??? ??? ??????????? ?????????????? ????? ?? ?? ?????? ???? ?????? ????? ?? ???? ?? ?? ???? ?????? ?? ???? ?????? ??????????? ? ????? ???????????????????? ???? ? ???? ?? ?????? ?????? ?? ????? ????? ?? ???? ??????????????? ???? ?????????????? ?????? ? ???? ?? ????? ????????? ???? ???? ????????????????????????????????? ?????? ???????? ? ???? ??? ??????? ?? ?? ???? ???? ? ????? ?? ????. ?? ??? ???? ????????? QS-9000 ?????????? ??? ?? ?? ??????? ???? ??????? ???? ?? ?????? ???? ????? ??????(General motors)? ???????(Chrysler) ? ???? (Ford) ?? ?? ?? ???? ??????? ?? ??? 1994 ???? ????? ????? ? ?? ??? 1995 ???????? ??????.??? ????????? ?? ????? ????? ????? ????? ?? ???? ???? ?? ????? ??????? ????? ????? ????? ? ????? ???? ??????? ????????? ????? ??.

6. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 6 National standard ??? ??? ??????????? ? ????????????? ????? ?? : ?? ????? : ” ????? ?? ???? ??????? ?????“?“??? ?????? ?????? ?? ??????“? ”???????? ??????“?“???? ???? ?? ?????“?“?????? ??? ????????“ ?? ???? ?? : ”????? ??????? ????“?“??????? ? ???? ??? ?? ?????“ ?? ??? ???????? : ???? ??? ????????? ???? ?????? ???????? ????? ?? ???? ????????? ????? ????? ? ???? ????? ???? ?????? ????????? ?????? ???? ? ????? ?? ????.

7. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 7 National standard ???? ? ????? ????? ???????????? ??? ?? ????? ????? ????????? ???????? ????? ????? ?? ????: “Institute of standard and Industrial Research of Iran-ISIRI” ?? ???? ?????? ???????????? ???? ?????? ?? ??? ????? ?? ???? ?? ????? ??? ????? ??? : ?????? (BSI) ??????(ANSI) ????(JIS) ?????(DIN) ?????(ABNT) ??????(CSA) ????(NEN) ??????(AFNOR)

8. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 8 Regional standards ????????????? ????? ?? ???? ????? ?? ?????? ?? ????? ???? ????? ????????? ????? ?? ????? ??????? ????? ? ????? ?? ??????????? ?? ?????. ??? ??????????? ?? ?????“????? ??????? ”?“???? ???????“?“????? ?????? ? ???????? ???? ??????? ?? ????? ?? ???? ?? ?????” ????? ?? ?????. ???? ???????????? : ????? ??????? ??????? ????????? (CEN) ????? ????????? ??????? ????? ???? ???? ????? ????????? ??????? ???????? ????? ????????? ??????? ???? ????? ????????? ??????? ????????? ????? ????????? ??????? ?????

9. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 9 International standards ??? ???????????? ???????????? ???? ? ???? ?? ????? ?? ???? ????????? ??? ?????? ?????????????? ???? ?? ????. ??? ??????????? ???? ????? ??? ??? ????? ?? ?? ????????? ??????? ??? ??? ???????? ????? ??? ???? ????? ????? ??? ???? ???? ??? ? ?? ?? ????? ???? ???? ??????? ??? ?????? ? ??????? ? ????? ? ????? ????? ????? ???? ????? ???????????? ??? ?????? ????? ?? ????.??? ??????????? ?? ?????????? ??? ?????? ????? ?????? ???? ??????? ???? ?? ?????. ????? ???????????? ????? ?? ???? ????? ?? ?????? ?? ????? ?? ?????? ?? ??????? ???? ?? ????? ??? ??????? ?????? ?? ???? ???? ????? ???? ? ???? ???????? ?? ???? ?????? ??? ???? ?????? ???? ?? ?????? ??????. ????: ?? ???? ???????????? ??? ?????? ?????? ?? ???????????? ??? ISO9000 ? ??? ISO14000 ????? ???.

10. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 10 International standards ?????? ?? ?????? ?????????? ??? ?????? ???? ??? ?? ????? : ISO: International organization for standardization IEC: International Electro technical Commission ITU: International Telecommunication union BIPM: International Bureau of weight and measures IFCC: International federation of clinical chemistry IUPAC: International union of pure and applied chemistry IUPAP: International union of pure and applied physics CEE: International Commission on rules for the approval of Electrical equipment OIML: International organization of legal metrology CISPR: International special Committee on radio interference

11. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 11 ?????? ?? ??????? ??????????? ??? ?????? ?? ???? ??? ????? ?????? ????? ???? ?????? ? ???? ???????: ????? ???? ????? ???????????? ??? ?????? ?? ??? ?????? ?? ???? ??????? ?? ?????? ????? ??????? ? ????? ??? ?? ?? ???? ??????? ?? ?? ??? ????? ? ?? ?????? ????? ???? ????? ?????? ? ???? ??????? ????????? ???? ??? ????.? ??? ???? ?????? ?? ???? ??????? ??????? ????? ?? ???????????? ??? ?????? ???? ????? ?? ???????? ?????? ?? ??? ???? ????? ??? ? ?????? ?????. ????? ???? ???????: ???? ??????? ? ????? ?? ????? ???????????? ??? ?????? ????? ?? ???? ?? ??????? ????? ?? ??????????? ???? ??????? ???? ???? ??????? ?? ?????? ???? ????? ?? ???.?? ??? ????? ???? ?? ??? ????? ??? ?????? ?????? ???? ????? ???? ???? ? ?? ????? ??????? ?? ?????? ????? ????? ???? ???? ??????? ???? ??? ?? ????.

12. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 12 ?????? ?? ??????? ??????????? ??? ?????? ?? ???????? ????? ????? ???? ??????: ???????????? ??? ?????? ????? ???? ? ?????????? ???? ????? ?? ?????? ???? ??????????????????? ? ???? ????? ???? ?????? ????? ?? ????. ????? ???? ???????? ???? ??? ??????: ??????? ???? ????? ??? ?????? ???? ?? ???? ???? ???????? ????? ????? ? ????? ?? ?? ???.?? ??? ???? ???????????? ??? ?????? ??“???? ??? ??????? ? ?? ????“???? ??? ???? ?? ???? ???? ?? ?? ??????? ????? ?? ????. ???? ?????? ??? ???????????? ??? ?? ????? ?? ?? ????? ?????????? ??? ???? ????? ???????? ? ??? ????? ??? ???? ?? ??????? ????? ??? ?? ??? ???? ???? ????? ???? ?? ???? ????.???????????? ??? ?????? ?? ???? ???? ? ????? ??? ??????? ????? ? ????? ?? ??? ?? ????.

13. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 13 ????? ???? ??????? ?? ??? ?????: ??????????? ??? ?????? ?? ???? ?? ?? ????? ??? ?????? ???? ?? ???? ??? ???? ????? ? ????? ???????? ???. ???????????? ??? ?????? ?? ???? ????? ? ????? ???????? ?? ?? ??????? ? ????? ???? ??????? ???? ??????? ???????? ?????? ???? ?????? ???? ?????? ???? ????? ???? ???? ?? ???? ?????? ????? ?? ???? ?? ????? ????? ????? ?? ???.????????? ???? ????? ???? ??????? ?? ????? ????? ?? ??????? ?????? ?? ???. ????? ???? ???? ???????: ????? ??? ??????? ? ????? ?? ???????????? ??? ?????? ? ??????? ?? ????? ? ????? ? ?????? ?????? ???? ?? ???? ???? ????? ????? ?? ???. ?????? ?? ??????? ??????????? ??? ?????? ?? ???????? ?????

14. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 14 ????? ???? ???? ?????: ???????????? ??? ?????? ?? ????? ????? ?? ??? ????? ?? ???? ??????? ?? ????? ??????? ? ??????? ???? ??????? ? ?????? ??? ???? ???? ??? ?? ???. ????? ???? ???? ????: ???????????? ??? ?????? ?? ?????? ?? ???? ?? ??? ??????? ?? ??? ???? ?? ???? ?????? ????? ???? ?? ???? ? ?????? ??????? ?? ?????? ????? ? ?????? ??? ?????. ?????? ?? ??????? ??????????? ??? ?????? ?? ???????? ?????

15. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 15 ??????? ????????????? ?? ??? ??? ????? 1906: ????? IEC ??? ????????????? ?? ???? ?????? ??? ? ????????? 1926: ????? (International federation of the national standardizing Association-ISA) ??? ????????????? ?? ???? ??? ???? ????? ?????? ?????? 1942: ???? ????????? ISA ?? ???? ???? ??? ????? ??? 1946: ????? ???? ?? ???? ????????? 25 ???? ???? ????? ???:”????? ?????? ??? ?????? ?? ??? ???? ???? ???????? ? ??????? ??? ??? ?????? ? ???? ???? ???????????? ????? ? ??????“ 1947(23?????): ????? ??????ISO 1951: ????? ????? ????????? ? ?????? ?? ???? ?????? ISO ?? ????? ”???? ???? ????????? ???? ?????? ???? ?????? ?????“

16. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 16 ????? ?????? ISO – ??????? ISO ?? ?????? ??? ?????? ????????????? ? ?? ????? ?????? ??? ?????? ?????? ????????? ??? (National standards bodies) ??? ?? 150???? ???? ???. ISO ?? ?? ???? ?? ??????? ???? (????? ????????? ????). ??????? (Mission) ISO ???? ? ????? ???? ????????????? ? ????????? ????? ?? ?? ?????? ?? ?????? ????? ???? ??????? ??? ?????? ???? ?????? ??????? ????? ?????? ?? ??????? ??????????? ? ????????? ??????? ???.

17. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 17 ????? ???? ????????? ISO ????? ?? ???? ?? ???? ??? ??? ??? ???. ??? ???????? ??? ????????? ??? ?? ??????? ?????? ??? ? ????????? ?? ?? ??? ?????????? IEC ??? ?? ?? ?? ????.????????? ????? ?? ?????? ??????? ?? ????? ?????(JTC1) ?? ????? ??? ISO ? IEC ??? ? ????? ?? ????. ????? ?????? ISO – ????? ???? ????????

18. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 18 ????? ?????? ISO – ??? ?????ISO ISO ?? ????? ???? ???? ??? ?? ???? ?????? ?? ????”ISOS” ?? ????? ?????(equal) ?? ????. ISO ?? ?????? ??? ?? ??? ?? ????? ???? ?? ??? ?????: Isometric ?? ????? ?? ?????? ?? ?? ???? Isonomy ?? ????? ????? ??????? ?? ????? ????? ????????????? ?? ??? ????? ?? ????? ????? ???? ???????? ????????????? ? ???????? ????? ?? ????? ???? ????? ?? ?? ?????? ????? ? ?????? ???. ???????? ???? ISO ???? ??? ?????? ?? ??? ????? ???? ???????????. ????: ????? ????????? ISO ???? ????? ?????? ??? ?????? ????????????? ?? ???? ??????? ???.???? ?? ?? ???? ???? ????? ?? ??? (International organization for standardization-IOS) ????? ??.??? ????? ??? ??? ?????? ?? ?????? ?????????? ??? ??? ????? ????? ?? ??? ?? ??? ?? ???? ????? ???? ?????? ?? ???? ????????????? ? ????... ??????? ????.

19. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 19 ????? ?????? ISO – ????????? ??? ???? ?????? ISO ? ???????? ?? ?? ??? ????? ??? ?? ??????? ???? ?? ????? ??? ?? ??? ????????????? ???. ?????? ??? ? ????????????? ?? ?????? ISO ?? ??? ???? ????? ????????? ??.??? ????? ?? ??? ??? ????? ?? ??? : ????? ??? ????(Technical Committee-TC) ????? ??? ????(Sub-Technical Committee-SC) ??????? ????(Working Group-WG) ?? TC ?? ???? ?? ????? ??? ?? ?? ????? ?????? ???? ???????????? ?? ????? ????? ??? ??????? ?? ???. ?? ??? ????? ?? ????????? ?????? ?? ??????????? ???????? ? ????????? ????? ??????? ? ????????? ??? ?????? ?? ??? ???? ??????? ? ?? ????? ? ????? ? ?? ????? ????????????? ????? ?? ???????.

20. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 20 ???? ?? TC?? ? ??????? ????? ?? ???? : ISOTC01 : ???? ????? ISOTC17 : ????? ISOTC28 : ??????? ??? ???? ? ???? ????? ?? ISOTC69 : ?????? ?????? ????? ISOTC91 : ???? ????? ????? ISOTC92 : ????? ??????? ??? ???? ISOTC176 : ?????? ? ????? ????? ISOTC207 : ?????? ???? ????? ?? ??? ????? ??? ??? ?? 225 ????? ?? ???? ?? ????? ?? ????? JTC1 ???? ???? ?? ????? ???ISO ? IEC ??? ? ????? ?? ” ???????? ??????? “ ?? ????. ????? ?????? ISO – ?????????

21. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 21 ?? TC ????? ?? ???????? ??? ?? ?????? ??? ? ????? ?? ?? ????? ?? ????. ???? ?? ????? ISO ?? ?? ?? ????? ??? ??????? ??? ?? ????? ???????? ????? ???TC ? ????? ???????? ???? ????? ????.????: ISOTC91 : ???????? ?? ????? ? ???? ?? ISIRI ?? ????. ISOTC176 : ???????? ?? ?????? ? ???? ?? CSA ?? ????. ??????? ????? ? ????? TC ? ???? ?? ?????Technical Management Board-TMB ?????? ISO ?? ????. ??????? ????? ???? ? ???????? TC ?????TMB ?? ????. ?? TC ????? ????? ???? (Participating member , p-member) ? ????? ???? (observer member , o-member) ?? ????. ????? ???? ?? ?? TC ????? ?? ??? ???? ????? ????????? ?? ?????.??? ????? ???? ????? ?? ??? ??? ?????.??? ?? ?????? ?? ???? ????????? ????? ??? ?? ????? ????. ???? : ISIRI ??(???? ????? ??????) ISOTC91?(?????? ? ????? ?????) ISOTC176 ??? ???? ???. ???(??????? ? ????? ????? ?????)ISOTC20 ? (???????? ???? ???? ? ???? ?????)ISOTC08 ??? ???? ???. ????? ?????? ISO – ?????????

22. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 22 ??TC ????? ?????? SC ? WG ??? ?? ?? ???? ?? ???? ????? ????????????? ?? ???? ?? ?? ??? ???? ?? ????? ????? ?? TC ??? ? ????? ???????? ??? ??? ?? ????? ? ??????? ???? ?? ??? ?? ????? ???? ?? ?? TC ????? ?? ???. ???? : ISO/TC176/SC1 ????? ????? ??????????? ????? ?? ?????? ? ?????? ???????????? ???9000 ? ????? ????? ?? ?? ??? ?? ????? ?? (AFNOR) ?????? ?? ????.?? ?? ??? SC ? ??? ?? ??????? ????(WG1) ????? ????? ????????? ISO9000:2000 ??? ? ????? ?? BSI ?????? ???. ????? ?? ????? ??????? ??? ?? ????? ?? ?????? ??????? ? ?????? ISO ???? ?????? ?????? ?? ???????? ??? ????? ?? ?? TC?? ?? ???????? ??? ???????? (Liaisons organization ,L-organization) ?????? ?? ????.??? ???????? ?????????? ?????? ????? ?? ?? ???? ??? ????????????? ?? ???? ???? ?? ?? ???? ????? ???? ????? ?? ? ??? ?????? ??????. ??? ?????? ???? ?????? ???? ?????? ?? ? ?????? ?????? ???? ?????? ? ????? ?? ????. ???? : ??? ?? ????????? ????? ?? ISOTC176 ?????? EFQM ?? ???? ?? ??? ??? ?????? ??????? ?? ?? ???? ????????? ??? ?????? ????? ? ?????? ???????????? ????? ??? ? ?? ????. ????? ?????? ISO – ?????????

23. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 23 ????? ?????? ISO – ????? ?????????????

24. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 24 ??????????? ??????? ??? 5 ?? 7 ??? ???? ??????? ???? ?? ?????. ????? ???? ?? ????? ?????? ????????? ??????? ????.??????? ????? ????? ?????? ????????? ???? ?? ??? ?? ????.????? ISO9001:2000 ?ISO14001:1996 ?.... ???? ???? ???? ????? ????? ????????? ?? ????? ???? ????? ?? ???? ??? ??????? ?? ????.???? ???? ISO/CD14001:2003 ?.... ???????????? ????? ??? ISO ,IEC ?? ??? ISO/IEC ????? ???? ?? ???.???? ????ISO/IEC guide61 ?.... ????? ????? ??????????? ?? ??? ????????? ISO3297:1998 ????? ?? ??? ?? ???? ISOTC46/SC9 ????? ?????? ??? ? ????? ???? ?? ???? ??? ??? : ISO3297:1998 information and documentation-International standard serial Number(ISSN) ????? ????? ?????? ?? ??? ????????? ISO2108:1992 ????? ?? ??? ? ????? ???? ?? ???? ??? ???: ISO2108:1992 information and documentation-International standard Book Number(ISBN) ????? ?????? ISO – ????? ?????????????

25. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 25 ??????? ????? ???????????? ???9000 ????? ?? ??? 1950 ????? ???? ?????? ????????????? ??? ????? Military standards ?? ????? ????? ??? ?? ???? ?? ??? ???????????????????????? ????? ?? ????? ????? ???? ??? ? ?????? ??? ?? ?? ??? ?????? (North Atlantic Treaty organization)NATO ????????????? ??? ?????(Allied Quality Assurance publication)AQAP ?? ????? ???? ???.??? ???????????? ????? ?? ???????? ?????(?????? ? ????? ?????) ?? ???? ????? ????? ??? ?? ????? ????? ????? ???? ??? ?? ?????: ?????? (??????? ???? ??????????? ???? ?? ????? ???): 1963:MIL-I-45208A ??????????? ????? ?????? 1963:MIL-Q-9858A ??????????? ?????? ??? ????? 1963:MIL-C-45662 ??????????? ????? ??????????? ??????: 1970: ??? ????????????CSAZ299 ????? ?? ???????? ????? ??????: 1979: ANSI/ASQCZ-1.15 ???????? ????? ???? ???????? ????? ??????: 1979: ????? ????? ???? BS5750 ???? ????? ????????? ?????? ?? ?????? ?? ??????????? ????????? ????? 1987: ????? ????? ???? BS5750 ???? ????? ????????? ??????

26. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 26 ???? ????? ?? ???? ????????????? ?? ???? ?????? ? ????? ????? ? ?????? ???????? ??????????? ?? ??? ????? ?????? ISO ?? ?? ?? ???? ????? ?? ??? ??? ? ?? ????? ????????????? ?? ??? ???? ??????? : 1979:????? ISOTC176 ?? ??????? ???? ?????? ???? ?????? ISO 1980:????? ????? ???? ??? ????? 1987:????? ????? ??? ?? ???????????? ??? 9000?? ?????? ISO9004,ISO9003,ISO9002,ISO9001,ISO8402 ???? ?????? ISO 1994:?????? ??? ???????????? ISO9004,ISO9003,ISO9002,ISO9001,ISO8402 ???? ?????? ISO 2000:????? ? ?????? ?????? ??? (?? ??? ???? ????? ??????)???????????? ??? 9000 ???? ISO9004,ISO9001,ISO9000 ???? ?????? ISO ??????? ????? ???????????? ???9000

27. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 27 ????? ????? ???176(ISOTC176) ????? ????? ??? 176 ????? ???? ??????(CSA) ?? ????. ??? ????? ??? ????? ?? ??? ?????(SC) ???? ??? ?? ????: SC1:Concept and terminology ) ??????AFNOR ( ?? ????? SC2:Quality systems) ??????BSI ( ?? ????? SC3:Supporting technology ) ????NEN ( ?? ????? ?????P-member ?? ISOTC176 75 ?? ???? (?? ??????2004). ?????O-member ?? ISOTC176 18 ?? ???? (?? ??????2004). ?????L-organization ?? ISOTC176 35 ?? ???? (?? ??????2004). ?????(working group-WG) ?? ISOTC176 15 ?? ????(?? ??????2004).

28. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 28 ???? ?? P-member :????????(SAI) ??????(ABNT)???????(CSA)? ?????? (BSI)???????(ANSI)????(EOS)??????(ISIRI)????(SAC)? ???? (JISC)? ??????(AFNOR)?????(COSQC)??????(DIN)??????(SNV)?????(NEN) ?.... ???? ?? O-member :????????(SARM)???????(Bolivia)? ????(CYS)? ??????(QSAE)???????(IST)???????? (UNBS) ?????? ? ???? ????(BASMP) ? ??? ???(ITCHKSAR) ???????(TCVN) ?.... ????? ????? ???176(ISOTC176)

29. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 29 ???? ??L-organization: APO: Asian productivity organization EFQM: European Foundation for Quality Management IAF: International Accreditation Forum IATF: International Automotive task Force IEC: International Electro technical Commission EOQ: European Organization for Quality EC: European Commission ITC: International Trade Center IQNET: International Certification Network IAEA: International Atomic Energy Agency ASQC: American Society for Quality Cotrol ????? ????? ???176(ISOTC176)

30. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 30

31. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 31 ????? ?????

32. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 32 ????? ????? ????? ?? ?????? : ?? ???? ?? ????? ???? ???? ????? ????? ???? ?????? ?? ?? ????? ?? ?????? ????????? ???. ???? ???? ???? ???? ?? ????? ????? ?? ???? ?? ???? ????? ????? ?? ??? ??? ????? ?? ???? : ”?????? ?? ?????? ?? ?? ???????? ??????? ??????? ? ?? ?????? ??? ????? ?? ????? ?? ?? ????? ?? ????.“ ???? : ??????? ? ?? ?????? ??? ????? ?? ????? ??? ? ??? ??? ?? ????? ???? ?????? ????? ??? ???? ? ?? ???? ?????? ???? ?? ???? ????? ????? ?????? ? ???????? ????? ??? ???? ?? ??????? ???? ???? ??????? ????? ??????? ? ?? ?????????? ???? ??? ???? ?????? ???????? ???? ???? ??? ???? ??? ?????? ??? ???? ???? ????? ??? ???? ??? ?? ???? ????? ?? ??????? ? ????? ????? ?? ??? ???? ?? ????? ???? ??? ? ??? ? ???? ????. ?? ????? ?? ??????? ????? ????? ?? ????? ???? ?? ?????? ?????? ?? ????? ?? ?? ?? ??? ?????? ???? ???? : ????? ???????? ? ???????? ????? ??????? ????? ??????? ? ????? ????? ??????? ????? ????? ????? ????? ......... ????? ?????

33. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 33 ????? ?????? ????? ?????? ? ????? ?????? ?????

34. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 34 ????? ???????????? ??? 9000 ??????????? ??? 9000? ???????????? ????? ?????? ????? ?????. ????? ????? ???? ??? ??? ?? ???????? ?? ?? ????? ? ?? ?? ?????? ?? ?? ?????? ?? ??????? ? ????? ???? ???????? ?????? ????? ???? ????. ???? ????????? ???? ?????? ???????????? ??? 9000 ???? ????? ??? ?? ???? :

35. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 35 ??? ?? ????? ??? ????????? : ????? ????? ???????? ?????? ????? ??? ???? ??????? ?????? ????? ?? ?? ???????????? ???9000 ?????? ???? ?? ??? ????? ??? ???. ????? ???? ???????? ??????? ?? ????? ??? ???? ???????????? ???9000 ??????? ??????? ?? ???????? ?????? ??? ??????? ?? ???? ????? ????? : ?????????ISO9000:2000 ?????? ???? ???? ???? ???????? ???? ???????????? ???9000 ?? ??? ?? ???. ????? ????????? ISO9000:2000

36. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 36 ??? ????????? ??????? ?? ????? ?????? ????? ?? ???? ?? ???. ??????? ????? ?????? ????? ?? ?? ??? ????????? ????? ??? ???? ???? ??????? ? ?? ?????? ??? ???? ??? ???? ????? ?????.???????? ???? ????????? ??? ??????? ????? ?????? ????? ? ??????? ??? ?????? ??? ????? ?? ??????? ????? ???? ???. ???? ??????? ??? ????????? ????? ???? ? ?? ???? ???????? ?? ?? ??? ????? ? ?? ??????? ? ?? ?????? ???? ???? ?? ???? ?????? ?? ??????? ? ???? ????? ???? ??? ?????? ????. ??????? ? ?? ?????? ??? ????? ?? ??????? ?? ?????? ???? ??????? ? ?? ???? ??? ?????? ? ?? ??? ???? ?????? ??? ????? ? ?? ?? ???? ?????? ? ???????????? ?????? ????? ?????. ??? ????????? ?????? ??? ?????? ???? ? ?? ??.???? ”?? ????(What)“?“???(Why)“ ???? ?? ??? ? ?? ?? ???? ?????(How). ???????? ?? ????????? ??? ???? ???? ?? ?????? ?? ?????? ???????? ?????? ????? ?? ?????? ?? ??????? ????? ???. ????? ????? ? ???????? ????? ?????? ????? ?? ?? ?????? ??? ????? ??????? ?? ??? ?????? ????? ???? ??? ??????? ????? ??? ? ????????? ????????? ??? ? ?????? ? ?????? ?????? ???? ?? ????. ??? ????????? ?? ????? ???? ?????? ???? ??????? ? ???? ??????? ?? ???? ????????? ????? ????? ? ?? ????? ?? ??? ????? ???? ??? ?? ??????? ?? ????? ? ??? ??????? ??????? ?????? ?? ??????? ???? ?????? ??? ?????? ??????? ????? ?? ?????? ? ?????? ? ??????? ??? ?????? ???? ??????? ???? ????. ????? ????????? ISO9001:2000

37. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 37 ??? ????????? ???????? ???? ?? ???? ????? ?????? ????? ????? ?????? ?? ?? ????????? ISO9001:2000 ???? ??? ???? ????? ?? ????? ????? ????? ?? ?????? ??? ?? ?? ??? ????? ??????? (Effectiveness) ? ?????? (Efficiency) ????? ?? ???.?? ????? ?? ?? ????????? ISO9001:2000 ??? ????? ?? ????? ????? ??? ???? ???. ?? ?????? ?? ????????? ISO9001:2000 ??? ????????? ????? ?? ??? ????? ???? ??????? ?? ????? ????? ???? ??????? ?? ????? ???? ?????? ????? (interested parties) ??? ?? ???. ???????? ??? ????????? ?????? ?? ??????(guideline) ???? ?????????? ????? ?? ??? ?? ?????? ??? ????? ???? (Top management) ?? ?????? ???? ???????? ????? ?? ???? ?? ????????? ISO9001 ???? ??? ???? ???? ? ?? ?? ??????? ?? ????? ????? ?????? ?????. ???????????? ISO9001 ? ISO9004 ????? ?? ??? ?????? ?? ???????????? ????? ?????? ????? ???? ??? ??? ? ????? ???? ?? ???? ?? ??? ?? ???? ?????? ?????.??? ?? ???? ????? ??????? ??? ???? ??????? ?????.????? ??? ?? ????????? ????? ????? ?????? ??????? ?? ????? ??? ????? ????????? ?????? ????? ?? ?? ?????? ???? ????? ?? ??? ?????? ??? ?????. ????????? ISO9004:2000 ???? ????? ???? ?? ????? ????? ?? ??????? ?? ???????? ???? ???. ??? ????????? ????? ?? ??????? ? ???????? ???? ???? ????? ??????? ???????? ???? ???? ??? ??????? ??? ????? ?? ??? ?? ?? ??? ??? ???? ?????? ???? ?????? ???? ???. ????? ????????? ISO9004:2000

38. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 38 ????? ????????? ISO19011:2002 ??? ????????? ???????? ???? ?? ???? ???? ?????? ?????? ?????? ??? ?????? ???? ????? ????? ??? ????? ?????? ????? ? ????? ?????? ???? ????? ? ?????? ??????? ???? ?? ???? ???? ????? ?????? ?????? ???????? ?????? ???? ????? ? ????? ????? ?? ????. ??? ????????? ???? ????? ???????? ????? ? ????? ???????? ?????? ????? ? ?? ???? ????? ???? ??? ???????? ???? ?????? ???.

39. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 39 ????? ???????????? ???9000

40. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 40 ????? ???????????? ???9000

41. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 41 ????? ???????????? ???9000

42. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 42 ????? ???????????? ???9000

43. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 43 ?????-????? ????? ???????? ?????? ????? ????? ?????? ? ???????? ??????? ? ???? ?? ???????? ?? ???? ?? ????? ????? ???????? ?? ?? ??? ??????? ?????? ??? ???? ?? ??????? ?????. ??????? ???? ?? ????? ? ???? ?? ???? ???? ? ???? ????? ?? ???? ????????? ????? ??? ? ?????????? ????? ?? ????? ?????? ?? ??? ?? ?? ??? ????????? ????? ?????. ??????? ?????? ? ?????? ???? ????? ?????? ????? ? ???? ?? ???????? ?? ???? ???? ?????? ? ?????? ?? ????? ?? ??????? ? ???? ??????? ?? ???? ??????? ?? ???? ????? (product liability) ? ?????? ??????? ??? ????? ?? ????? (customer protection ACT) ? ???? ?? ???????? ???? ?????? ?? ????? ? ??????? ??????????.

44. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 44 ?????-?????? ???????? ?????? ????? ?????? ?????? ????? ??????? ? ????? ????? ?????? ????? ?? ????? ?????? ???? ????? ??? ????? ?? ??? : ????? ?????? ? ???????? ????? (ISO9001) ????? ?????? ????? (ISO9004) ? ????? ???? ????? ?? ??? ? ????? ????? ????? ???????? ? ?????????? ????? ??? ??????? ?? ????? ????? ????? ? ????? ????? ????? ????? ??? ??????? ?? ????? ????? ????? ??????? ???? ?????? ???? ???????(ISO9001) ? ??????(ISO9004) ???????? ?? ??????? ????? ??? ?????? ?????? ??? ????? ??????? (ISO9001) ? ?????? (ISO9004) ???????? ????? ???? ??? ??????? ?? ??? ???????? ? ??? ??? ???? ????? ? ???????? ??????? ??? ????? ????? ????? ?????? ????? ??????? ?? ?????? ??? ?? ?? ????? ?? ???? ??????? ????????? ??? ? ????? ???????? ?????? ????? ?? ???? ? ?????? ???? ????? ????? ????? ?? ????.??? ????? ?? ????? ???? ?? ????? ????? ????? ? ???? ?????? ????? ??? ? ???? ?????? ?????? ????.

45. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 45 ?????-???????? ?????? ????? ? ???? ??????? ???????? ?????? ????? ?????? ????? ?? ??? ?? ????? ?????? ?????? ??? ?? ?? ??????? ?? ????? ?? ??? ????? ????? ??? ????? ??????? ???????? ? ??????? ? ?? ?????? ??? ?????(ISO9001) ? ???? ?????? ????? (ISO9004) ?? ??? ???? ????? ????. ????? ????? ???? ???? ????? ?????? ?? ???? ????? ????? ?? ?????? ????? ?????? ??????? ?????? ???? ?????? ?????? ????? ??????? ??? ?... ?? ????. ?????? ????? ????? ?????? ?? ?????? ?? ?? ???? ?? ????? ?????? ????? ????? ??? ? ?? ??????? ?? ????? ????? ?? ???? ?? ????? ?????? ???? ?? ??????? ??????.?? ??? ??? ???? ????? ??? ???? ? ????? ?????? ????? ????? ?????? ? ??????? ??????? ??? ?????? ?? ????. ?????? ????????????? ?? ?? ???? ???? ?? ?? ???????????? ???9000 ????? ?? ????? ?????? ??????? (Integrated Management system-IMS) ?? ???? ?? ???? ?? ISO14001:1996 ????? ?? ?????? ???? ????? ? OHSAS18001:1999 ????? ?? ?????? ????? ? ?????? ??? ????? ???.

46. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 46 ?????-????? ??? ???????? ?????? ????? ? ??????? ????? ?????? ???????? ?????? ????? ?? ?? ?????? ???????????? ???9000 ???? ??? ? ?????? ??????? ????? ??????? ???? ????(EFQM) ?? ???? ?????? ????? ?????.?????????? : ?????? ?? ???? ?? ???? ?? ????? ? ?????? ??? ?? ??????? ??? ???? ?????? ???? ??????? ???? ?? ??????? ????? ?????. ???? ?? ???? ????? ????? ????? ?? ?????. ???? ?????? ???? ??????? ???? ??????? ?????. ?????? ??? ?????? ???????? ?????? ????? ?? ?????? ???????????? ???9000 ?? ?????? ??????? ????? ?? ???? ????? ?????? ??????.?????? ???????????? ???9000??????? ???????? ?????? ????? (ISO9001) ? ???????? ???? ????? ?????? (ISO9004) ?? ????? ???????.??????? ???????? ?????? ????? ??????? ??? ??? ??????? ? ??? ???? ???? ?? ???? ???????.??????? ????? ??????? ???? ????????? ??? ?? ??????? ????????? ?????? ??????? ?? ???? ??????? ? ?? ???? ???? ???????? ? ???? ?????? ????? ?????? ???? ????? ???.

47. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 47 ?????? ??????? ???????? ?????? ?????

48. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 48 ???? : ????? ??? ??????? ?????? ?? ???? ??? ????? ??? ????? ? ??? ???????? ???? ?? ???? ? ?? ????? ??????? ?? ?? ??????? ????? ????? ?? ???? ?? ????. ?????? ??????? ???????? ?????? ?????

49. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 49 ????? ????? ???? ????????? ISO9001:2000 ????? ???? ??? ? ???? ??? ?????? ??? ???? ???? ???????? ????????? ?????? ????? (?? ???? ????) ????????? ????? ???? ????? ????? ?????? ? ????????? ?????? ? ??????? ???? ????? ?????? ??? ???? ??????? ?????? ????????? ? ???? ??????? ?? ?????? ????????? ????? ??? ?????? ????? ????? ? ????? ????? ???? (gap analysis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

50. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 50 ?????? ????? ?????????ISO9001:2000

51. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 51 ?????? ????? ?????????ISO9001:2000

52. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 52 ISO/IEC guide62 General requirements for bodies operation assessment and certification/registration of quality systems ISO/IEC guide66 General requirements for assessments and accreditation/registration bodies of environmental management system(EMS) ????? ????? ???????????? ??? ????? ?? ??? ??? ????? : ISO/CASCO :Conformity Assessment Committee ?? ??? ????? ??? ????? ???? ?? ????? ???????? ???? ?????? ISO ??? : (Policy development Committee) ?????? ????? ?????????ISO9001:2000

53. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 53 ???? ????????? ??? ????? ?? ?????? ???? ?? ????? ??? 2002

54. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 54 ???? ????????? ??? ????? ?? ?????? ???? ?? ????? ??? 2002 ?? ????????? ??? ?????ISO9001:2000 ?? ????? ??? 2001? ????? 44388 ???? ?? ???? ?? ?? ????????? ??? ????? ?? ????? ??? ??? (510616)?7/8% ?? ????? ?? ???. ?? ????????? ??? ????? ISO9001:2000 ?? ????? ??? 2002 ?????? ? ?????167210???? ?? ???? ?? ?? ????????? ??? ????? ?? ????? ??? ???(561747)?77/29% ?? ????? ?? ???. ????? ?? 3????? ??? 2001????? 2002 ????????? ISO9001:2000 ???? ??? ???.

55. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 55 ???? ????????? ??? ????? ?? ?????? ???? ?? ????? ??? 2002

56. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 56 ???? ????????? ??? ????? ?? ?????? ???? ?? ????? ??? 2002

57. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 57 ???? ????????? ??? ????? ?? ?????? ???? ?? ????? ??? 2002

58. 6/7/2012 ???? ?????? ?????? ????? ????? ???? 58 ?? ???? ?????? ?????? [email protected] ????? : 7704117-021 ???? ????? : 1465940-0912

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