VeNí Service-focused Approach. VeNí Service-focused Approach.
Understanding all the activities performed within an organization from a service-focused perspective, allows key decision-makers to better manage the critical factors that drive customer and shareholder value. Factors such as cost, risk, and quality directly impact the customer experience, and properly managed, can ensure customer satisfaction.
The Service-focused Approach identifies the activities (processes) that support the delivery of critical services and uncovers non-value added activities (waste). By taking a customer-focused and service-focused approach, VeNí ensures the activities performed within an organization ultimately add value.
The VeNí Service-focused Approach delivers a Service Value Health Indicator containing a quantitative assessment of the key factors (cost, risk, and quality) associated with each service revealing the value and overall health of each service. This information can be easily reported, prioritized, and analyzed to better manage service delivery
VeNí Service Value Health Indicator
Size = Inherent Risk
Total Cost Per Service Delivery
FOR ILLUSTRATIVE PURPOSES ONLY