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Managers’ Monthly Meeting F-711 Phoenix, AZ January 2013. ISO 9001: 2008. Monthly Meeting. Review Previous Meeting Minutes / Actions Internal and External Audits Customer Feedback Supplier Performance Issues Measurable Objectives Key Performance Indicators Incident Reports
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Managers’ Monthly Meeting F-711 Phoenix, AZ January 2013 ISO 9001: 2008
Monthly Meeting Review Previous Meeting Minutes / Actions Internal and External Audits Customer Feedback Supplier Performance Issues Measurable Objectives Key Performance Indicators Incident Reports Preventive & Corrective Actions Training / Resource Requirements Changes to Quality Management System Recommendations for Improvements Next Meeting
Review Previous Meeting Minutes / Actions(OPEN) Corrective Action Reports
Housekeeping Items • Bathrooms (especially customers restroom) needs more attention… • Fabrication area safety requirements needs better supervision – specifically wearing of eye protection.
Please Reinforce Usage and Supervise Continuous Implementation.. • Hand, Arm & Body Protection • Safety Gloves/Neoprene Apron • Eye and Face Protection • Protective Glasses/Full Face Shield • Foot Protection • Steel Toed Boots • Fall Protection • Full Body Harness & Arresting Lanyard
No Internal or External Audits conducted in January 2013 Internal and External Audits
Customer Feedback • Zoomerang • HQ national survey through ferguson.com • Distributed locally by Outside Sales (Mark S.) & Driver (R. Silva)
Customer FeedbackJanuary 2013 • We have received customer feedback in the form of 0 surveys for the month of January 2013.
SUPPLIER PERFORMANCEJanuary 2013 • Receiving Errors • Late Deliveries • Wrong Material • Damaged Material It Is All About Monitoring Our Suppliers Performance… Vendor:Potter Electric Signal Co PO#: J711-1256 Problem: Vendor shipped wrong item – 10” bell instead of 8” bell. Correction: Debit memo (DMJ711-22) was issued and RMA was issued by Potter Electric Signal.
Our current measurable Objectives includes the following… BPR(Branch Process Review) 6-Pak Fabrication Efficiency(Thread & Weld) Credit Memos Incident Reporting Measurable Objectives
The goal of the Branch Process Review (BPR) is to identify areas of strength and areas in need of improvement at the branch. This helps ensure we provide the BEST CUSTOMER SERVICE! The BPR indicators and scoring support FEI’s corporate initiatives and goals, such as improved customer loyalty and satisfaction. The BPR compares actual main branch and branch performance against goals set for 53 indicators. These goals and measurements are reviewed and adjusted each year. Each indicator lists the basic facts: why and how it is measured, whether it is scored locally or nationally, goals, and how many points are earned depending on the achieved threshold. Included are recommendations on problem solving and improving performance. Measurable ObjectivesBPR (BRANCH PROCESS REVIEW)
BPR Status as of January 2013 98.1 (137.3 out of 140.0) Measurable Objectives BPR (BRANCH PROCESS REVIEW) Target Goal = 97.0% National
The 6 PAK report represents the ‘extreme of the extreme’ from an excess inventory point of view... This report focuses on the following materials: Specials (SP) – SP/SP- products (less committed quantity) uncommitted inventory Temps (T) – (on hand minus any committed quantity)uncommitted inventory D Ranked – (on hand minus any committed quantity) uncommitted inventory Surplus (S) – the excess quantity is determined by quantity above 8 months demand. No Value ( NQ) – the excess quantity is determined by quantity above 12 months demand Measurable Objectives 6-Pak
6-Pak Status as of December 2012 8.4% $43,637 ($520,931) Measurable Objectives6-Pak Target Goal = 4.5% of Total Inventory $
Measurable ObjectivesFabrication Efficiency (Thread, Weld & Hanger) Equates to 5.25 weeks of Non-Production for 1 associate. Welding Efficiency Target Goal is 80.0% Thread Efficiency Target Goal is 105.0%
Measurable ObjectivesCredit Memos 26 Credit Memos Issued during Jan-13
Measurable ObjectivesCredit Memos (YTD “Our Fault”) 31 “Our Fault” Credit Memos FYTD
Measurable ObjectivesCredit Memos (Our Fault) “Our Fault” Credit Memos for January 2013
Total Amount = $ (176,938.01) Total GP = $ (27,077.05) Total # of Credit Memos = 178 Total Amount of OUR FAULT Credit Memos = $ (81,172.02) Total GP of OUR FAULT Credit Memos = $ (9,860.29) Total# of Our Fault Credit Memos = 31 Average = 5 “Our Fault” Credits/Mo. 2011-12 Average = 6.6 Our Fault Credits/Mo. Measurable ObjectivesCredit Memos Credits Issued FYTD 2013
A word about “KPI’s” Data we look at daily/monthly that help us run the business… Financial Statements… BPR… Daily Sales Report… Etc…
KEY PERFORMANCE INDICATORSSafety • No Accident or Injuries to report for Jan-13 • No Vehicular Accidents or Injuries to report in Jan-13
KEY PERFORMANCE INDICATORSBranch Sales • Results shown are preliminary (Jan-13 Pre-Audit Results) • Does not factor for Admin fee (1798) $20,000.00 • Factoring in we would have a 6.3% Trading Profit ($37,000.45)
KEY PERFORMANCE INDICATORSCounter & Direct Sales • U/A = Unavailable • Pending Post-Audit Results
KEY PERFORMANCE INDICATORSOperating Expenses & Labor Statistics • Results shown are preliminary (Jan-13 Pre-Audit Results)
FIRE & FAB COUNTERS – Jan 2013 Ranked by Top Performing Counters by Size
KEY PERFORMANCE INDICATORSFabrication *Fabrication Sales equated to 16.5% of Total sales for January 2013
Freight Billed vs. Freight Paid2012-13 FYTD Will not be available until after jan-13 audit is completed.
KEY PERFORMANCE INDICATORSActual vs. Budgeted Sales (FYTD) +16.0% Actual Sales vs. Budgeted Sales For January 2013 ** Preliminary – Pending Post Audit Results
KEY PERFORMANCE INDICATORSGross Profit % FY2013 vs. FY2012 ** Preliminary - Pending Post Audit Results
KEY PERFORMANCE INDICATORSOvertime Statistics – January 2013
KEY PERFORMANCE INDICATORSInventory Control – January 2013 • Of the 10 products counted 6 products indicated an OHB variance from Trilogie. • Variance resulted in a inventory loss of -$144.94
KEY PERFORMANCE INDICATORSPhysical Inventory Results (Jan-13) ** Top-20 products ranked by $ Variance (+ or -)
Incident Reporting Issue There appears to be issues with using the correct error codes… Please use the correct incident code corresponding to the type of incident you are reporting…
Incident Reports 2 customer incident reports filed for the month of January 2013 ** The C-16 error code shown above was entered as a S-05 (Supplier - Freight Charged In Error)
Incident Reports 0 INTERNAL incident reports filed for the month of January 2013
Incident Reports 1 supplier incident reports filed for the month of January 2013 ** The incident error code shown above was entered as a C-03 (Customer – Incorrect Material Shipped)
Preventative Actions (PARs) • Any Suggestions?
Training & Resource Requirements • Descartes – Fleetwise Program(Fleet Shipping & Delivery) • Go-Live date March 4th 2013 • Training to commence in February; please enroll all applicable Phoenix associates in ELM training provided including Live-Meetings (instructor-led). • Please provide progress status update.
Opportunities for Improvement • None Pending consideration or implementation.