e-Warszawa <um.warszawa.pl> <e-warsaw.pl> Dariusz Nowak-Nova City of Warsaw

1. City of Warsaw Promotion Department, 00-901 Warsaw Defilad Sq 1, tel.: +48/22/6567605, fax: +48/22/6566450 isss LORIS V4DIS Local and Regional Information Society 29.03-30.03 2004 Hradec Kralove e-Warszawa <www.um.warszawa.pl> <www.e-warsaw.pl> Dariusz Nowak-Nova City of Warsaw Promotion Deparment

3. City of Warsaw Promotion Department, 00-901 Warsaw Defilad Sq 1, tel.: +48/22/6567605, fax: +48/22/6566450 isss LORIS V4DIS Local and Regional Information Society 29.03-30.03 2004 Hradec Kralove In 2002 organizational structure of Warsaw changed overnight, from an association of several communes, each of which with its own policy in almost every area. New city authorities had to adopt the network of municipal offices and city institutions to the new law. This meant leaner municipal administration and building structurally uniform municipal institutions.

4. City of Warsaw Promotion Department, 00-901 Warsaw Defilad Sq 1, tel.: +48/22/6567605, fax: +48/22/6566450 isss LORIS V4DIS Local and Regional Information Society 29.03-30.03 2004 Hradec Kralove There were also problems related to compatibility of IT systems serving our residents, uneven use of these systems and differences in the technological development, but also seemingly easy issues, such as city’s presence online and use of the Internet. Slowly but surely we are able to resolve these problems one by one. We are also preparing for the implementation of a single, cohesive municipal management system, building an application that would serve as back-office system.

5. City of Warsaw Promotion Department, 00-901 Warsaw Defilad Sq 1, tel.: +48/22/6567605, fax: +48/22/6566450 isss LORIS V4DIS Local and Regional Information Society 29.03-30.03 2004 Hradec Kralove We have already developed an integrated program to implement these plans, including designing an “electronic office”, a web portal open 24 hours a day, seven days a week to provide residents with access to electronic administrative services. We are planning to implement IT and telecommunications services that would facilitate electronic public services and provide self-service type access to local government departments responsible for residential e-services.

6. City of Warsaw Promotion Department, 00-901 Warsaw Defilad Sq 1, tel.: +48/22/6567605, fax: +48/22/6566450 isss LORIS V4DIS Local and Regional Information Society 29.03-30.03 2004 Hradec Kralove This will be associated with the expansion of e-services, for example multiple personal data entry (personalizing services available from front-office level and creating universal user profile). ‘Virtual capital city’ is a modern, interactive tool providing residents of Warsaw with similar quality of services as the private sector.

12. City of Warsaw Promotion Department, 00-901 Warsaw Defilad Sq 1, tel.: +48/22/6567605, fax: +48/22/6566450 isss LORIS V4DIS Local and Regional Information Society 29.03-30.03 2004 Hradec Kralove As part of our Internet projects we are putting a lot of emphasis on how Warsaw is presented in the cyberspace, as well as transparency of public administration. That is why we decided to launch an Internet Public Information Bulletin, fully web-based official journal of Warsaw. We were required to do so because of the law on access to public information and our obligations versus Warsaw residents, who are entitled to know how their local administration is performing, what is the decision-making process, who makes these decisions and why. The bulletin is created simultaneously by all City Hall units and designated city officials are responsible for publishing its content directly in their modules. This diffused structure is then combined into a single Internet website.

13. City of Warsaw Promotion Department, 00-901 Warsaw Defilad Sq 1, tel.: +48/22/6567605, fax: +48/22/6566450 isss LORIS V4DIS Local and Regional Information Society 29.03-30.03 2004 Hradec Kralove Online Book of Public Contracts also helps maintain transparency. We have published a registry of public tender announcements made by the city and its administrative units. All those interested in public contracts have access to up-to-date list of new projects, sorted by different criteria. City websites also include a list of retail outlets with license to sell alcohol. Gradually, more and more information concerning administrative permits and licenses issued by the City Hall will be available on the Internet

14. City of Warsaw Promotion Department, 00-901 Warsaw Defilad Sq 1, tel.: +48/22/6567605, fax: +48/22/6566450 isss LORIS V4DIS Local and Regional Information Society 29.03-30.03 2004 Hradec Kralove In October 2003 we became the second city in Poland to start registering new companies online. This is yet another feature designed for business. Now, all you need is one visit at the office.Business database available on city web pages made it much easier to register new companies. Now, in order to register the company all you need to do is to fill in an online form and wait for the confirmation. Interactive help filed marked with special icons can be used while filling the information. Each registration procedure is described on a separate information sheet, which contains references to existing laws, describes the documents required from applicants, city organization responsible for the process, public fees, as well as appeal deadlines and procedures.

15. City of Warsaw Promotion Department, 00-901 Warsaw Defilad Sq 1, tel.: +48/22/6567605, fax: +48/22/6566450 isss LORIS V4DIS Local and Regional Information Society 29.03-30.03 2004 Hradec Kralove I would only like to mention interactive public transit plan that shows the precise bus schedule, including changes in bus stop locations or the Warsaw Safety Map – visual control system that helps maintain traffic safety in the city. That would be just a few examples of IST applications, but that’s not all. We are preparing for new solutions designed for the residents, including various e-government services. Warsaw isn’t afraid of the future. Our city is open to modern technology And you are welcome to give it a try.