Session 19. A Day in the Life of the COD School Relations Center Barbara Davis Thomas Wrinn. Objectives. Customer Service staffing and assistance Tools used to assist schools/borrowers Top call reasons Troubleshooting edit code rejects. Customer Service Staffing and Assistance.
A Day in the Life of the COD School Relations Center
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039 Incorrect Award Amount
Annual Award Limits
056 Sequence Number Not In Sequential Order
058 Duplicate Disbursement Information On File
067Incorrect Disbursement Amount (sum of the disbursements exceeds award amount)
074 Incorrect Adjustment to Disbursement Release Indicator