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CDM Microsoft Dynamics CRM for Telco

CDM Microsoft Dynamics CRM for Telco . Microsoft CRM Telco and optional related modules for Microsoft Dynamics CRM 2011 . CDM Microsoft CRM Software architecture. Salesforce. Event. ABC. Integration Tool. Mobile. SMS. Telemarketing. Loyalty Program. e-survey. Solution Selling.

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CDM Microsoft Dynamics CRM for Telco

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  1. CDM Microsoft Dynamics CRM for Telco Microsoft CRM Telco and optional related modules for Microsoft Dynamics CRM 2011
  2. CDM Microsoft CRM Software architecture Salesforce Event ABC Integration Tool Mobile SMS Telemarketing Loyalty Program e-survey Solution Selling TELCO Basis Module Customizations Dynamics CRM Metadata CDMDevelopment foundation MS CRM
  3. Telco Basis Telco Basis Corporate hierarchy (E.g. Handling subsidiaries, affiliates etc. in Cooperate structure) Installations (E.g. Managing installations physical and virtual) Installed Product Database (E.g. Listing of what the customers have installed,) LID data (E.g. LID data on installations and releated keys).  Aggregated traffic revenue (E.g. Revenue on installations aggregated on different levels.)  Team structure (E.g. Who is responsible for the customers on different levels i.e. in corporate hierarchies and other)
  4. Planning Center CDM CRM Telco Planning Center – Basis Planning Center (E.g. Customer activities, TODO, Meetings, Route planning etc.) Dashboards (E.g. Key Accounts, Key Performance indicators, ABC view, etc.) Solution Selling Activities (E.g. Milestones, Sales process, Pipeline etc.)
  5. Product Configurator Product configurator Product Configuratorof Proporsal module (Experlogix) Designer Easy-to-use designer, that can configure and generate proposals based on the product and price catalog. Ability to manage multiple prices on a certain product depending on the product configuration. Possibility to generate proposals based on mobile and/or data traffic. Standard integration to Microsoft CRM
  6. ABC segmentation Multidimensional ABC categorization Advanced ABC segmentation (E.g. Potential and realized potential dynamic and fixed loyalty maps i.e. top 20%) Context driven segmentation(E.g. High potential on Mobile=A phones, but low on Data = D ) Multidimensional easy-to-use graphics(E.g. Expandable list through click on charts)
  7. Utilization of sales resources Monitoring KPI on sales performance(E.g.. # meetings, detailing samples, calls etc.) Management of resources(E.g. Optimizing products, sales teams, districts etc.) Visualization of KPI indicators (E.g. Dashboards for Sales Reps, Sales Manager s etc.) Sales forceeffectiveness
  8. Company Events Event templates(E.g. Conference, seminar, breakfast meetings etc.) Workflow supported(E.g. Invitation, response etc.) Manage and visualize status(E.g. Event participation, lodging, transportation etc.) EventManagement
  9. Telemarketing Telemarketing in – and outbound Telemarketing outbound(E.g. Phoners, call script, CTI, coding, batches, meeting calendar, material handling, workflows etc.) Telemarketing inbound(E.g. Call in database look-up, A-number/B-number, Coding, Workflows etc.) Reporting(E.g. Calls per meeting, Calls per order, Calls per phoner per hour, Average number of Calls, Peak hours etc.)
  10. Integration tools Integration tools - Experian - RKI - D&B - N&N Standard integration(E.g. Experian ,D&B , NN etc. ) Configurable(E.g. Interface to ERP, Data warehouse etc.) Management(E.g. Job queues Transfer status, Warnings etc.) - Revenue - Products - LID - Traffic - BI - Privileges External MS CRM Internal Configurable Standard solution
  11. Mobile device MobileCRM Client Application Mobile devices Client SQL Server Compact Client Database Standard mobile interface(E.g. Windows, Android, iPad, iPhone - No need of any middleware! ) Offline supported(E.g. SQL Server Compact Edition local database) Easy management of set-up Microsoft Dynamics CRM Web Service Server Microsoft Dynamics CRM
  12. SMS interview SMS Questionnaire handling(E.g. Mass Broadcast, questions and possible answers, trigger based functionality, scoring, reminder workflow etc.) Standard Integration(E.g. Loyalty program) Graphics and management (E.g. Multidimensional analysis and graphics) Microsoft Dynamics CRM Web Service
  13. E-survey E-survey Questionnaire Management(E.g. Create questions and possible answers, trigger based functionality, scoring, workflow etc.) Standard Integration(E.g. Loyalty program) Graphics and Management (E.g. Multidimensional analysis and graphics)
  14. Loyalty programs Loyalty Matrix (E.g. Loyalty and satisfaction parameters, loyalty F/S etc.) Data collection and handling (E.g. Integration to e-survey, telemarketing module, mobile device, workflows enhancing customer loyalty and satisfaction etc.) Graphics and Management (E.g. Loyalty maps link to financials, multidimensional satisfactions analysis) Loyalty programs
  15. Solution Selling Prognosis Globally supported sales framework (E.g. local training in Solution Selling, Defined sales stages generating accurate pipeline comparable to sales budgets on different levels) Solution selling template (E.g. Assist the salespersons in sales process) Pipeline Budget EarlyWarning Pipeline Solution Selling 1Q Sales cycle
  16. CDM Basis price structure Telco (EURO)
  17. General price information All prices in Euro Basis module includes 2 add in modules free Software Assurance 22 % yearly Named users > 50 users 5 % 100- 500 users 10 % 501-1.500 users 15 % > 1.500 users negotiable Discount Model
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