Introduction to Lean Six Sigma_2 Day Seminar

1. Project Charter Sample www.msystraining.com

2. Six Sigma DMAIC - Measure Phase The measure phase engages more on collating data and making extensive analysis, numerical and statistical studies. The focal point of this phase is to identify which metric gives the highest effect on the problem. Those who give greatest impact are prioritized to create a list that will be studied in detail. With a prioritized list of data in hand, the project owner will then determine the probable ways the procedure could go wrong or how the data may perhaps go wrong. Legitimate and dependable metrics to observe the progress of the assignment are established during this phase. Once the grounds for data failure are identified, anticipatory action items will be created. www.msystraining.com

3. Measure Phase Quantifiable Tools • Process Mapping • Data Collection Plan • Leading and Lagging Metrics • Descriptive Statistics, Histogram • Capability Analysis • Sample Size Collection. Some project owner use more than one tool before drawing a conclusion. www.msystraining.com

4. Measure it the Six Sigma Way A sample diagram below shows the start-to-finish call flow of a technical support agent. Each stage is characterized with several activities that might lead to customer dissatisfaction. The middle row boxes represent the first-to-last stage of the call. The first row boxes represent the outputs and the last row of boxes represents the inputs. Every stage in the process should be carefully evaluated based on the significance it provides to the customer. There are three classifications which identifies value of a certain process. These are Value Adding, Non-Value Adding or Non-Value Adding www.msystraining.com

5. Using the Metrics Another tool used in measure phase is the Metrics. This is where leading and lagging metrics are identified. This process uses metrics to guide course management and course development activities. The advantage of using this tool is that this enables a wide-ranging understanding of course performance. This tool provides the project owners to effectively handle service delivery functions through better decision making. This tool also allows detection and prioritization of course development opportunities: To identify leading metrics, record all inputs from the high-level process map. Determine the significant inputs using the Cause and Effect table. Record all significant inputs on a transfer function template. The final list will be the leading metrics. www.msystraining.com

6. Measure Phase- Cause and Effect Tool The Cause and Effect tool is used in determining the critical course inputs that have the greatest impact or effect on the overall course performance. Since the table comes with weights that help calculate the inputs, it is then easier to identify which amongst all inputs gives greater impact on the course. All inputs indicated in the high level process map should be included in the cause and effect table. In the same manner that all output requirement in the SIPOC table should be included in the Cause and Effect table: www.msystraining.com

7. About Us Being one of the leading certification training providers in the world, Msys Training aims to help professionals to develop required skills to succeed in today’s digital world. At MSys, we partner with individuals, teams, and companies to understand their needs and provide customized training and coaching that helps them to achieve their career objectives. Contact Us: support@msystraining.com +1-408 878 3078 Address: 11539 Park Woods Circle, Suite 702, Alpharetta,Georgia, 30005-2413 US www.msystraining.com