Chorus thales reference system february 2006
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Chorus - Thales Reference System February, 2006. Why. Obsolescence of existing Group and Units Reference Systems : Group transverse improvement initiatives: IS Convergence, Customer Commitment, Bid process improvement… Group’s changing organisational structure

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Chorus thales reference system february 2006

Chorus - Thales Reference SystemFebruary, 2006


Chorus thales reference system february 2006

Why

  • Obsolescence of existing Group and Units Reference Systems :

    • Group transverse improvement initiatives: IS Convergence, Customer Commitment, Bid process improvement…

  • Group’s changing organisational structure

    • Need to support the set up of Divisional Management

    • Need to foster convergence in newly created entities and across Divisions

Decision of the Group Operations committee to set up a common Group Reference System : CHORUS


Expected benefits

Expected benefits

  • Give a way of doing business that is consistent and that everybody understands

    • Improve common efficiency

      • A common way of working across Thales

      • Facilitated operations between Divisions and Countries

      • Consistency towards customers and partners

    • Reduce risks & non quality costs

      • Facilitate the understanding of rules, methods and best practices

      • Provide the user with simplified processes for ‘simple activities or programmes’

      • Discard obsolete content and suppress redundancies

Speed, agility, operational performance


Transition to a common reference system chorus

Transition to a common reference system : Chorus

From 2000

…to 2005

Core Reference System

adapted / completed by Divisions

A Group baseline

Vision

Values

Rules

and

Entity baselines supposedly

compliant with Group baseline

… a common tool accessed via Intranet

More than 100 baselines


A common process organisation

A common process organisation


Chorus key features

A user-friendly access to the new common Reference System : Group Organisation, Rules, Practices & knowledge …

Common elements adapted and completed by Divisions/entities with their local context

Pragmatic approach emphasising critical points of the processes

Tailored processes according to size & stakes/risks levels

Chorus - Key features


Architecture of chorus

Architecture of Chorus

Reuse of Group Content

Level 0

General elements

  • Vision / Values / Group organisation

  • Process map

  • For each process:

  • Purpose / Key Success Factors / Performance criteria & indicators

  • Process overview

  • Respective roles / Key Roles

  • Directives

  • Tailoring

  • Country Specificities

  • Summary description of activities and reviews

Level 1

Key elements for each process

Adapt / Expand Group Content

  • Methodologies

  • Guides

  • Models

  • Forms

  • Tools

  • Examples

  • Methodologies

  • Guides

  • Models

  • Forms

  • Tools

  • Examples

  • Methodologies

  • Guides

  • Models

  • Forms

  • Tools

  • Examples

Level 2 & below

Activities and reviews

  • For each process:

  • Detailed description of activities / sub-activities and reviews

  • Reference practices & tools

  • Access to knowledge bases


Aris to support chorus management

ARIS to support Chorus Management

Why a tool ?

Why ARIS ?

Key Features

  • Guarantee consistency, currency and maintainability of Reference System

  • Allow modular architecture to fit group organization

  • Give ability to model processes when needed

  • Best fit with requirements

  • Market leader for business process engineering software

  • Positive feed back from previous users within and outside the Group

  • Ease of use for process modelling

  • Ability to manage various instances with a common core

  • Object based approach facilitating modelling, updates and maintenance

  • Ability to automatically generate Intranetsite

  • Part of a “business suite”, ability to link with other applications


A drastic simplification volume divided by 4

A drastic simplification: volume divided by 4

Today

Tomorrow

  • More than 100 different Baselines~ 200 000 pages

  • Of which about 50% (100 000) similar pages

  • In different process architecture

  • Various tools

  • Significant share of obsolete documents

  • 1 Reference System ~ 1 000 pages40 instantiations ~ 50 000 pages

  • No duplication (use of unique database)

  • Single process architecture

  • Unique tool

  • Enhanced maintainability

Benefits

  • Reduction of ‘administrative’ work for quality teams allowing them to better focus on customer improvement

  • Reduction of acquisition & understanding of practices in a context of higher mobility and organizational changes

  • Reduction of certification costs

  • Synergies with Internal Control

Common core Business Case shows

9 months ROI


Chorus implementation master planning

Chorus – Implementation Master planning

2005

2006

S1

S2

S1

S2

1st Chorus Group Release

1st Chorus Divisional Releases

1st Chorus Entity Releases

Deployment complete

Initial Content Release

30/06

15/11

27/02

30/04

31/12

Definition of Group Processes – Batch 1

Definition of Group Processes – Batch 2

Definition of Group Processes – Additional deliveries

Solution Definition

Implementation & Pilot

Full features release

Operational Coaching

(1 coach/Div)

ARIS Training

(100 p trained)

Thales University Training

Deployemnt in Divisions / Entities

Deployment: 20% done


Support provided by group to secure deployment

Support provided by Group to secure deployment

Operational coaching

Training

Communication& Tools

  • Experienced & trained resources

  • Dedicated resources aimed at actively contributing to delivery of Reference Systems of Division / Entities

  • Operational assignments : direct integration in local deployment teams

  • ARIS training

    • Provided by IDS

    • Web designer & Toolset

    • Around 100 staff trained

  • Processes: Thales University

    • Toolbox for Key Processes

    • Specific training courses

    • E-learning

    • Upgrade of existing courses

  • Deployment Seminars

  • Reference documents

    • Communication supports

    • Training material

    • Guiding Principles…

  • Tools :

    • Gap Analysis template

    • Progress Monitoring dashboard

    • Good examples…


Deployment major learning

Deployment major learning

  • Opportunities confirmed by divisions

    • Give consistency to newly created Divisions and Entities and enlarge Process Convergence between entities (sites, BL’s…)

    • Clean and update reference documents

    • Value added by new set of processes that didn’t exist (“Manage Customer Account”, “Capture and develop Opportunities”,…)

    • Reinforcement of role of process owners, tool to facilitate fulfilment of their missions

DEMO


Chorus thales reference system february 2006

  • Back-up


Division xx deployment dashboard

Division XX deployment dashboard


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