Customer Dialog. Andrew Williams. Types of Customers. Argumentative Leave-me-alone Insulting Domineering/Superior Slow/Methodical Suspicious Dishonest Complaining Irritable/Moody Impatient. Argumentative Customers. Ask simple, polite questions with options. Keep most
situations under smooth control.
-“Hello, welcome to Arbys. May I take your order.”
-“I will have 3 chocolate shakes,2 classic roast beefs, and 2 medium fries.”
-“Okay, that will be $14.68. Please pull up to the first window.”
-*I pull up to the first window and take out my walet.*
-*I hand her the money and pull to the next window.*
-“So that’s 2 classic roast beefs, 2 chocolate shakes, and 1 medium fries.
-“Wait, I ordered two medium fries.”
-“I’m sorry. Can I see the receipt?”
-*He checks the receipt and finds that I did indeed order two medium fries.*
-“I apologize for that. We’ll get you another one right away.”