Dealing With Difficult People Robert Talbot, DCSW, BCD. Seminar Goals. Learn how to differentiate between difficult behaviors and difficult situations Understand the reasons behind difficult behaviors
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Robert Talbot, DCSW, BCD
Someone who consistently makes it hard to accomplish a task, or is hard to interact with. For example, someone whose behavior is:
fromRobert Bacal, Dealing with Difficult Employees
The first step in dealing with people who act difficult is to develop control of the person that can be controlled by you, and that is you.
From Brad McRae, Negotiating and Influencing Skills