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Data Synergy VOICE

Data Synergy VOICE. Load/Performance Testing of Voice-Enabled Platforms. Target Market. New & existing Contact Centres Contact Centre systems integrators Call Centres starting from 50 seats. Market Size – Australia. Current market size is 230K+ seats Avg. annual growth 5% (past 5 years)

joshua-hebert
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Data Synergy VOICE

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  1. Data Synergy VOICE Load/Performance Testing of Voice-Enabled Platforms

  2. Target Market New & existing Contact Centres Contact Centre systems integrators Call Centres starting from 50 seats

  3. Market Size – Australia Current market size is 230K+ seats Avg. annual growth 5% (past 5 years) Avg. Contact Centre lifetime is 3 years ~31K seats to be tested annually [source: callcentres.net]

  4. Competition – Australia Single vendor covers 80% of the market HP Licences • If already purchased (high market penetration already), incentive to buy more • If not, HP would be a better offering HP becomes one-stop shopfor Contact Centres

  5. Data Synergy Benefits Avg. call centre cost per seat – $3K Q&A cost is high due to high penalty rates Current performance / load test market price – $300 per seat/day (VUD model) Annual market value - $9.3M (31K VUD’s per annum)

  6. Data Synergy Pricing Model

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