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Maxine Danaro Associate Director Finance & Business Services The Claims January 2003 Canberra Bushfires Mt Stromlo (RSAA) $44m Weston Creek (RSBS) $9m December 04 Theft from the Classics Collection Fine Arts Policy $550,000 (for one item) August 05 Explosion in RSC (Chemistry) $4m

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Maxine Danaro

Associate Director

Finance & Business Services


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The Claims

January 2003 Canberra Bushfires

  • Mt Stromlo (RSAA) $44m

  • Weston Creek (RSBS) $9m

    December 04

  • Theft from the Classics Collection

  • Fine Arts Policy

  • $550,000 (for one item)

    August 05

  • Explosion in RSC (Chemistry) $4m

  • No fatalities

  • $4 m claim

    December 05

  • Water event – Mouse House

  • Event agreed

  • Section 2 loss didn’t get up

  • 27 Feb 07

    Storm event over Canberra

  • Hail / rain

  • Claim is ongoing


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All Different

  • Total loss versus partial loss

  • Single underwriter

  • Multiple underwriter

  • Single loss assessor

  • Multiple loss assessors

  • Domestic underwriter

  • International underwriter

  • Sometimes Claims Manager appointed


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27 February Storm Event

  • CGU ISR Underwriters

  • Lumley’s – Vehicles

  • Separate Fine Arts Policy

  • Travel policy (VC costs)


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The Players

  • CGU – Underwriters

  • Crawfords Appointed as the Loss Assessors

  • Willis was ANU’s broker (from 28 Feb 07)

  • ANU Appointed Claims Manager – MSM

  • And a myriad of ‘experts’


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Quick Overview

  • Happened at 10.20 pm on a Tuesday

  • 100 buildings damaged

  • 10 – greater than $1m

  • University closed for 3 working days

  • Classes resumed on Monday 5 March

  • Some pictures to set the scene


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Where to Start

  • Claim formally notified at 6.30am on the 28th

  • Loss assessors travelling to Canberra by 9am

  • Signed with new brokers by lunchtime 28th

  • ANU requested advice on Claims Mgt Services

  • Signed MSM on 1 March


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How Did We Manage the Event

  • Facilities & Service take control

  • VC overseas (travel policy)

  • ‘Controller’ – Director F&S

  • BCP’s existed

  • Priority was to get teaching back underway

  • Minimise the impact (therefore minimise the loss)


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We Were Lucky

  • No fatalities

  • Libraries were open to 11pm so staff still on deck

  • Primary computer centre stayed operational

  • Power was cut to many buildings (deliberately)

  • Early in the semester

  • Minimal impact on student accommodation (2100 beds)

  • 2 largest research schools – minimal damage

  • Major lecture theatres were cleanable


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Traded on Existing Relationships

  • Outsourced cleaning contractors so they helped commandeer more cleaners, more equipment

  • Staff helped (ANU has a mixture of permanent Facilities staff and contracted staff)

  • We harnessed the power of all our suppliers

  • The damage in Canberra was patchy so resources were not needed everywhere

  • We utilised our previous experience!!


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Teachng Resumes & then …..

The claim evolved into 2 components

  • buildings (we included floors in building)

  • Damaged equipment

    But F&BS / F&S worked closely together

  • 50 business units

  • Decentralised administration

  • Insurance function sits in Finance & Business

  • Insurance – FTE of 1.3 (& 10% of my time)

  • Not appointed to the claim full time


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The Strategty Evolves

  • Agreed an approach with the loss assessors

  • Four major project managers agreed to help – budgets, tenders & costing reviews approach

  • Specialist projects run for mechanicals, flooring, skylights, glasshouses, acousticians, roofing experts

  • Equipment recovery team of 12-15 bought onto Campus

  • Equipment thresholds agreed with the loss assessor

  • Remember = Replaced equipment belongs to the underwriter (therefore storage, disposal procedures required)

  • F&BS Storm page

  • http://info.anu.edu.au/fbs/About/_27_Feb_Storm.asp?p=1


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Some Stats

  • Carpets 15650 square metres

  • Vinyl 8500 square metres

  • Split Systems 475 split and packaged units damaged (total 750-800)

  • Chillers 24 condensers damaged in major chiller

  • Sky lights 84 damaged out of a possible 102

  • Fume Cupboards 97 damaged out of a possible 487

  • Timber Flooring sports hall, aerobics floor, wshops & gallery

  • Building 160,000 square metres of damage out of a possible 435,000

  • Buildings 100 out of 150

  • Landscape everything was ‘pruned’

  • Meetings days and days of them

    Paper/ thousands of emails Invoices = ? thousands


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One Major Project

School of Music

  • Significant damage

  • Significant impact on the UG students

  • No where else to teach them (no relief from DEST dates)

  • Major facility – damage done to the acoustic integrity of L. Hall (our 1300 seat concert / graduation/ etc facility)

  • Five flats for visitors - damaged


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School Of Music Continued

  • 2 Steinway grand piano’s damaged (plus many others)

  • L. Hall – new roof? Could we fix the acoustics from ‘below’ or did the roof have to come off

  • Scaffolding project

  • Chair project

  • Acoustic engineers

  • Structural engineers

  • Then ANU decides to do $6m worth of work at the same time


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School of Music Continues

  • Section 2 loss

  • July Piano Conference

  • July & December graduations

  • ‘the opera’!!


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Mechanicals

  • Size of the job

  • Difficulty getting labour and parts

  • Complexity of technical issues

  • Mild summer 07/08


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Insurance / Claims Issues

  • Very few ‘insurance’ issues

  • Good policy

  • We rarely got the policy wording out

  • On site visits – weekly, then fortnightly, then monthly

  • Saw the Underwriter on Campus!!

  • 36 months


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The Claim Reserve

  • $75 million

  • $58 million

  • $42 miillion

  • $35 million!!

  • Work is still continuing

  • Impact of reserve on ‘renewal’


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Why Not $75 m

  • ANU always thought about $50m

  • Our section 2 loss has been much smaller

  • We have utilised extensively our relationship with our panel contractors

  • Gone to tender where possible

  • Some work done by ANU staff

  • Carpet bought up front & stored on Campus

  • Not always possible to utilise ‘externals’ or replace people eg Insurance staff time – not charged to the claim – the hidden cost


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What Would We Do Different

  • Insist on a senior ANU employee being formally appointed, full-time as project manager

  • More forceful on equipment recovery and disposal

  • More forceful on our 50 business units – see insurance & pass the buck

  • Just accept that ‘repair’ is more work than a ‘total’ loss

  • Try to manage the ‘claim fatigue’ better


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Post the Storm

  • Trying to ensure ‘standards’ are complied with for skylights, roofing etc

  • Continuing our stormwater strategies

  • Still formatting/ submitting the claim

  • Still doing carpet, mechancials & glasshouses

  • L. Hall, in the School of Music re-opens tonight

  • Living with a poor claims record & the impact on our premiums/ level of cover etc



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