Managing logistics at the speed of sound streamlining processes using voice applications
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Simplifying Service Solutions ™. Managing Logistics at the Speed of Sound – Streamlining Processes Using Voice Applications. Speaker: Frank Szczepanski. VP, Worldwide Sales, SandCherry, Inc. Previously, VP, WW Sales, Ellipsus Systems Regional VP, BEA Systems VP, Syport Systems Engineering

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Managing Logistics at the Speed of Sound – Streamlining Processes Using Voice Applications

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Managing logistics at the speed of sound streamlining processes using voice applications

Simplifying Service Solutions™

Managing Logistics at the Speed of Sound –

Streamlining Processes Using Voice Applications

SandCherry, Inc.


Speaker frank szczepanski

Speaker: Frank Szczepanski

  • VP, Worldwide Sales, SandCherry, Inc.

  • Previously,

    • VP, WW Sales, Ellipsus Systems

    • Regional VP, BEA Systems

    • VP, Syport Systems Engineering

    • VP, Interactive Telephone Co.

    • Global Accounts, Stratus Computer

    • Manufacturing/Engineering, Unisys & Burroughs

SandCherry, Inc.


Logistics a strategic function

Logistics – A Strategic Function

  • Logistics is the alignment of product, workflow and information among internal and external organizations

Logistics

Companies

Tracking

Sales

Manufacturing

Company

Shipping

Scheduling

Customer

Service

Dispatching

Sales

Distribution

Shipping

Supply Chain

Customer

Service

Sales

Customer

Service

Supply Chain

Manufacturing

Manufacturing

Component Suppliers

SandCherry, Inc.


Visibility is key to greater efficiency

Visibility Is Key to Greater Efficiency

Six drivers to transform greater efficiency in supply chain, logistics & distribution processes*

  • Collaboration (Real-time data sharing)

  • Optimization (Streamline processes with new tools)

  • Connectivity (Many-to-many; standard apps/platforms)

  • Execution (Improve T, D, I and O management)

  • Speed (Real-time information; > responsiveness)

  • Visibility (Manage, track & update info in real-time)

Visibility is critical for improving all of them!

*Cap Gemini Ernst & Young 2002 Logistics Report

SandCherry, Inc.


Improving visibility

Improving Visibility

  • Information flow

    • Comprehensive (end-to-end)

    • Real-time accumulation of both structured and non-structured data

    • Multi-modes (multi-access) to data input, data query, data updates

  • Change management

    • Event driven infrastructure

    • Systems must accommodate change

    • Exception notification; real-time decision capability

SandCherry, Inc.


Voice improves visibility

Voice Improves Visibility

  • Increases access to information

    • Phone vs. PC

    • Cellphone vs. wireless data

    • Use to extend, not replace other systems

  • Improves event-driven data flow

    • Real-time update where/when event occurs (dispatch, loading, port entry, inspection, delivery)

SandCherry, Inc.


Voice improves many tasks

Voice Improves Many Tasks

SandCherry, Inc.


Voice and web are similar

Voice and Web Are Similar

  • Deliver 80-90% reduction in call handling costs over live transactions

    • Provide measurable ROI within 6-12 months

  • Provide consistent, effective handling of low value transactions

  • Available 24x7 through pervasive devices

    • 1.3 Billion telephones

    • 270 Million Internet connected PCs

  • More convenient, more efficient

SandCherry, Inc.


Example application

FS

FS

FS

FS

Transport

Transport

Transport

Transport

Example Application

  • Same application can be delivered to PDA or phone…

SandCherry, Inc.


Time savings add up quickly

Time Savings Add Up Quickly

  • Port Example

    • 300,000 containers / year

    • Reduce container handling time by 2 minutes per container

    • 10,000 hours / $350,000 a year saved

    • Savings don’t include ripple effect through other organizations by having data visible

SandCherry, Inc.


Opportunities today

Opportunities Today

  • Automating call center services

    • Quotations

    • Scheduling

    • Claims

    • Payment

    • Change orders

  • Workforce and fleet management

    • Dispatch

    • Track

    • Trace

    • Monitoring

  • Telematics

    • In-vehicle information portals (routing, alerting, maintenance)

    • Integration with other in-vehicle systems (geo-location)

SandCherry, Inc.


Conclusions

Conclusions

  • Logistics is a strategic function

  • Visibility is key to improving efficiency

  • Using voice applications improves visibility

    • Real-time access to information

    • Real-time event-driven data flow

  • Voice offers compelling ROI

    • Reusing web applications

    • Improving a variety of processes and applications

SandCherry, Inc.


What indiana can do

What Indiana can Do

  • Leverage its Strengths

    • Location: Crossroads of America

    • Brain Trust: Outstanding Universities

    • Hands-on Experience

  • Focus on Information Flow not just Goods

    • Solve the Visibility problem

    • Establish IT logistics businesses that are global

    • Become: Crossroads of Information

SandCherry, Inc.


Collaboration challenge

Collaboration Challenge

  • Can we form a Center for Logistics here in Northwest Indiana? Yes

  • Can we create Total, Enterprise-wide Solutions for Logistics? Yes

  • Can we service multiple industries? Yes

SandCherry, Inc.


How do we get started

How do we get Started?

  • Work together to address the issues

  • Form an alliance within Indiana to create a Center for Logistics => Center @ Extended Enterprises

  • Interested partners can belong to a consortium to build end-to-end, high velocity business solutions

  • The Opportunity is 10x existing GSP; 10x more efficiency; 10x current market

SandCherry, Inc.


Simplifying service solutions frank szczepanski vp worldwide sales frank@sandcherry com

Thank You!

Simplifying Service Solutions™

Frank Szczepanski

VP Worldwide Sales

[email protected]

SandCherry, Inc.


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