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One day workshop Central London Thurs 14th November 2013

Improving quality and performance in the public and third sectors using the Public Sector Scorecard. WHAT YOU WILL GAIN FROM THE WORKSHOP Greater understanding of delivering user-focussed services and measuring performance in the public and third sectors

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One day workshop Central London Thurs 14th November 2013

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  1. Improving quality and performance in the public and third sectors using the Public Sector Scorecard • WHAT YOU WILL GAIN FROM THE WORKSHOP • Greater understanding of delivering user-focussed services and measuring performance in the public and third sectors • Understand the role and purpose of the balanced scorecard and the public sector scorecard in delivering better outcomes for service users and other stakeholders • Learn about strategy mapping, service improvement, and measuring and evaluating performance for your organisation. One day workshop Central London Thurs 14th November 2013 The Public Sector Scorecard The workshop will be led by Max Moullin, Director of the Public Sector Scorecard Research Centre and visiting fellow at Sheffield Business School. p.t.o.

  2. Improving quality and performance in the public and third sectors using the Public Sector Scorecard One day workshop The Boardroom, Society of Engineers, Westminster, London: Thurs 14th November 2013 TOPICS COVERED This interactive workshop is ideal both for understanding how the Public Sector Scorecard works and for getting insights into performance management in the public and third sectors based on a culture of innovation improvement and learning, rather than a top-down blame culture. Delegates will be encouraged to consider the issues from the viewpoint of their own organisation. It will cover the following topics: Quality and performance measurement in the public and third sectors Eleven essentials of performance measurement Developing a culture of innovation, improvement and learning The balanced scorecard and strategy mapping The Public Sector Scorecard - an integrated quality management and performance measurement framework for the public and third sectors WORKSHOP FACILITATOR: MAX MOULLIN Max Moullin is director of the Public Sector Scorecard Research Centre and a visiting fellow at Sheffield Business School. He is a Fellow of the Chartered Quality Institute and a Fellow of the Operational Research Society. He is a member of the Healthcare Advisory Forum steering committee and the Public Sector Performance Management Forum. Max is an experienced workshop facilitator, who has run similar workshops for the Dept of Work and Pensions, the Association for Public Service Excellence, the National School of Government and the Operational Research Society. He is author of the book Delivering Excellence in Health and Social Care. Cost: £195 including lunch and all materials. Special rate for multiple bookings from the same organisation: £175. To book or for further details contact:Jane Steele, Public Sector Scorecard Research Centre, at jane@publicsectorscorecard.co.uk or 40 Haugh Lane, Sheffield S11 9SB. Tel. 0114 236 4459. www.publicsectorscorecard.co.uk

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