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Teleservices to fulfill older adults needs?. Ing. Martijn Janssen BSc MSc student Building Services May 31, 2006. 1/9. Is this fulfilling?. Source: Students’ evaluation 2004, Course 7Y750. 2/9. Teleservices to fulfill older adults needs?. Introduction & Research question.

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Teleservices to fulfill older adults needs?

Ing. Martijn Janssen BSc

MSc student Building Services

May 31, 2006

1/9


Is this fulfilling?

Source: Students’ evaluation 2004,

Course 7Y750

2/9


Teleservices to fulfill older adults needs?

Introduction & Research question

Methodology

Results

Conclusion

  • Introduction

  • Aging in The Netherlands

  • Demographical changes

  • Shortage of manpower in nursing

  • Teleservices

  • Deficiency needs

  • Research Question

  • Do teleservices fulfill older adult’s deficiency needs ?

3/9


Teleservices to fulfill older adults needs?

Introduction & Research question

Methodology

Results

Conclusion

IWZ-database

(i)15 random projects

Inventory of technology by survey: (project level)

(i) fire detection, (ii) burglar detection, (iii) personal alarm, (iv) videophone,

(v) video-intercom

Data collection by survey: (individual level)

(i) the individual and its social environment, (ii) the dwelling, (iii) presence, use, suitability, acceptance and comfort of ICT (iv) information and guidance,

(v) changes in behaviour

Data analysis:

- bi-variate statistics (frequency diagrams, correlation matrices)

- multi-variant analysis (principal component analysis)

4/9


Teleservices to fulfill older adults needs?

Introduction & Research question

Methodology

Results

Conclusion

Projects funded per province (www.iwz.nl)

and

real number of people over an age of 65 (www.cbs.nl)

83.813

95.646

77.956

353.775

31.829

156.370

147.339

279.587

481.575

335.464

64.061

181.255

5/9


Teleservices and Satisfaction

Introduction & Research question

Methodology

Results

Conclusion

6/9


Technology impacts & Maslow (1943)

Introduction & Research question

Methodology

Discussion

Conclusion

Source: Gerontechnology 2006;5(2):65-67

7/9


Teleservices to fulfill older adults needs?

Introduction & Research question

Methodology

Results

Conclusion

  • - Installed technology was meant at the safety level

  • - Users did not perceive a safety deficiency, but a social one

  • Social services should have been offered

  • Demand-driven (collaborative) design with the users could have prevented the wrong technology choice made

8/9


Teleservices to fulfill older adults needs?

Introduction & Research question

Methodology

Results

Discussion

?

9/9


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