1 / 5

snt-world

Managed IT Operations. Basis Managed Desktop Services. www.snt-world.com. 1. Three Service Levels (Gold – Silver – Bronze) Uniform Standards (Hardware & Software) Procurement / Provision / Leasing Standard Hardware (Desktop / Laptop)

johnmadison
Download Presentation

snt-world

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Managed IT Operations Basis Managed Desktop Services www.snt-world.com 1

  2. Three Service Levels (Gold – Silver – Bronze) Uniform Standards (Hardware & Software) Procurement / Provision / Leasing Standard Hardware (Desktop / Laptop) Basis Software Products (Operating system and max. 8 applications) Lifecycle Services / Operational Management Installation and Start Up Support / Service Help Desk On-site Hardware Servicing (field service) Remote Software Support (software distribution) Dismantling/Disposal MDS-Lifecycle Overall Responsibility 2

  3. We don‘t just supply the product, but also take • responsibility for it throughout its entire life cycle. • Standardized Client Configurations • Measurable Service Level Agreements • Documentation of Installed Assets Replacement with upgrade to new standard without increase in the monthly cost base 3

  4. Service Levels Overview of Solutions Bronze • 8:00–17:00 • – Silver • 6:00–20:00 • – Gold 6:00–20:00 6:00–20:00 Service Time Monday-Friday Saturday Provision Order until Supply “end-to-end“ within 10 days 8 days 6 days • Installation/Start Up Within • Hardware • Software 5 days 2 days 3 days 1 day 2 days 0.5 days • Troubleshooting • (Break down/Fix) • Reaction Time • Recovery < 8 h < 16 h < 4 h < 8 h < 1 h < 6 h 4

  5. Basis Hardware Product Overview of Solutions Desktop HP DC5800 SFF, dual core 218, 2GB, 160GB, no floppy, DVD-RW, Intel GMA 3000, keyboard, scroll mouse, MS Windows downgrade XPP Monitor L1710 17“ LCD-monitor, or L1908W 19“ wide LCD-monitor • Laptop HP 5670 dual core, 15.4“ WXGA, 2GB, 160GB, DVD-RW, Bluetooth 2.0+, Gbit-Ethernet, 802.11a/b/g, basic docking station, MS Windows downgrade XPP Basis Software Product Operating System Microsoft Windows XP Professional • Applications MS Office Prof. 2007; MS Internet Explorer; MS Media Player; WinZip; Acrobat Reader; SAP GUI; Antivirus Client. 5

More Related