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UVic Libraries 2008 LibQUAL+ Survey

UVic Libraries 2008 LibQUAL+ Survey. Prepared for the UVic Senate Committee on Libraries. UVic’s LibQUAL+ history. UVic has implemented LibQUAL+ in 2003, 2006, 2007 and 2008. Our next run will be 2010. Results from past LibQUAL+ surveys have influenced changes such as:

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UVic Libraries 2008 LibQUAL+ Survey

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  1. UVic Libraries 2008 LibQUAL+ Survey Prepared for the UVic Senate Committee on Libraries

  2. UVic’s LibQUAL+ history • UVic has implemented LibQUAL+ in 2003, 2006, 2007 and 2008. Our next run will be 2010. • Results from past LibQUAL+ surveys have influenced changes such as: • Addition of the BiblioCafé, and study space in the new Mearns Centre for Learning, • Earlier opening hours and later closing hours, • Separation of distinct study areas by noise level, • More laptops for loan (new service at Music & Media) • Expansion of Learning Commons workstations

  3. LibQUAL+ 2008Samples, responses and rates

  4. Response comparisons to past years Why were response rates lower in 2008? LibQUAL was administered in the fall semester, not in spring, as was done in the past. Conclusion? Run LibQUAL+ in the spring for best response rates.

  5. How responses are measured… EXAMPLE 1 3 numbers are calculated: • The desired mean • The perceived mean • The minimum mean 8 7 5

  6. How responses are measured… EXAMPLE 2 3 numbers are calculated: • The desired mean • The perceived mean • The minimum mean 7 5 4

  7. Core Questions Summary

  8. Comparison of Core Questions Summaries 2007 2008

  9. Undergraduate Core Questions

  10. Core Questions Comparison:Undergraduate 2007 2008

  11. Graduate Core Questions

  12. Core Questions Comparison:Graduate 2007 2008

  13. Faculty Core Questions

  14. Core Questions Comparison:Faculty 2007 2008

  15. Top 10 Overall Topics • Libraries website • Service • Building • Study space • Print collection • Computers • Hours • Electronic collection • Noise • Printers/copiers

  16. Most evocative topics • Libraries website • Noise and related study space • Study space / group study space unrelated to noise • Service

  17. Libraries website • Written comments showed concern about the new website in terms of: • Basic navigation • Search defaults • Selecting databases • Locating items • Accessing journal articles • Data show that the libraries website is falling below users’ minimum level of service

  18. Service • Written comments mixed: 65% positive and 35% negative. • Data show that respondents’ minimum expectations are exceeded, but desired service levels are not fully met. • Undergraduates very slightly more satisfied than graduate students. • Faculty’s desired level of service exceeded for two questions (AS-3 and AS-8).

  19. Building/Study space/Noise/Hours • The Mearns addition = ! • Library as place successes: • Grad students: LP-5 • Faculty: All Library as Place questions: LP1-5! • Students want more quiet individual study space. • Students also want more group study rooms, later fall term closing hours and earlier weekend opening hours.

  20. Electronic and print collections • Variable user satisfaction with collections (written comments): • Electronic: 43% pleased, 57% displeased • Print: 26% pleased, 64% displeased • As in past years, print / electronic collections are not meeting users’ minimum levels. • But consider the results of other analyses: • Faculty satisfaction unrelated to collections budget. • Issues partially related to searching and access.

  21. Computers / Printers and copiers • More printers needed? • More enforcement of 5-minute printing stations? • Lack of awareness of the third printer? (No.) • Respondents overall very pleased with computer terminal quality. • Difficulty accessing computers due to heavy use. • Timeout issues with copiers? (Rectified.)

  22. Where to from here?Our recommendations • Priority-setting: Address areas of greatest concern first. • Accountability: Respondents will be waiting to see what changes are implemented. • Data and comments collected will provide input to the updated Libraries’ Strategic Plan.

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