The 13 th Sloan – C International Conference on Online Learning 2007 – Orlando, Florida. November 9 2007 An Organizational Strategy for Delivering Student Support Services to a Global Student Population Albert Galloway, M.A., Rosalie Maiorella, M.S., Karl Soehnlein, Ph.D.
November 9 2007
An Organizational Strategy for Delivering Student Support Services to a Global Student Population
Albert Galloway, M.A., Rosalie Maiorella, M.S., Karl Soehnlein, Ph.D.
Convener: Susan Spencer, Ph.D.
Seton Hall University
The need for full-time dedicated program administrators assigned to
The need for university central-services cooperation and collaboration
The need for a faculty who understand the importance of student
support and interaction
A program design that enhances the development of an intimate
learning community (i.e., cohort model)
Acknowledge that student satisfaction for remote adult learners will not come
about without ongoing personal support
Recognize that dedicated program administrators are the pivot points ... and
act as the points of contact for student services and academic issues
Realize the functional relationship between quality learning and quality student
services -- beginning with adequate faculty and administrative support
Understand the importance of face-to-face student contact (e.g., residencies)
Ensure the integrity of off-site student management and supervision
Have in place remote library resources that are easily accessible
Assure that the technology services are transparent and students have
adequate “help-desk” assistance