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Introduction to Benchmarking. What is Benchmarking. Benchmarking is an improvement process that is used to identify best practice within a peer group and facilitate it’s incorporation into your organization. Why best practice.

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Introduction to Benchmarking

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Introduction to benchmarking l.jpg

Introduction to Benchmarking


What is benchmarking l.jpg

What is Benchmarking

  • Benchmarking is an improvement process that is used to identify best practice within a peer group and facilitate it’s incorporation into your organization


Why best practice l.jpg

Why best practice

  • Best practice refers to techniques, methods or processes that are more effective at delivering a desired outcome.

  • Incorporating best practice into your organization can lead to greater efficiency and effectiveness and a happier customer.


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Benefits of Benchmarking

  • Benchmarking helps identify the gaps between the organization that is undertaking the benchmarking assessment and best practice.

  • Undertaking benchmarking can lead to improvements being incorporated into processes and systems delivering gains in efficiency and effectiveness

  • Benchmarking can help align improvement activity with strategic goals and objectives


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The Benchmarking process

  • Benchmarking has a defined process

    • Identify the process that will be benchmarked – consider what metrics will be measured

    • Measure results in own organization

    • Identify a benchmarking partner (look for one with favourable results or to the metric being measured or known best practice)

    • Measure the process

    • Analyze the conditions that determine the favourable results

    • Determine an action plan to take your organization to the favourable results

    • Review Benchmarking results and conduct regular reviews with your peer(s).


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Problems with Benchmarking

  • Problems with benchmarking occur where

    • Data is not obtained for the process being measured – and analysis becomes subjective

    • No peer group/best practice identified (including data available)

    • The gap between current state and best practice is captured but nothing is done about it

    • Assumed best practice isn't best practice

    • Benchmarking happens as a one off event and not reviewed periodically


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The importance of data

  • In order to measure the gap between the measuring organization and best practice quantifiable measures need to be taken

  • This requires data

  • Unless this method is followed results can be subjective and inaccurate

  • Follow on improvement activity can have negligible impact


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Using your Peer-group

  • Benchmarking relies on a partner organization or “peers” which will be measured against.

  • Peers could be a different group in the same organization (e.g two purchasing departments in a multinational organization) or a completely separate company

  • The importance is measuring your performance against another “peer” with a different standard


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Benchmarking doesn’t stop

  • Benchmarking should be viewed as a continuous improvement method

  • Regular reviews of performance should be taken especially if improvement activity is underway to transition to “best practice”

  • Regular reviews of the peer group should be taken to cater for any changes/improvement made


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Further resources

  • For more information try these web resources

    • http://www.ogc.gov.uk/documentation_and_templates_benchmarking.asp

    • http://www.ebenchmarking.com/

    • http://www.nhsbenchmarking.nhs.uk/

    • http://www.berr.gov.uk/dius/innovation/benchmarking-innovation/index.html


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