Shelter positions incident command system roles and responsibilities
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Shelter Positions: Incident Command System, Roles and Responsibilities. Unit 2: Shelter Positions. Scope Statement ICS for the overall incident ICS as it relates to the shelter Roles and responsibilities of the shelter staff and volunteers. ICS. To work effectively as part of a response

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Shelter Positions: Incident Command System, Roles and Responsibilities

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Shelter Positions:Incident Command System,Roles and Responsibilities


Unit 2: Shelter Positions

Scope Statement

  • ICS for the overall incident

  • ICS as it relates to the shelter

  • Roles and responsibilities of the shelter staff and volunteers


ICS

To work effectively as part of a response

  • Must know

  • Understand

  • Adhere to


FEMA Course

http://training.fema.gov/IS/crslist.asp

  • IS-100.bIntroduction to Incident Command System

  • IS-200.bICS for Single Resources and Initial Action Incidents

  • IS-700.aNational Incident Management System (NIMS)

  • IS-800.bNational Response Framework

    --------------------------------------------------------------------------------------

  • IS-10.aAnimals in Disaster: Awareness and Preparedness

  • IS-11.aAnimals in Disaster: Community Planning

  • IS-111.aLivestock in Disaster


Benefits of ICS

  • Organized system

    • Roles

    • Responsibility

    • Span of control

  • Dynamic management system

    • Increase or decrease positions


Benefits of ICS

  • Prioritized response checklist

    • Ensures accountability of position functions

  • Documentation

    • Accountability

    • Cost recovery

  • Common language


ICS Structure


ICS Structure

  • Organizational chart helps facilitate communication

    • Chain of command

    • Promotes effective communication

  • Span of control

    • Number of people, resources and tasks that can be effectively managed

    • 7:1 and 5:1

    • 2:1 - boat rescue operations


Animal Operations Structure


Animal Operations Structure

  • Under the overall operations section

    • Animal search and rescue

    • Set-up and operation of the animal shelter

  • Supervisors communicate with director and each other

    • Animal needs

    • Incoming animals

    • Restock of supplies and equipment


Animal Operations Structure

Animal Branch Director

Oversees all operations with animals being rescued and housed

Work closely with other members of animal ops

Oversees shelter and field supervisors


Shelter Operations Structure


Animal Operations Structure

Shelter Supervisor

  • Overall leader in shelter

  • Reports to Animal Branch Director

  • Works closely with Field Supervisor

  • Responsible for the planning and daily operations

    • Consults with key members of the leadership team

      • Veterinarian


Shelter Leadership

Safety Officer

Shelter scene safety

Safety for all people and animals

Works closely with Shelter Supervisor


Shelter Leadership

Logistics

  • Procures resources

    • Equipment

    • Food & water

    • Volunteers

  • Works with Shelter Supervisor


Shelter Leadership

Team Leads

  • Provide leadership based on span of control

    • Animal Intake

    • Dog Unit

    • Cat Unit

    • Veterinarian

  • Help manage volunteers


Roles and Responsibilities

  • Emergency sheltering is unique

  • Not like the local animal shelter

    • Disaster event

    • Mass numbers of animals arriving at once

    • Various groups of people helping


Roles and Responsibilities

  • Specific roles are assigned by leadership

    • Veterinarian

    • Animal handler

    • Cage cleaner

    • Paperwork

  • Everyone needs to be screened and credentialed


Roles and Responsibilities

Shelter Supervisor

Plans shelter layout

Assigns jobs

Establishes daily procedures

Day-to-day happenings

Point of contact for emergencies, concerns, etc

Reports to animal operations director


Roles and Responsibilities

Veterinarian

Emergency shelter medicine is not like an office practice, or even shelter medicine.


Roles and Responsibilities

Veterinarian

  • Key member of the leadership team

  • Assists with shelter layout

  • Triages

  • Provides immediate care


Roles and Responsibilities

Considerations for Veterinarian

  • Intake routine

    • Vaccinations?

    • Maintains care

      • Sends out for advanced care

  • Vet hospital or emergency care facility

  • Assistance

    • Vet tech

    • Shelter workers


Roles and Responsibilities

Animal Intake Processor

Clear & consistent handwriting

Familiar with paperwork

People skills


Roles and Responsibilities

Animal Intake Paperwork

  • Triplicate

  • Detailed description of the animals

    • Identifiable markings

  • Unique animal identification number


Roles and Responsibilities

Animal ID Number

  • Intake paperwork

  • ID band around the animal’s neck

  • ID band on the owner’s wrist

    • Co-location

    • Providing care at temporary shelter

  • Daily observation sheet


Roles and Responsibilities

Master Log

  • Keep track of every animal

  • Masterlist of all animals

  • Master database

    • Animals location

    • Head count

    • Daily care

    • Medical care

    • Shelter map w/ animal

      locations


Roles and Responsibilities

Work Teams - Dog

Designated by shelter supervisor

Daily care routines posted

Work same area with same animals


Roles and Responsibilities

Work Teams - Dog

  • Teams of two

    • Animal handler

    • Cage cleaner

  • Teams of three or more

    • Multiple Animal handlers

    • Cage cleaner

    • Rotate roles


Roles and Responsibilities

Animal Handler

Place slip lead on dog

Remove dog from cage

Walk to and around exercise area

Clean up the dog’s feces

Ensure dog is returned to the proper cage


Roles and Responsibilities

Animal Handler

Keep dogs separate unless family unit

Watch smaller dogs or puppies in an exercise pen

Maintain control of the dog not leash trained


Roles and Responsibilities

Cage Cleaner

  • Spot clean or remove floor to clean

    • Spic-n-Span (label recommendations for dilution)

    • Quaternary solution, such as Kennel-Sol

    • Bleach (1:32 solution)


Roles and Responsibilities

Cage Cleaner

10 minutes of contact

Rinse it off

Clean bowls

Thoroughly dry floor


Roles and Responsibilities

Work Teams - Cat

Designated by shelter supervisor

Daily care routines posted

Work same area with same animals


Roles and Responsibilities

Work Teams - Cat

  • Teams of two

    • Clean the cage and litter pan

    • Clean bowls and refresh

    • Both watch the cat in the cage


Roles and Responsibilities

Handler/Cleaner

  • Spot cleaning

    • Team keeps the cat from escaping the cage

  • Full Clean

    • Remove cat from cage

    • Place in a clean vari-kennel or cage


Roles and Responsibilities

Cage Cleaner

  • Remove litter clumps and feces

  • Dump out the litter pan and refill

    • As needed

  • Spot clean cage floor

  • Bedding

    • Remove soiled

    • Leave clean to reduce stress


Roles and Responsibilities

Cage Cleaner

  • No Phenols (Lysol, Pine-Sol)

    • Highly toxic

  • Spray-clean the cage floor with a disinfectant

    • Spic-n-Span (label recommendations for dilution)

    • Quaternary solution

    • Wipe off with clean paper towels


Roles and Responsibilities

Cage Cleaner

Completely dry

Give fresh, clean water

Fresh, clean food


Roles and Responsibilities

Volunteers

  • Valuable resource and biggest challenge

  • Both trained and convergent volunteers

    • Skilled and unskilled

  • Volunteers under age 18?


Volunteer Intake

Trained Volunteers:

Part of a national, state or local response team

Screened and paperwork processed in advance

Trained in the Incident Command System (ICS)


Volunteer Intake

Trained Volunteers:

  • Clear identification

    • Uniform shirts

    • Colored vests

    • Colored armbands

    • Name tag or other credentialing ID


Volunteer Intake

Convergent Volunteers:

  • Public wanting to help

  • Decided in advance whether to take

    • Screening process

  • Not recommended in a seizure case or a co-location shelter


Convergent Volunteer

Disadvantages:

  • Untrained/unskilled

  • ICS

  • Mass numbers

  • Security

Advantages:

Live in the community

May have skills needed

Additional resources


Convergent Volunteer

  • Jobs not with the animals or proprietary information

    • Shadowed a trained volunteer and cleared

  • Proper identification

    • Different-colored vest

    • Nametag or other credentialing ID


Daily Check-in/Checkout

Establish a Procedure

  • Daily sign-in and sign out

    • Tracks volunteer hours for reimbursement

  • Credentialing

  • First-time orientation


Volunteer Forms

Volunteer Intake/Liability

Volunteer Agreement

Photo Release


Volunteer Ratios

Factors to Consider:

Number of animals & species

Skills & efficiency

Shelter type & working conditions

Socialization of animals


Volunteer Ratios

15 per 300 minimum if:

Trained workers

Experienced in emergency sheltering

Good animal handling skills

Well socialized animals


Volunteer Ratios

As factors change, needs change

Fearful/aggressive animals = more time so more people

Large number of dogs needing to be walked = more people

Less skilled workers = more people

Don’t be shorthanded

Routines become set = fewer people


Questions?


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