customer dialog
Download
Skip this Video
Download Presentation
Customer Dialog

Loading in 2 Seconds...

play fullscreen
1 / 18

Customer Dialog - PowerPoint PPT Presentation


  • 76 Views
  • Uploaded on

Customer Dialog. Andrew Williams. Types of Customers. Argumentative Leave-me-alone Insulting Domineering/Superior Slow/Methodical Suspicious Dishonest Complaining Irritable/Moody Impatient. Argumentative Customers. Ask simple, polite questions with options. Keep most

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Customer Dialog' - jon


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
customer dialog

Customer Dialog

Andrew Williams

types of customers
Types of Customers
  • Argumentative
  • Leave-me-alone
  • Insulting
  • Domineering/Superior
  • Slow/Methodical
  • Suspicious
  • Dishonest
  • Complaining
  • Irritable/Moody
  • Impatient
argumentative customers
Argumentative Customers
  • Ask simple, polite questions with options. Keep most

situations under smooth control.

leave me alone
Leave-me-alone
  • Be Patient, give them space
insulting
Insulting
  • Be neutral, especially with your body language
domineering superior
Domineering/Superior
  • Let them have their say, compliment them
slow methodical
Slow/Methodical
  • Be sure not to overwhelm , give them space and simple choices
suspicious
Suspicious
  • Explain and demonstrate good service
dishonest
Dishonest
  • Don’t jump to quick conclusions or accusations
complaining
Complaining
  • Respect their thoughts, listen actively
irritable moody
Irritable/Moody
  • Be Positive
impatient
Impatient
  • Agree first on common points
the type of customer
The Type of Customer
  • The type of customer in my situation is an argumentative customer. The customer argues that the worker got his order wrong at the drive through.
pink worker taking my order purple me
Pink: Worker taking my orderPurple: ME

-“Hello, welcome to Arbys. May I take your order.”

-“I will have 3 chocolate shakes,2 classic roast beefs, and 2 medium fries.”

-“Okay, that will be $14.68. Please pull up to the first window.”

orange lady that you pay
Orange: Lady that You pay

-*I pull up to the first window and take out my walet.*

-“$14.68.”

-*I hand her the money and pull to the next window.*

black person that gives you food
Black: Person that gives you food.

-“So that’s 2 classic roast beefs, 2 chocolate shakes, and 1 medium fries.

-“Wait, I ordered two medium fries.”

-“I’m sorry. Can I see the receipt?”

-*He checks the receipt and finds that I did indeed order two medium fries.*

our guideline
Our Guideline
  • From “Making Mad Glad” I have learned that when there is an argumentative customer you need to ask simple, polite questions to help keep the situation under control.

C-alm

O-bserve

N-eeds

T-hink

R-eassuring

O-pportunity

L-isten

ad