High Performance Training Workshop

1. High Performance Training Workshop Hi Phil Reagan, Training Developer 20+ years in training and development 10 years developing e-learning programs

2. About this Flash movie • This is the first WBT module, a Flash movie produced, starting from PowerPoint by Articulate Presenter • . . . More about that later • You can pause or skip as you view the movie • If you are viewing this as PowerPoint, use Slide Show view to see the animations (click activated) • Please keep track of the time you spend on this module E-Learning Essentials - HPT Workshop

3. Welcome to the Workshop HPT Workshop is: • Two days of classroom/hands-on lab, three weeks of self-paced online learning • This is the first module (Mod0) • Course started with emails about starting your project • Module Objective: Get up to speed on e-Learning • More information on the Learning and Support Website • Course started with emails about starting your project • You decide what you want to see • Let’s begin . . E-Learning Essentials - HPT Workshop

4. We Learned In a Classroom We've come a long way since our school days: • Our classes were scheduled • Somebody else decided what we should learn • We learned from a teacher . . • We took notes • We studied books • It took a lot of time • We've come a long way . . . E-Learning Essentials - HPT Workshop

5. Not anymore! . . . we’ve come a long way . . .Back then, videos were expensive E-Learning Essentials - HPT Workshop

6. Today We Learn in Many Ways • On the job • Books, TV, videos, with our computers, and . . • "Organized training“ • Still often in a classroom • You will learn about HPT five ways . . . • E-Learning (like this one) • Classroom Presentations • Learning and Support Web (next slide) • Examples (including this course), and • Your project E-Learning Essentials - HPT Workshop

7. The HPT Website (LSP) E-Learning Essentials - HPT Workshop

8. HPT Workshop Objectives Objectives: After completing this program, participants will be able to: • Plan and carry out an effective training program, and • Implement all three HPT elements, and • Contribute to managing Learning Programs E-Learning Essentials - HPT Workshop

9. Course Agenda = ADDIE The course is organized roughly along the ADDIE acronym • Analysis • Design • Development • Implementation • Evaluation • There is usually initial Planning and later follow-up • PADDIEF? E-Learning Essentials - HPT Workshop

10. Course Agenda (continued) What is not covered: • Learning Management Systems (LMS) • Simulations • Tools in Detail • Creating Tests Online: • History of e-Learning • Instructional Systems Design • Definitions and usage: Words, Words, Words E-Learning Essentials - HPT Workshop

11. What is e-Learning • The simple definition is "learning delivered electronically" i.e., via a computer • Most e-learning today is viewed with a browser • Includes Virtual Classrooms and Narrated Slides High Performance Training is a synergistic blend of: • Classroom Learning • E-Learning • Learning Web sites • Called Learning and Support Portals (LSPs) E-Learning Essentials - HPT Workshop

12. What is High Performance Training ILT Balanced HPT LSP eLearn E-Learning Essentials - HPT Workshop

13. The Learning and Support Portal (LSP) • The LSP is the newest element • Has learning features as well as support • Job Aids are a key feature • Could even design your program around job aids • Pre- and post-classroom material • Usually implemented as a Web site . . . Like ours E-Learning Essentials - HPT Workshop

14. What goes on the LSP • Course Descriptions (Syllabus) • Lectures (PowerPoint) • Assignments • Reading lists • Prerequisites • Teacher Information • Schedules • And Slides (PPTs), Books, Manuals, Job Aids, Templates, Methods and Procedures, Data collection and other forms, Wizards, One-Page Expertise, Example projects, Example reports, E-Learning Courses, JIT Learning Modules, Tutorials, Videos, Images, Knowledge Bases, Help Pages, Reference Pages, Glossary, Encyclopedia, Chat, Forums, FAQs (Q&A) E-Learning Essentials - HPT Workshop

15. E-Learning Essentials • Definitions • History of e-Learning • e-Learning Characteristics • Learning and Support Portal (LSP) √ • E-Learning Benefits E-Learning Essentials - HPT Workshop

16. Terminology • Terminology is tricky • Lots of interest in what’s new • Things get old fast • What’s the next big thing • Example: Cloud Computing and Web 2.0 • E-Learning can mean many things to people • Usually means online training modules • Anytime, anywhere • Delivered via the Internet and/or the intranet • See the e-Learning Glossary E-Learning Essentials - HPT Workshop

17. e-Learning Characteristics • Hypertext • Non-linear • Multi-level • Comprehensive • Flexible delivery • Multimedia E-Learning Essentials - HPT Workshop

18. Training ≠ Learning! • We can train, but they may not learn • They can learn without "training" • The objective is learning, not training • There are other performance interventions E-Learning Essentials - HPT Workshop

19. Dark Ages of e-Learning • Before the 'net • Mainframe and Terminals • Plato, etc. E-Learning Essentials - HPT Workshop

20. Distance Learning • Usual means Teleconferencing • Expensive • Awkward • Mostly replaced by Web-based virtual classrooms E-Learning Essentials - HPT Workshop

21. Early e-Learning • Mostly Universities • Lots of Research • 1-to-1 Replacement • Academic studies conclude: No Significant Difference (NSD) in results See links in the text version of history E-Learning Essentials - HPT Workshop

22. Web-Based Training I (WBT I) • Use browser • Mostly text pages . . . • Still little significant difference, but benefits appearing • "NSD" means students do at least as well Not worth much to universities except costs • In real world e-learning shows clear benefits E-Learning Essentials - HPT Workshop

23. Early e-Learning: Text on a computer E-Learning Essentials - HPT Workshop

24. Web-Based Training II (WBT II) • Developed in parallel with Web developments • Many new types • Often Blended • Includes Electronic Performance Support Systems • EPSS may sometimes be the best solution • More ways to deliver WBT • E-Learning 2.0 coming E-Learning Essentials - HPT Workshop

25. Benefits of e-Learning An important topic • E-Learning: Gets better results Saves time Costs less • And much more See e-Learning Benefits(7-page article) E-Learning Essentials - HPT Workshop

26. Advantages of Classroom Training • Instructor-Led Training • Student-Teacher Interaction • Introduce people • See everybody • "Anchor" the program • After initial ILT, rest could be all e-learning E-Learning Essentials - HPT Workshop

27. Virtual Classroom Features: • Application Sharing, Whiteboard, Live Video, Text Chat, Polls/Surveys, Recording Products: • Adobe Connect, GoToMeeting, Live Meeting, Net Meeting, WebEx, . . . • Narrated PowerPoint has some VC features • Theoretically as good as a classroom E-Learning Essentials - HPT Workshop

28. Classroom vs e-Learning • As an either-or discussion . . . E-Learning Interaction: • Some ideas: Interactive Web sites, posted Q&As, accessible trainers, . . . • Discussion should be how to blend classroom and e-learning E-Learning Essentials - HPT Workshop

29. High Performance Training (HPT) • Classroom + • Web-Based Training + • Learning and Support Portals E-Learning Essentials - HPT Workshop

30. Creativity is Important • Do think outside the box • Apply creativity methods to design, content, and strategy • Keep a creative attitude This is a gratuitous graphic E-Learning Essentials - HPT Workshop

31. Multi-Level WBT • Top level is "fast" or "overview" version • Next level is the main line, i.e., tailored to main audience • Depth level expands on topics, optional topics, links to more information, etc. • Multiple Levels: • Provides In-depth richness • Match training to students E-Learning Essentials - HPT Workshop

32. E-Learning Types – a Checklist • Structured Hyperlinked Text • Slides • Slides with Animations • Slides with Audio Narrative • Video/Flash • Simulations • Videoconferencing • Virtual Classrooms • Job Aids • Discussion Groups • Other E-Learning Essentials - HPT Workshop

33. Structured Linked Text (e-learning types continued) E-Learning Essentials - HPT Workshop

34. Slides (the PowerPoint) • Used for instructor-led training, and . . . • Slides alone can be useful Academic tradition ≈ notes • Can contain links and multimedia • If posted and animated, include note about using Slide Show View E-Learning Essentials - HPT Workshop

35. Slides with Audio Narrative • "Rapid e-Learning" • It Works • SME can do it • Can be high quality • Good alternative to ILT • May want to do both • Can support multi-level instruction • Many ways to do it • This presentation is an example E-Learning Essentials - HPT Workshop

36. Video/Flash • Flash is a de facto standard • Flash embeds video • Many ways to create Flash modules • Adobe Flash • Articulate • VideoWebWizard >> • and many more . . . E-Learning Essentials - HPT Workshop

37. Simulations Advantages: • Simulate unavailable environments (e.g., NASA vehicles) • Good for application tutorials • Can be used for testing • Examples of online simulations E-Learning Essentials - HPT Workshop

38. Videoconferencing • Basis for “Distance Learning” • Simulates a real-time classroom • Desktop conferencing is a good alternative E-Learning Essentials - HPT Workshop

39. Virtual Classrooms What participants see • PowerPoint slides, surveys, Websites • Live applications • Whiteboards • Annotation tools with arrows, bullets, colors, etc. What participants do • raise their hands, answer polls and surveys • question/comment via public and private chat, and via voice - VoIP or teleconference • write on whiteboards and documents • participate in breakout groups • laugh and applaud E-Learning Essentials - HPT Workshop

40. Virtual Classrooms • Lots of products . . . Saba Centra Microsoft Live Meeting Acrobat Connect WebEx (Cisco) E-Learning Essentials - HPT Workshop

41. Web Conferencing Report is at: • http://www.corp.att.com/awards/docs/gartner_mq_wc.pdf E-Learning Essentials - HPT Workshop

42. Virtual Reality • Advanced form of simulation, often with 3D representations that are lifelike • Can include sound, touch, feel, etc. • Experience ‘being there’ or ‘doing it’ • Some require goggles, helmet, or gloves • Current applications: baby delivery, Navy to acquaint trainees with submarine, pilots, etc. • An example: Second Life E-Learning Essentials - HPT Workshop

43. Job Aids Types: • Cheat sheets • Templates • Checklists • Help Files • JIT Training • Acronyms • Reference (directories) • Methods and procedures • Manuals Format: • On-line • Hard Copy (alternative) • Wallet cards, iPods, etc E-Learning Essentials - HPT Workshop

44. VNS Example • More information on the Website E-Learning Essentials - HPT Workshop

45. Summary • HPT is . . . • Terminology • E-Learning includes: • Job Aids, WBT, videos, simulation, LSPs • Could include: virtual classrooms, videoconferencing (maybe) • Classroom vs e-Learning E-Learning Essentials - HPT Workshop

46. Q+A • Contact me for questions • Phil Reagan preagan@mindspring.com • See FAQs on Website E-Learning Essentials - HPT Workshop

47. Your Evaluation • Learning quality 1 2 3 4 5 • Presentation 1 2 3 4 5 • Technology 1 2 3 4 5 • Instructor 1 2 3 4 5 E-mail Feedback Phil Reagan preagan@mindspring.com E-Learning Essentials - HPT Workshop

48. What's Next • Your Project • HPT Web Site • ISD Module (Mod3) • HPT Planning and Methodology (Mod2) • Session 2 Classroom/Lab • Oakland Center E-Learning Essentials - HPT Workshop