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ICT Maturity Assessment & Asset Register update

ICT Maturity Assessment & Asset Register update . Robert Barker Program Manager 8 th Nov 12. Agenda. Program Objectives Hi Level Observations Maturity Assessments Asset Register Program Observations Program Opportunities Next Steps Supporting Charts: Responders List

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ICT Maturity Assessment & Asset Register update

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  1. ICT Maturity Assessment&Asset Register update Robert Barker Program Manager 8th Nov 12

  2. Agenda Program Objectives Hi Level Observations • Maturity Assessments • Asset Register Program Observations Program Opportunities Next Steps Supporting Charts: • Responders List • Assessment & Asset Analysis Charts

  3. Objectives ICT Maturity Assessment – Annual Review • Monitor change • Identify programs where common areas of opportunity exist • Provide Councils a tool kit to enable Continuous Improvement programs Asset Register • Enable LGICT to update Council status • Identify opportunities for Collaboration or Shared Services

  4. Hi Level Observations Maturity Assessments • Differing mix of responders to 2011 • Outcomes – essentially identical • One noticeable change impact – +ve Desire to be sustainable • Collaboration ? Except for Mobile Apps, little interest Asset Register • Responders x 27 • Significant variety of applications • Few instances of a ‘common most used’ application • Virtualisation programs well underway • ICT Responsibilities - majority not own Records Management • Smart Phones distribution - LOW

  5. Infrastructure Management

  6. Sustainability

  7. Collaboration – New Question

  8. Observations Summary • Business & ICT Alignment – understanding of and engagement with the business generally below targeted expectations • Efficient Service Delivery – an encouraging move towards implementing eServices and emerging technologies • Resource Utilisation – the people factor, retention, depending on too few, little time for procedural and policy documentation. • Integrated Government Interfaces – implemented sufficient to comply • Infrastructure Management – standardisation, performance and demand management all needing attention • Communication & Awareness – ICT requires greater business engagement • Strategic Relationships – H/W & S/W Lifecycle management acceptable, however, greater leveraging of vendor relationships required • Sustainability – performance short of an increasingly desired state • Applications – ‘best of breed’ model now biting with integration costs

  9. Program Development Opportunities • Develop a strategy with MAV to have ICT included the LG’s formal Council Business Planning process. • Enable councils to leverage the value of emerging technologies without having to independently research & trial. • Encourage a standardised Service Delivery and Performance Management model to minimise re-training and increase IT Depts visibility and value. • Centrally leverage State and Federal government application initiatives on behalf of LG ICT Depts. • Develop Vendor Management tools to ensure maximum tactical and strategic value is derived from the Suppliers. • Last Year – Successful program to improve results in Sustainability

  10. Asset RegisterSample Charts

  11. Count of Valuations 12 10 8 6 4 2 Total 0 Valuations Count of Asset Mngt 5 4 3 2 1 Total 0 Asset Mngt

  12. Count of HACC 8 7 6 5 4 3 2 1 Total 0 HACC Count of M & C Health 20 15 10 Total 5 0 City Manager MaCHS Other M & C Health

  13. ICT Responsibilities

  14. Mobile Phones Low - Distribution of Smartphones Greatest percentage of phones are still “dumb”…

  15. Collaboration & Sharing Observations • Diversification of applications limits immediate opportunity • Consider starting at Infrastructure Level • VM Ware a constant • Back office applications, emails reasonably common • Opportunity to share skill sets and resources • Applications • Where multiple applications – Consider Panel Arrangements to reduce? • Where majority single application – Consider sharing with other Councils? • Be Cautious • More analysis including remainder of Councils input • Give Cloud market time to mature

  16. Next Steps Maturity Assessment - From the opportunities outlined determine specific programs and activities Asset Register • SURVEY MONKEY to obtain more Council data for analysis • Identify opportunities for Collaboration & Sharing • Establish a Secure Online Portal for ongoing updating at Council’s convenience

  17. Responders

  18. Maturity AssessmentRemainder ofProgram Observations

  19. Program Observations Business Alignment

  20. Effective Service Delivery

  21. Resource Utilisation

  22. Strategic Relationships

  23. Government Interfaces

  24. Communication

  25. Asset RegisterRemainder ofAnalysis

  26. Asset Register Analysis

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