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RES and REA PROGRAM REVIEW AND UPDATES. Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor Joanne F. Goldstein, Secretary Labor and Workforce Development George Moriarty, Director Division Of Career Services. AGENDA. Welcome and Introductions Program Overview

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slide1

RES and REA PROGRAM

REVIEW AND UPDATES

Deval L. Patrick, Governor

Timothy P. Murray, Lieutenant Governor

Joanne F. Goldstein, SecretaryLabor and Workforce DevelopmentGeorge Moriarty, DirectorDivision Of Career Services

agenda
AGENDA
  • Welcome and Introductions
  • Program Overview
  • RES/REA Program Overview
  • Program Requirements
  • Changes to REA
  • DUA/Career Center Communication
  • MOSES Updates
  • Tools
  • Best Practices
  • Questions/Open Discussion
  • Wrap up/Evaluation

2

on completion of this training you will provided with
On completion of this training you will provided with:
  • The definition and expectations of the RES Program
  • The definition and expectations of the REA Program
  • Updates to the REA Program
  • Information on how to communicate with DUA/REA
  • Updates to MOSES and the important documentation for both the RES and REA Programs
  • Best Practice ideas from colleagues

3

dispelling the myths
Dispelling the Myths
  • RES
    • There is no Reemployment Service Program
  • REA
    • REA is just a hoop you have to jump through to continue to collect unemployment

4

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RES and REA
  • PROGRAM OVERVIEW

5

res vs profiling vs rea
RES VS. PROFILING VS. REA
  • RES COMPONENTS
  • ATTEND A CCS (ORIENTATION)
  • ENROLL AND REGISTER FOR PROGRAM
  • COMPLETE A JOB SEARCH INVENTORY
  • DEVELOP A CAREER ACTION PLAN (CAP) = INITIAL ASSESSMENT
  • SCHEDULE FOLLOW UP SERVICE
  • PROFILING COMPONENTS
  • (MANDATORY)
  • ATTEND A CCS (ORIENTATION)
  • COMPLETE A JOB SEARCH INVENTORY
  • REFERRAL TO ADJUDICATION IF UI CLAIMANT DOES NOT ATTEND
  • REA COMPONENTS (MANDATORY)
  • REGISTER WITH JOBQUEST
  • ATTEND A ONE-ON-ONE RE-EMPLOYMENT ELIGIBLITY REVIEW
  • LABOR MARKET INFORMATION
  • REFERRAL TO APPROPRIATE SERVICE THROUGH OSCC
  • Please note REA customers must complete the above services.

6

ccs notification letters
CCS NOTIFICATION LETTERS
  • LETTER 1: INITIAL TO PROFILED AND RES CLAIMANTS TO ATTEND CCS WITHIN THREE WEEKS
  • LETTER 2: TO PROFILE AND RES CLAIMANTS GIVING THEM TWO MORE WEEKS TO ATTEND
  • LETTER 3: TO THE 400 REA CLAIMANTS, ADVISING THEM OF THEIR ENROLLMENT INTO REA, THEIR REQUIREMENTS AND THAT THEY WILL BE CALLED BY A RE-EMPLOYMENT SPECIALIST SHORTLY

8

reemployment services
Reemployment Services
  • The Reemployment Services Program as currently designed provides claimants with the tools, services, and assistance they need to obtain employment in an appropriate job as quickly as possible. The RES program is operated by the 34 Career Centers across the Commonwealth.

9

reemployment services1
ReemploymentServices
  • Enrollment in RES is automatic for claimants that meet the following criteria:
    • Received a notification letter from DUA
    • Attended a Career Center Seminar

10

slide11
RES
  • Claimants enrolled in RES must receive four major components –
  • They are:

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reemployment services2
Reemployment Services
  • A Job Readiness Inventory
  • A Career Action Plan
  • An initial assessment, which gauges the claimant’s education, work history and skill levels.
  • Enrollment in additional services ( on a different day) to provide essential career development assistance

12

reemployment services3
Reemployment Services
  • Documenting Services:
    • All Services must be documented in MOSES, Including the Career Action Plan on the CAP tab In MOSES
    • Customers must receive a copy of their CAP

13

slide15
CAP
  • Career Action Plan….
    • Is a comprehensive step by step action plan. Like a road map that outlines a systematic approach for an individual to get from Point A unemployed ---------to Point B Employed.

15

slide16
CAP
  • Goal
    • Clearly defined
    • Realistic
    • Attainable
  • Action steps
    • Time frames
    • Specific time and place.
    • Related to Goals
  • Plan
    • Comprehensive
    • Living document
    • Measurable

16

slide17
CAP
  • The CAP is developed with the customer, for the benefit of the customer
  • The customer must understand and agree to the action plans on his/her CAP

17

slide18
CAP
  • CMAP

CMAP IS A REPORTABLE

SERVICE IN MOSES

  • CAP

CAP IS THE ACTUAL CAREER ACTION PLAN DOCUMENTED IN MOSES

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rea reemployment eligibility review
REAReemployment Eligibility Review
  • Are you collecting Unemployment Insurance?
  • As part of your eligibility to receive benefits you may
  • be selected to attend a MandatoryReemployment Eligibility Review.
  • Reemployment Eligibility Review Meeting:
    • Goal – to help you be successful in your job search
    • One on One meeting with Career Center staff member
    • Review of Job Search Activities
    • Compliance with Career Action Plan
    • Be encouraged by your success
    • Learn helpful strategies to meet and overcome roadblocks to reemployment

Failure to attend this meeting and comply with program requirements may cause a delay or loss of your unemployment benefits.

19

slide20
REA
  • Reemployment and Eligibility Assessment (REA) Program serves as the next phase in the reemployment strategy.
  • REA enhances the RES Program by providing additional, targeted assistance aimed at assessing the ongoing eligibility of selected U.I. claimants and identifying their reemployment needs.

20

slide23
REA
  • In addition to the RES services REA customers must complete the following activities:
    • Labor Market Information (LMI)
    • Register with Job Quest
    • Attend an REA Review

23

slide24
REA

REA Review MUST BE CONDUCTED WITHIN 2 - 4 WEEKS OF ENROLLMENT(DATE ATTENDED CCS)

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slide25
REA

Customers need at least two weeks to works towards accomplishing the activities identified on their CAP

25

rea review
REA REVIEW
  • Prepare for the REA Review prior to meeting with the customer:
      • Review copy of CAP
      • Review MOSES screens

26

rea review1
REAREVIEW
  • REA Review must include
    • Review of CAP activities
    • Review of work search
    • Verify registration on Job Quest
    • Verify LMI

27

slide28
REA
  • In order to Attain REA Review
    • Meet CAP activities
    • LMI
    • Registered with Job Quest
    • Worksearch Review

28

labor market information1
Labor Market Information
  • CURRENTLY
    • JOB QUEST
    • CIS
    • MY SKILLS MY FUTURE

30

labor market information2
Labor Market Information
  • COMING SOON
    • TORQ
    • WORK KEYS
    • WORK TRAIN

31

slide32
UI

32

slide33
UI
  • COMMUNICATING WITH UI
    • What UI needs to make determination
    • When to notify DUA on potential issue
  • DOCUMENTING INFORMATION IN MOSES
    • Information to include in MOSES notes

33

ui eligibility rea
UI EligibilityREA
  • Reason to contact UI:
    • Claimant fails to attend REA Review
    • Claimant fails to attain REA Review
    • Claimant states that he/she is not able or available or looking for work or
    • Claimant states that he/she is not interested/able in completing program requirements

34

ui eligibility rea1
UI EligibilityREA
  • If a potential issue is detected
    • CLAIMANT REA REVIEW (66) STATEMENT Formwill be given to claimant to complete and submitted via fax to DUA REA staff:
    • Fax: 617-626-6222
    • Claimant may also call DUA REA Unit once form has been faxed.
    • Telephone: 617-626-5766

35

ui eligibility rea2
UI EligibilityREA

Individuals who do not attain REA Review or

REA Goals or attend the REA Review may be

denied benefits if…

  • DUA adjudication does not discover “good cause” for non attainment

Please Note: Disqualification is for the one week during which the REA Review attendance deadline lapsed.

36

ui eligibility rea3
UI EligibilityREA
  • REA DUA Staff will work with REA Career Center staff and REA customers to resolve REA related problems in an expedited fashion so that there is less of a chance of interruption of weekly benefits

37

ui eligibility rea4
UI EligibilityREA
  • CLAIM RETURN TO WORK
  • PRIOR TO SCHEDULE REA REVIEW DATE
    • Enter REA Review as attained.
    • In the detail box put a note person returned to work and start date
    • Complete the employment tab on MOSES. 
    • Inform your UI Walk-in staff or the DUA REA Unit of the RTW information so that it may be entered on the UI URTW screen

38

ui eligibility rea5
UI EligibilityREA
  • CLAIM RETURN TO WORK
  • Start date or return to work date is after the scheduled REA Review date
    • Claimant will attend the REA Review. 
    • Enter the information about the employment and the start date in the detail box
    • Complete the employment tab on MOSES. 
    • Inform your walk in UI staff or the DUA REA unit of the RTW information so that it may be entered on the UI URTW screen

39

ui eligibility rea6
UI EligibilityREA
  • REA DCS
    • Timely documentation in MOSES is important
  • REA DUA
    • MOSES will be reviewed to make decisions

40

ui eligibility rea7
UI EligibilityREA
  • Claimants can not be exempted from the REA Program!

41

moses
MOSES
  • CHANGES IN MOSES
  • In order to Attain REA Review in MOSES the following CAP goals must be attained:
    • Meet CAP activities
    • LMI
    • Register with JobQuest
    • Worksearch Review

43

notification to attend ccs
Notification to Attend CCS

Applicant is sent a letter to attend a Career Center Seminar (CCS)

45

recording ccs attendance
Recording CCS Attendance

Applicant attends a Career Center Seminar

NOTE: If Selected for REA,Enrollment in REA starts as of the date of CCS Attendance.

Prompt Recording of Attendance is Critical.

46

rea icon ccs event participation
REA Icon – CCS Event Participation

The REA icon will appear on the Event Participation screen for job seekers who are enrolled in the REA program. This will allow users to determine who has been enrolled in REA immediately after recording attendance at a CCS.

47

rea enrollment qualifications
REA Enrollment Qualifications

REA Enrollment is automatic when attendance at a CCS is entered:

If the participant is NOT Profiled; and

Weekly Career Center REA Limit has not been met

48

rea enrollment
REA Enrollment

REA Enrollment will display on the Basic Tab along with the Icon

49

establish cap goals
Establish CAP Goals

CAP goals should be established for all RES/REA participants

Entry of CAP Goals will create 2 services

CMAP (Job Search Plan)

Initial Assessment Interview

50

schedule rea review
Schedule REA Review

Schedule the ‘REA Review’ on the Special Programs CAP Tab

Target Date must be between 2 and 4 weeks of REA Program Enrollment (Date Attended CCS)

MOSES will not allow

a date to be entered

that is outside the

Target Date range

51

rea enrollment date
REA Enrollment Date

The REA enrollment date appears on the REA Review Goals Detail screen. This makes it easier to determine target dates for REA participants.

52

slide53

The Following GOALS must be attained before REA Review can be attained:

  • Establish CAP Goal or Enroll in Case Management
  • Research LMI (Labor Market Information)
  • Review Work Search Activity
  • Register with JobQuest

53

register with jobquest
Register with JobQuest

To register go to web.detma.org/JobQuest

54

slide55
Recording an Attainment Status

Enter ‘Attained’ or ‘Not Attained’ and the actual date

Time Critical Data Entry –REA Review “Attained” must be ENTERED in MOSES by the deadline* to avoid a UI Sanction.

*REA Deadline is 4 weeks from the Saturday after REA Enrollment. UI Sanction will be within one week of this deadline.

55

attained rea review
Attained REA Review
  • Attainment of REA Review will automatically create an ‘UI REA/Attained Status Review’ service
  • A UI Sanction will be issued if this service does not exist in MOSES by the REA sanction deadline

56

rea sanction
REA Sanction

UISanction will result from a ‘REA Review’ goal not being attained within the deadline.

57

rea exit
REA Exit

REA participants will automatically be exited after 90 days without a reportable service. The exit date goes back to the date of the last reportable service.

58

cap goals print feature
CAP Goals - Print Feature

Right Click on a goal to bring up the print option. Select Print -> Print Data

This report will go directly to your default printer

59

rea program review and updates
REA PROGRAM REVIEW AND UPDATES

MOSES:

Timely Data Entry

Information-Notes

Updating Employment Information

Updating Goal Status

60

other issues
Other Issues

Union Member

Have a conversation with claimant.

If claimant is actively seeking work through union hiring hall

REA Review

Worksearch – Through Union hiring hall

Seek non-union job paying union wages

Enter a note that the claimant is seeking work through a union hiring hall

Must meet all obligations of the REA Program

61

rea applicant returns to work rtw
REA Applicant Returns to Work (RTW)

If REA Applicant returns to work BEFORE their scheduled REA Review:

Enter the REA Review goal as Attained.

In the detail box put a note that the person returned to work and enter the job start date.

Complete the employment tab on MOSES. 

Inform your UI Walk-In staff or the DUA REA Unit of the RTW information so that it may be entered on the UI URTW screen.  

62

rea applicant returns to work rtw1
REA Applicant Returns to Work (RTW)

The Job Start date is AFTER their scheduled REA Review date:

Claimant is still required to attend their REA Review. 

Enter the information about the employment and the start date in the detail box.

Complete the employment tab on MOSES. 

Inform your walk in UI staff or the DUA REA unit of the RTW information so that it may be entered on the UI URTW screen.

63

rea program review and updates1
REA PROGRAM REVIEW AND UPDATES
  • Reports:
  • REA Weekly Enrollment Report (MOSES)
  • REA Cumulative Enrollment Report (MOSES)
  • REA Enrollments No Review Goal B (Crystal)
  • REA Review Status E Crystal)
  • REA Sanctions A (Crystal)
  • REA Scheduled(Crystal)
  • Performance Reports
  • Locally Produced Reports

65

rea reports
REA Reports

MOSES Reports:

REA Weekly Enrollment Report (MOSES)

REA Cumulative Enrollment Report (MOSES)

Crystal Adhoc Reports: http://massworkforce.org/ResourceCenter/CrystalReportsProject/crProject.php

REA Enrollments No Review Goal B

REA Review Status E

REA Sanctions A

REA Scheduled

Other Reports:

Performance Reports

Locally Produced Reports

66

rea weekly enrollment report
REA Weekly Enrollment Report

MOSES Reports  Other

List of applicants enrolled in the previous week

67

rea review status
REA Review Status

Lists REA participants who have not completed their REA Review and their deadline is in the future

Adhoc Crystal Report onmassworkforce.org/resources

68

sharing ideas
Sharing Ideas
  • Tools
  • Best Practices
  • What is Working
  • Building Program Success
  • Reports

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BEST PRACTICES
  • ValleyWorks Career Center –
  • RES Group Session
  • Workforce Central – Southbridge
  • CAP Engaging customers in Career Center Activities

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slide72
QUESTIONS
  • WRAP UP
  • EVALUATION

72

contacts
CONTACTS

Mario Marzino

RosalynThomas

Telephone: 617-626-5766

Fax: 617-626-6222

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