MBA Program Conflict & Crisis Management

1. MBA Program Conflict & Crisis Management faculty:b. k. dharassistant professorfaculty of business administration, ustce-mail: babludhar@hotmail.comweb: http://dhar.weebly.com

2. Conflict & Crisis Management Chapter 1INTRODUCTION

3. Introduction 1 3 2 4 General skills Expectations Communication Techniques Conflict & Crisis Management

4. 1 Expectations as the root of all conflict and crisis Conflict & Crisis Management

5. Conflict & Crisis Management LET’S WATCH A VIDEO

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8. 2 General skills required for dealing with conflict and complaints Conflict & Crisis Management

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11. 3 Communication styles as barriers to dealing with conflicts and complaints Conflict & Crisis Management

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13. 4 Techniques for dealing with conflict and complaints Conflict & Crisis Management

14. Conflict and Crisis Management LET’S ENJOY A VIDEO

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17. This is the END of the Chapter Thank You