1 / 13

FILIPINO REPORT CARD ON PRO-POOR SERVICES

FILIPINO REPORT CARD ON PRO-POOR SERVICES.

jonas-sanford
Download Presentation

FILIPINO REPORT CARD ON PRO-POOR SERVICES

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. FILIPINO REPORT CARD ON PRO-POOR SERVICES

  2. “I believe in listening to and learning from those I serve. I will ensure that my organization creates and respects genuine mechanisms for regular feedback from our citizen-customers, and subsequently uses this feedback to render better services to them.”President Gloria-Macapagal Arroyo

  3. Information Generated by the Report Card • Awareness of service • Availability of service • Use/Non-use of service • Satisfaction with service • Comparisons of service • Costs of service (actual and hidden) • Recommendations for improvement

  4. Overall Ranking of Public Services

  5. COMPARISONS IN THE REPORT CARD • SPACE (Regions, Location) • TIME • GROUPS (Expenditure, Gender) • TYPES OF SERVICE • SERVICE PROVIDER VS. USER

  6. Steps in the Report Card Survey • Issues for survey identified through focus group discussion • Collected by nationally representative survey • Survey by independent agency (the SWS) • Preliminary analysis subjected to service provider feedback • Comprehensive analysis undertaken bys ector specialists • Survey data complimented by field observation, secondary information and stakeholder feedback • Data and findings in the public domain

  7. Dissemination Campaign • Consultations with public service providers • Consultations with Congress • Public Advocacy

  8. Results • 100 poorest families program - Lingap para sa Mahihirap

  9. Households Covered Under the 100 Poorest FamiliesProgram

  10. Three Models for Institutionalization • Report Card by civil society • India • Report Card by service provider • Canada, United Kingdom • Report Card by oversight agency • United States

  11. Department of Budget and Management • Outputs • Processes • Client Feedback

  12. Improving the Report Card • Focusing on selected performance indicators • Revising the questionnaire • Improving cost-effectiveness • Localizing the Report Card

  13. PARTICIPATORY PUBLIC EXPENDITURE MANAGEMENT • Budget Formulation • Municipal Budgets, Brazil • Alternative Federal Budget, Canada Performance Monitoring  Filipino Report Card Budget Analysis  DISHA, India  IDASA, S. Africa Civic Engagement Budget Tracking  Uganda  G-Watch, Phi

More Related