Rationality versus emotionality: Perspective taking through mindmapping

1. Rationality versus emotionality:Perspective taking through mindmapping Dr Peter J. Jordan Griffith University Professor Neal M Ashkanasy University of Queensland

2. Overview • Emotions in Organisations • Bounded Emotionality • Operationalising Bounded Emotionality • Perspective Taking through Mind Mapping

3. Types of emotions in organizations • Positive Emotions • Affective Commitment (Loyalty) • Enthusiasm • Organizational Citizenship Behaviours • Negative Emotions • Withdrawal • Lethargy • Antisocial Behaviours

4. Emotionality vs Rationality • Bounded Rationality • Human beings have limitations in information processing • Satisficing • Bounded Emotionality • Emotions are bounded voluntarily to protect relationships

5. Why Bounded Emotionality ? • To build interpersonal relationships at work • To facilitate strong feelings of community among organisational members • Increase tolerance of ambiguity • Decrease dysfunctional conflict

6. How do we operationalise Bounded Emotionality • Social Intelligence (Thorndike, 1920s) • Multiple Intelligences (Gardner, 1980s) • Emotional Intelligence (Mayer & Salovey (1990s) • Why EQ matter more than IQ (Goleman, 1995) • The EQ Explosion

7. Emotional Intelligence operationalised • Ability to be aware of your emotions • Ability to control your emotions • Ability to use emotions to facilitate thinking • Ability to recognise others emotions • Ability to manage others emotions Peter J Jordan

8. What is related to emotional intelligence • Organisational Citizenship Behaviours • Creative Thinking • Empathetic Concern • Self Monitoring (Impression Management) • Emotional Control • Emotional Repair • Team Performance Peter J Jordan

9. DEALING WITH OWN EMOTIONS Emotional Self Awareness Reflection on Experience Feedback Psychometric Instruments Emotional Management Controlling emotions Displaying appropriate emotions DEALING WITH OTHERS’ EMOTIONS Perspective Taking Mindmapping Reading Others’ Emotions Recognising Emotional Displays Detecting False Displays Managing Ors’ Emotions Emotional Knowledge Interpersonal Skills Skills Required

10. Outline for Mindmapping Ability to Discuss Own Emotions Behaviour Ability to Express Own Emotions Ability to Analyse Emotions Ability to Regulate Own Emotions Own Emotions Personality Ability to Understand Complex Emotions Si tuat ion Emotional Knowledge of Self Emotions and Thinking Awareness of Own Emotions Ability to use Emotions to Facilitate Thinking Others’ Emotions Ability to Recognise Others Emotions Ability to recognise transitions between Emotions Emotional Knowledge of Others Ability to adopt Multiple perspectives Ability to Discuss Others Emotions Ability to Regulate Others Emotions Ability to Generate Emotions in Problem Solving Ability to Detect False Displays of Emotions Performance Situational Features Behavioural Responses Skills links to drawing out possible thought processes

11. Perspective Taking and Mind Mapping If I lose my job I will not be able to meet my current financial commitments Higher Levels of Stress Anybody could do my job Perception of personal ability I am worried about losing my job I don't get along with management Others work longer hours than me Others get better performance appraisals than me I need to start looking for another job The organisation does not care about its workers The organisation could find a better worker than me If others in the organisation believe that job cuts will be made it is true Rumours of job cuts Cheaper is better Where there is smoke there is fire Lower Organisation Commitment Media reports of increasing outsourcing Shareholders want better value for money Outsourcing is inevitable in my current job Outsourcing is an increasing fact of life Situational Features Behavioural Responses Different possible thought processes

12. Observations from the sideline • Diversity is good • Bounded Emotionality may be situationally specific • Leaders do matter • Synergies matter

13. Conclusion • Bounded Emotionality as a new method of increasing performance • Touched on some skills • Success will be a combination of • Experience • Skills • Luck • Ability

14. Where to from here • Case Studies • Individual and Group Reflection • Use some of the skills we have discussed • Perspective taking through mindmapping • Emotional Awareness • Managing others emotions • Managing your own emotions • Back to a plenary to discuss findings