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Air Education and Training Command. Customer Service and Communication. MSgt Armando Trevino HQ AETC/CCP 4 September 2002. I n t e g r i t y - S e r v i c e - E x c e l l e n c e. Customer Service . SERVICE WITH A SMILE Basic Training NCOs are Professionals RHIP Lead by Example.

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Air Education and Training Command

Customer ServiceandCommunication

MSgt Armando Trevino

HQ AETC/CCP

4 September 2002

I n t e g r i t y - S e r v i c e - E x c e l l e n c e


Customer service
Customer Service

SERVICE WITH A SMILE

  • Basic Training

  • NCOs are Professionals

  • RHIP

  • Lead by Example


Feedback
Feedback

  • Formal

    • Chain of Command

    • Unit Advisory Council

    • Private Organizations (Military and Local)

  • Informal

    • Web Page

    • Always Listen and Ask Questions

    • Share Information with others

    • Seek Information from others

    • Read, Read, Read


Electronic communication
Electronic Communication

  • Electronic Mail Management and Use, AFI33-119

  • E-Mail is Official Communication, AFI33-129

  • Two Types: Organizational and Individual


Electronic communication1
Electronic Communication

  • Protocol

    • If it is urgent, follow up with a phone call

    • Don’t Go Direct

  • Transmitting Official Taskings

    • Use Organizational Accounts

    • Send Courtesy Copy to Your Supervisor


Electronic communication2
Electronic Communication

  • Organizational E-mail

  • E-mail is considered authoritative when a signature is indicated and the term “SIGNED” is used, AFMAN 33-326 and AFH33-337

    • Correct

      //SIGNED//

      ARMANDO TREVINO, MSgt, USAF

      Superintendent, AETC Protocol

    • In Correct

      //Signed//

      MSgt Trevino

      “One Team One Fight One Air Force”


Electronic communication3
Electronic Communication

  • Formal policies exist in each organization

  • Individual E-Mail

  • Security Issues (No classified)


References
References

DOD5400.7/R/AF Sup 1, DoD Freedom of Information Act Program

  • AFI 33-114, Software Management

  • AFI 33-119, E-Mail Management and Use

  • AFI 33-129, Transmission of Information Via the Internet

  • AFMAN 33-126, Preparing Official Communication

  • AFI 33-332, Air Force Privacy Act Program

  • AFH 33-337, The Tongue and Quill

  • AFMAN 33-123, Management of Records

  • AFMAN 37-139, Records of Disposition Schedule

  • AFPAM 36-2241, PFE



Air Education and Training Command

Congratulations and Good Luck

MSgt Armando Trevino

HQ AETC/CCP (652-4126)

E-mail: [email protected]

I n t e g r i t y - S e r v i c e - E x c e l l e n c e


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