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The planning stage:

27. The planning stage:. Assess the issues. Identify stakeholders. Design a strategy. Set up a program. 28. The deliberation stage:. Set the tone. Establish procedures. Educate each other (whenever it is needed). Define the problem. Specify information needs. Generate options.

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The planning stage:

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  1. 27 The planning stage: • Assess the issues. • Identify stakeholders. • Design a strategy. • Set up a program.

  2. 28 The deliberation stage: • Set the tone. • Establish procedures. • Educate each other (whenever it is needed). • Define the problem. • Specify information needs. • Generate options. • Develop criteria for option evaluation (see Unit 10). • Evaluate options (see Unit 10). • Reach agreements (see Unit 10). • Develop a written plan.

  3. 29 The post-deliberation stage: • Ratify the agreement. • Implement the agreement.

  4. 30 The bottom line for interest-based problem solving: • R-E-S-P-E-C-T. • Listen to and legitimize views/feelings. • Get the facts. • Reframe the issue to reflect interests (not positions). • Generate alternatives to satisfy interests.

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