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Listening & Responding

Listening & Responding. HCOM-100. (Beebe & Ives, 2004, pg102). Communication Principles. (Beebe & Ives, 2004, pg105). Listening & Responding Preview. The principle of Listening and Responding How we listen Listening goals Listening barriers Listening skills Responding skills

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Listening & Responding

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  1. Listening & Responding HCOM-100 (Beebe & Ives, 2004, pg102)

  2. Communication Principles (Beebe & Ives, 2004, pg105)

  3. Listening & RespondingPreview • The principle of Listening and Responding • How we listen • Listening goals • Listening barriers • Listening skills • Responding skills • Responding with Empathy

  4. What You Do With Your Communication Time • Speak = 30% • Read = 16% • Write = 9% • Listen = 45% (Beebe & Ives, 2004, pg 104)

  5. How we Listen • Listening v. Hearing • Selecting • Attending • Understanding • Remembering • Responding (Bachin & Beck, 1985, pg10)

  6. Listening Barriers • Self Barriers • Self focus • Emotional noise • Criticism (Beebe & Ives, 2004, pg109)

  7. Listening Barriers • Information Processing Barriers • Processing rate • Information Overload • Receiver apprehension

  8. Listening Barriers • Context Barriers • Barriers of time and place • noise

  9. Listening Skills • Stop: Turn Off Competing Messages • Decentering • Look: Listen With Your Eyes • Listen: Understand Details and Ideas • Identify your listening goal • Mentally summarize the details • Link Message details with major idea • Practice • Transform barriers into goals

  10. Responding Skills • Be Descriptive • Be Timely • Be Brief • Be Useful • Be Active

  11. Responding with Empathy • Emotional Intelligence • Understanding Your Partner’s Feelings • Ask Appropriate Questions • Paraphrase the Content • Paraphrase Emotions (Beebe & Ives, 2004, pg119)

  12. What questions do you have? Homework: 1.) Reading? 2.) Turn in Assignments?

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