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Managed Services Infographic

Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses. This can include outsourcing HR-activities, Production Support and lifecycle build/maintenance activities. The person or organization that owns or has direct oversight of the organization or system being managed is referred to as the offer-er, client or customer. The person or organization that accepts and provides the managed service is regarded as the service provider or MSP. A managed services provider (MSP) is typically an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they (not the client) determine that the services are needed. Most MSPs bill an upfront setup or Transition and an ongoing flat or near-fixed monthly fee, which benefits their clients by providing them with predictable IT support costs. Managed Service Providers (MSPs) sometimes are contracted to manage multiple staffing vendors and to measure their effectiveness in filling positions according to a customer's standards and requirements. In effect, the MSP serves as a "neutral" party that offers the customer a complete workforce solution while ensuring efficient operation and leveraging multiple staffing companies to obtain competitive rates. MSPs typically use a Vendor Management System (VMS) as a software tool to provide transparency and efficiency — along with detailed metrics to the user — related to every aspect of the contingent and contract workforce. The model has proven its usefulness in the private sector, notably among Fortune 500 companies, and is poised to become more common in the government arena. MSPs often use specialized software, in order to control and deploy managed services to their customers known as Remote Monitoring and Management (RMM) software. Examples of such software include Continuum, Managed Workplace, N-able, PacketTrap, Nimsoft and CentraStage.

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Managed Services Infographic

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  1. Managed services is the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. This can include outsourcing Production Support and lifecycle build/maintenance activities. MSP Partners community launched 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 MSP Alliance formed MSP University starts classes Microsoft announces Small Business Server MSPMentor bursts onto the scene Kaseya launches RMM Intel announces vPro N-Able launches RMM Level Platforms launches RMM Intel announces Wake-on-LAN enabling PC’s to be remotely managed Autotask launches cloud based PSA Connectwise launches on- premises PSA 30,000 Managed Service Providers Worldwide +5.3% $251B Worldwide business process outsourcing market CAGR growth In worldwide spending for IT outsourcing 92%of customers understand Managed Services. 46%of customers report “mature” understanding Protect customer base 61% Increase sales revenue 57% Minimize financial risk 52% Build recurring revenue 52% Service utilization 52% Penetrate new accounts 48% Get to market quickly 42% Control all of offering 40% 31% Focusing on core competencies 25% 41% Waiting to see impact of cloud Unsure of ROI 17% Lack in-house expertise Network Management Security Management Server Management Software/Patching Storage Management Desktop Management Help Desk Database Management Custom app dev Application Management Business Continuity / DR Managed Print Network Management Security Management Server Management Software/Patching Storage Management Desktop Management Email Email Email Email Help Desk Database Management Custom app dev Application Management Business Continuity / DR Managed Print Mobile device Mgmt Mobile device Mgmt Mobile device Mgmt Mobile device Mgmt Largest growth opportunities reported in Mobile Device Management, Managed Print, and Business Continuity

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