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International Business English

International Business English. Business School Linyuan WANG. Learning Objectives: To raise awareness of clarity in communication. To identify obstacles of effective communication and provide solutions To take and leave phone messages. Please think….

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International Business English

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  1. International Business English Business School Linyuan WANG

  2. Learning Objectives:To raise awareness of clarity in communication To identify obstacles of effective communication and provide solutions To take and leave phone messages

  3. Please think… • How many forms of communication used in business settings you can think of?

  4. Email Telephone Face-to-face talk Memo Proposal Fax Report Note Letter…

  5. Anything in common…? • Communicate effectively ! Write clearly Clarity Speak clearly

  6. Learning Objectives: To raise awareness of clarity in communication To identify obstacles of effective communication and provide solutions To take and leave telephone messages

  7. The Communication Process Model Message Message Message Message Source Encoding Channel Decoding Receiver Feedback • Stephen P. Robbins (1996) Organizational Behavior (7Edition). Pretince Hall, Newjersy. Pp.379.

  8. __________speed • _____accent • __________cross-cultural difference • ____________idiomatic expressions • _______complicated words and sentences • solutions

  9. “That’s a good idea, but…” Means “No” • “Shall we get down to it?” Means “Let’s begin to do something seriously.”

  10. solutions • Keep in right speed • Avoid accent • Understand cross-cultural difference • Reduce use of idiomatic expressions • Simplify complicated words and sentences

  11. Learning Objectives: To raise awareness of clarity in communication To identify obstacles of effective communication and provide solutions To take and leave telephone messages

  12. I’m ringing about… This is Frank from… Can I take a message? Could I ask who’s calling? Could you spell that, please? So, that’s F-R-A-N-K…

  13. Conclusion To make your communication effectively !! • Raising awareness • Keeping it simple & clear

  14. Thank you for your listening!

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