How to discover and to assure my quality????. Workshop in the framework of the 2 nd KNUST Summerschool August 20 -24, 2012. Ton Vroeijenstijn Quality Consultants The Netherlands. Expected learning outcomes After the training session, it is expected that you will be able:.
Workshop in the framework of the 2nd KNUST Summerschool
August 20 -24, 2012
to describe the concepts of “quality” and “quality assurance” in Higher Education
to participate in the on-going discussion about quality
Contribute to the implementation of a quality assurance system in your university/faculty
to discover the quality of your university/faculty by means of a self assessment
to prepare your programmes for an external assessment / accreditation.
Introduction into quality and quality assurance (09.30 -12.00 a.m)
Without QA, no university will survive (Why quality assurance is needed)
Are we speaking the same language?
Quality assurance instruments (13.00-16.30)
How to assure our quality?
An X-ray of your university
Wednesday 22 August 2012
How to discover the quality of our programmes? The instrument of Self assessment (09.00-10.00)
A Road map to Quality’ Is the IUCEA handbook a valuable instrument for KNUST?
Open questions and discussion (11.30-12.00)
More students, less money
Rise of private institutions
Changing expectations labour market
Tax payer want value for money
“ Consumer” protection
External peer review
Formal decision (accreditation)
You are a member of the QA-committee. It is your first meeting and the basic aim of the meeting is to come to a mutual understanding of the concept “quality”
What is quality?
Who are the players in the quality game?
Can quality be measured? (Criteria and standards)
Who set the standards?
how do we know the quality?
Government / parliament
society at large
Absolute Quality does not exist
There is no fixed definition of Quality
View on Quality is changing in time
But we must find a workable concept, shared by all
Is context based
But there is always a threshold quality
University Rio de Janeiro
University of the Amazonas
the specification of elements against which a judgment is made
a specific aspect, essential for the quality
Standard: the level that a criterion must reach. Normally: adequate or satisfactory. Sometimes quantifiable
Who is setting standards?
Who is checking the standards?
Because there is no absolute quality, there are no absolute standards; standards are a matter of negotiation.
Criteria: valid in all circumstances
Standards: context bound: Mc Donald and 3 stars restaurant
Tendency of governments to quantify quality aspects
Use of performance indicators?
But….performance indicators does not tell us all about the quality
“Performance indicators may harm the quality”
Do we do the right things?
Do we do the right things in the right way?
Do we have a thorough command of the process to realize actually what we want?
Do we really achieve what we want to achieve?
Analysis of our QA system
Analysis at institutional level
Analysis at program level
Systematic, structured and continuous attention to quality in terms of maintaining and improving quality. IUCEA handbook A Roadmap to quality)
there is no one fit for all
IQA system is tailor made, but ….
Requirements set by out side agencies
Code of good practice ENQA, INQAAHE, UNESCO
Policy and procedures for QA
Periodic review of the core activities
Quality assurance of the student assessment
Quality assurance of staff
Quality assurance of facilities
Quality assurance of the student support
A Quality handbook
As simple as possible and not bureaucratic
Balance between centralized and decentralized approach
Supported by management
Tuned to national and international developments
Lack of quality awareness
Resistance against innovations
Resistance of staff because they feel threatened
Lack of knowledge about QA. Training is needed.
resistance because it is time consuming and money consuming (“We have other things to do”).
It is difficult to define what quality is; the QA indicators are not always clear;
The purpose and the added value are not always clear
Lack of clear communication between the staff and the institutions management
Understand clearly what Quality Assurance means;
Know the available instruments;
Know about the requirements set for an IQA system
Design the system very clearly and formulate the strategy to introduce it
Tune the system to external developments.
You are still a member of the QA-committee. It is your 2nd meeting and the basic aim of the meeting is to analyse what is already done for Quality Assurance and to discuss the possibility foir introducing the IQA model.
Provide us information about the performance of the institution
Offer the possibility to define clearly our profile
Input for strategic planning
A program is defined as a coherent set of courses leading to a certain degree (bachelor or master).
We may call the program also a curriculum
It is not only about the content, but also about the process and the boundary conditions
A self assessment:
should never be felt as threatening
aims at improvement and enhancement
need a broad support; Everybody has to be involved.
Need support of the management
demands a good organisation.
is an analysis supported by the whole faculty
Not everyone has to agree with all the points in the self-assessment report.
Describe the situation
Give a critical analysis
Are you satisfied with the situation
If not what you are you planning to do?
Look for evidence that you are meeting the criteria
Give the weak and strong points
The guide for analysis
1= absolutely inadequate; immediate improvements must be made
2= inadequate, improvements necessary
3= inadequate, but minor improvements will make it adequate
4= adequate as expected
5= better than adequate
6= example of good practice
In many cases followed by accreditation
If not: organize an inter-collegial assessment
Outcomes of the SWOT-analysis is used for a quality plan
Each year check of the quality plan
June 2006 workshop “Supporting a regional QA initiative” organised by IUCEA an DAAD
Training QA officers
2008 -2009: 23 universities SA+External
2009-2010: second cohort
2011: external evaluation of the project
2012-2013 3rd cohort
Development in the region of
a shared idea of quality
harmonized internal quality assurance systems
a shared idea about criteria and standards
shared ideas about the accreditation framework
Initiative of the IUCEA 2006, supported by DAAD and HRK of Germany
on documents and experiences of the national regulatory bodies in East Africa
Based on similar developments in South-East Asia, Central America and Europe
Editorial board with members of the standing committee of the IUCEA
Discussion of drafts at the different workshops
5th draft used by the 1st cohort of universities
Revised draft (4 volumes ) by 2nd cohort
Endorsed by IUCEA and official publication June 2009 (www.iucea.org)
Guidelines for Self- assessment at program level aims at the faculty/department offering an instrument to learn more about the quality of the programs at offer by means of an effective self assessment at program level
Guidelines for external assessmentexplainsthe procedures and processes for an external assessment at program level. The specific target group is the external expert team, but also the faculty/department to be assessed.
Guidelines for Self-assessment at institutional level aims especially at the central management of an institution and offers an instrument to discover more about the quality of the institution
The implementation of a Quality Assurance system aims at all level of an institution, but is especially useful for the Quality Assurance coordinators for the development and installation of an Internal Quality Assurance system
Central management can use the handbook to discuss and implement a quality policy
The Quality-officer can use the handbook to promote quality assurance in the institution and to facilitate the quality process in the university. The handbookcontains basic materialsfor training sessions.
Faculty deans can use the instrument for self assessment at program level and provide staff and students with basic background information
Staff and students can use the handbook for better understanding of the need of quality assurance and also for a better understanding of the instruments.
You are a member of a committee, installed by the Senate, to develop ideas about the implementation of Quality assurance in your institution. You are invited to write a report for the Senate with a strategic plan.
The Senate made clear you must make an analysis of the current situation and see what should be done to get a robust QA-system
Furthermore, the Senate like to organise in 2013 some program evaluations and in 2014 an institutional self evaluation.