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National Telecommunications Commission Kingdom of Thailand

National Telecommunications Commission Kingdom of Thailand. USO Case Study For Persons with Disabilities . Present to: Asia-Pacific Regional Forum on Mainstreaming ICT Accessibility for persons with Disabilities August 26,2009 Speaker : Mr. Wares Borvonsin. Agenda.

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National Telecommunications Commission Kingdom of Thailand

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  1. National Telecommunications Commission Kingdom of Thailand USO Case Study For Persons with Disabilities Present to: Asia-Pacific Regional Forum on Mainstreaming ICT Accessibility for persons with Disabilities August 26,2009 Speaker : Mr. Wares Borvonsin

  2. Agenda • USO Legal framework • Telecommunication Services plans for the disabled by NTC • Case Study 1 : Daisy Digital Library Project via Telephone System • Case Study 2 : Telecommunication Relay Service (TRS) Project

  3. 1. USO legal framework Telecommunications Business Act, B.E.2544 (2001) Section 17: The Commission shall have the duty to provide the following telecommunications services: (1) telecommunications services in rural areas, or low rate of return areas, or any area where there is no or insufficient service providers or where there is insufficient supply of service to meet the user demand; (2) telecommunications services for educational institutions, religious institutions, medical institutions and other social assistance agencies; (3) certain nature or types of public telecommunications services for low-income person as prescribed by the Commission; (4) services facilitating the use of public telecommunications service for the disabled, children, senior citizen and under-privileged.

  4. 2. Telecommunication Services plans for the disabled by NTC Type of Telecommunication Services Installed Public Pay Phone for the Disabled in Designated Area Amount 8,157 Booths Accessibility NTC Telecommunication Master Plan Phase 1 (2005-2007) NTC Telecommunication Master Plan Phase 2 (2008-2010) Status Services Available for the public Print Disabled Persons Daisy Digital Library via Telephone System Project Status Development on TRS Model and Policy Deaf / Hearing-Impaired / Speech Impaired Telecommunication Relay Service (TRS) Project

  5. Case Study 1 : Daisy Digital Library Project via Telephone System What is the Daisy Digital Library via Telephone System?

  6. Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue) How does it work? Content A PSTN Content B Content C Mobile BTS Telecom Operator Daisy Server Content D Content E

  7. Timeline Development : Past to present Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue) Information Service Accessibility Development for Print Disabled Persons in Thailand NGOs Thailand Association of the Blind (TAB) NTC & TAB Braille Library Or Voice Recording Library Development The Digital talking Book Reader Via Telephone Launching The Daisy Digital Library Via Telephone project National Library For the Blind Pilot Project on Daisy Digital Library Via Telephone (30 Telephone Lines) BF.1986 1987 2005-2006 2007-2008 2009 – until now

  8. Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue) Experience found on pilot project in 2007-2008

  9. Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue) Critical Issue : Tariff Barrier Daisy Digital Library (Location :BKK) 3 Baht / minute (Based on : without promotion package) 4.5 Baht/Minute 3 Baht/Call 1.5 Baht/Minute 3 Baht/Minute BKK & Greater BKK 0-50 K.M. From BKK 51-100 K.M. From BKK 100 K.M.& Up From BKK 77,222 Persons (Exclude Other Group of Print Disable person) Num. of Blind 4,547 Num. of Blind 5,454 Num. of Blind 4,976 Num. of Blind 62,245

  10. Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue) B. How to Implement the Daisy Digital Library via Telephone System Pilot Project (2007-2008) Project Launching (2009- Until Now) NTC TAB Supported Fund 5.2 MB for 1 year Issues to be concerned Telephone line is always busy Expand the reserving line from 30 to 90 Inconvenience when dial 9 Digit Numbers. Allocated 4 digit numbers “1414” Need more software tools for upgrading services Developing related software Tariff Barrier Appointed the committees for policy recommendation

  11. Current Status of the Project Availability of Services 1414 Comment & Vote Information for the Disabled News Books • TAB & other Association News • Current news • Previous news (Month) • TAB Activities Report • TAB weekly report • TAB Previously report • Seminar & Interview • Current Program • Previous Program • Miscellaneous Program • Computer & Technology • Braille • Law • FAQ • Question • Answer • Daily News • Politic • Economic & Business • Social • Foreign News • Sports • Entertainment • Magazines • Politic • Economic & Business • Social • Foreign News • Sports • Career Development • Travel Art & Culture • Health • Magazine Selected • T.V. & Radio News • Pass Word Requirement • Section A : Recommended Books • Section B : Self Development Info. • - Personnel Development & Leadership skills • - Organization Management • - Law • - etc. • Section C : Short story & Documentary • Section D : Drama • Section E : Philosophy • Section F : Social • Section G : Philology • Section H : Science • etc: • Daisy Service Comment • Voice Comment Recording • Listen to the answer • Vote • (Depending on the Issue)

  12. Current Status of the Project (Continue) Year : 2009

  13. End of Case Study 1

  14. Case Study 2 : Implementation Plan for TRS Project Telecommunication Services plans for the disabled by NTC Type of Telecommunication Services By Physical Print Disabled Persons Deaf / Hearing-Impaired / Speech Impaired Current (2009) Research & Development on TRS Model and Policy Next Step (2010) The Implementation of TRS Pilot Project

  15. Background The number of Deaf & Hearing impaired Registration (Nationwide) Total 101,577 persons Source : National office for Empowerment of persons with disabilities

  16. Development Idea on TRS project implementation Current accessibility channel to the Telecommunication Services (Thailand ‘s Context) SMS MMS Web Cam 3G Difficulty to access the Gov.& Bus. Service Problem Identify Limit of social participation Difficulty to access the Medical Service Difficulty to access the EMS TRS Center is the best solution to eliminate all the communication barrier.

  17. How does the TRS bring disabled back to the social? Social Participation Model Communicate Type or Sign Talk Communications Assistance Or VDO interpreter Access to Gov. Bus. &Med. Model Gov. & Bus. Units Hospital Talk Talk Communicate Communicate Communications Assistance Or VDO interpreter Sign Sign North 23,994 Northeast 37,215 BKK 6,917 Central & East 19,865 South 13,586 Non registration group

  18. Case Study 2 : Implementation Plan for TRS Project (Continue) Project Collaboration National Telecommunications Commission (NTC) National Electronic and Computer Technology Center (NECTEC) Contributed 2.5 MB Contributed 0.58 MB Research & Development on TRS Model and Policy Conduct by Joint Committees Objective of the Research Project Prepare a plan to establish the TRS Center which emphasizing on organization structure, cost, staffs , scope of service and related issues.

  19. Implementation Framework Project Status Conduct Research & Study on policy and regulation in selected countries 90 % Study the management system of domestic call center particular on pricing personnel and investment Done Demand collection & needs analysis in 5 regions On process Analysis NA • Define organization structure & management • Determine of efficient TRS model that fit to the Thai Context • Select technologies & equipments • Design TRS network architecture NA • Output • Prototype of TRS center • TRS Policy Recommendation NA

  20. End of Case Study 2

  21. Way Forward • Developing Public Policy and Regulation • Creating Public Participation • Sharing Information & Experiences with International Forum • More Investing in R&D

  22. End of PresentationSawasdee

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